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Windows 7: BSoD Win 7 Pro 64bit @ various times but usually to do w/ lvrs64.sys

29 Mar 2013   #1
kabo0m

Microsoft Windows 7 Professional Edition Service Pack 1 (build 7601), 64-bit
 
 
BSoD Win 7 Pro 64bit @ various times but usually to do w/ lvrs64.sys

I have been getting BSoD for awhile now but it seemed to have slowed down .. until recently. I am not sure if it is caused by the same issue as before as this time the cause seems to be a different driver related to MalwareBytes. I don't know how to read these however so I am not sure if I am understanding them correctly and I need your help.

Here is all the information I can think to include:

Windows 7 Professional x64bit
AMD x3 Phenom 8650 Triple-Core 2.30 GHz
M3A78 Pro (Chipset : AMD 780)
4096 KB (4 x 1024 DDR2-SDRAM )
ATI Radeon HD 4850
PSU: ATX550
Keyboard: Logitech G110
Mouse: Logitech MX518
Webcam: Logitech HD Webcam C510

HDD's:
C: 300 GB (WDC WD3200AAKS-75L9A0 ATA)
D: CD/DVD (ASUS DRW-2014L1 ATA)
E: 180 GB (WDC WD2000JB-00REA0 ATA)
F: 600 GB External Backup HDD (WD 6400AAV External USB)
others:
Generic Compact Flash USB Device
Generic mircroSD USB Device
Generic MS/MS-PRO USB Device
Generic SD/MMC USB Device
Generic SM/xD-Picture USB Device


I ran the SF Diagnostic Tool but for some reason it didn't save to the desktop (it said it did but I couldn't find it) so I will try again when I am not in safemode.

I do have this information however from BlueScreenView (I got that from nirsoft.net):

Bug Check String: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code: 0x1000007e
Parameter 1: ffffffff`c0000005
Parameter 2: fffff880`06457f8a
Parameter 3: fffff880`03c1d898
Parameter 4: fffff880`03c1d0f0
Caused By Driver: mbam.sys
Caused By Address: mbam.sys+102dad0
Crash Address: lvrs64.sys+2f8a

I have attached that dmp file along with the 2 previous ones in a zip called kabo0m_Minidump.zip

I have also attached the BlueScreenView txt readout as BSoD_March19th_27th_and_28th_2013.txt

I will run the SF_Diagnostic_Tool file once I reboot and load into normal windows as I am in Safe Mode right now. At that time I will then append that to this thread. I just didn't want to lose this information so I am posting this now.

Thank you.


My System SpecsSystem Spec
.
29 Mar 2013   #2
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Hi Kabo0m


mbam.sys is malwarebytes .

Uninstall the program and reinstall the newer version .

lvrs64.sys is your Logitech camera software

Driver for your Logitech HD Webcam C510 click the Download button below

download
My System SpecsSystem Spec
29 Mar 2013   #3
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

From your crash dumps:

Quote:
STOP 0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Usual causes: Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control,

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1000007E, {ffffffffc0000005, fffff88006457f8a, fffff88003c1d898, fffff88003c1d0f0}
Probably caused by : lvrs64.sys ( lvrs64+2f8a )
Followup: MachineOwner
---------
1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem.
Quote:
LUsbFilt.Sys
LUsbFilt LUsbFilt.Sys Fri Sep 02 07:23:19 2011
lvrs64.sys
lvrs64 lvrs64.sys Wed Jan 18 06:40:36 2012
These drivers relate to:Logitech SetPoint USB Filter/Logitech Camera driver
Please either reinstall or update your drivers here:

http://www.logitech.com/en-us/support/downloads

Quote:
fffff880`03c1d048 fffff880`048b167aUnable to load image atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
atikmdag+0xb067a
atikmdag atikmdag.sys Wed Jul 04 06:16:13 2012 (4FF3D19D)
Please update your ATI Video drivers here as they are outdated:

http://support.amd.com/us/Pages/AMDSupportHub.aspx

Ensure you have enough disk space free on your C: drive and that the hard drive is not full?

Check Windows updates (Optional also) and install all updates (except Video card updates)

Please update your BIOS as it is very old:

Quote:
[BIOS Information (Type 0) - Length 24 - Handle 0000h]
Vendor American Megatrends Inc.
BIOS Version 0702
BIOS Starting Address Segment f000
BIOS Release Date 10/31/2008
BIOS ROM Size 100000
The latest version is:
2011.02.21 - M3A78 PRO 1701 BIOS - Improve system stability, found here under BIOS:

http://www.asus.com/support/Download/1/24/M3A78%20Pro/30/

warning   Warning
Please follow the manufacturer's instructions carefully when updating the BIOS, as incorrectly updated, may render your computer unusable!!


Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
Tip   Tip
Run these tests overnight


Run SFC to check the integrity of all Windows 7 system files:

Click on the Start > Type in search cmd
Right click cmd at top and Run as Administrator
Type SFC /scannow at the prompt
(Note: there is a space between SFC and /scannow)

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Post back any results / feedback
Cheers
Dave
My System SpecsSystem Spec
.

29 Mar 2013   #4
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Logitech Setpoint software click on the download button below

download for x64 Bit

download for x86(32 bit)

Note   Note

Title: SetPoint
Software Version: 6.52.74
Post Date: 28-FEB-2013
My System SpecsSystem Spec
29 Mar 2013   #5
kabo0m

Microsoft Windows 7 Professional Edition Service Pack 1 (build 7601), 64-bit
 
 

Quote   Quote: Originally Posted by VistaKing View Post
Hi Kabo0m


mbam.sys is malwarebytes .

Uninstall the program and reinstall the newer version .

lvrs64.sys is your Logitech camera software

Driver for your Logitech HD Webcam C510 click the Download button below

download
When I tried to install that driver it said I already had the latest:
My System SpecsSystem Spec
29 Mar 2013   #6
kabo0m

Microsoft Windows 7 Professional Edition Service Pack 1 (build 7601), 64-bit
 
 

Quote   Quote: Originally Posted by Northernsoul55 View Post
These drivers relate to:Logitech SetPoint USB Filter/Logitech Camera driver
Please either reinstall or update your drivers here:

http://www.logitech.com/en-us/support/downloads
I have done that many times .. still causing problems..

Quote   Quote: Originally Posted by Northernsoul55 View Post
Quote:
fffff880`03c1d048 fffff880`048b167aUnable to load image atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
atikmdag+0xb067a
atikmdag atikmdag.sys Wed Jul 04 06:16:13 2012 (4FF3D19D)
Please update your ATI Video drivers here as they are outdated:

http://support.amd.com/us/Pages/AMDSupportHub.aspx

Ensure you have enough disk space free on your C: drive and that the hard drive is not full?

Check Windows updates (Optional also) and install all updates (except Video card updates)
Checking now .. Is THIS what I need? ATI Catalyst 9.1 WHQL driver release for the ATI Radeon

Also my C drive has 12% free space.

Quote   Quote: Originally Posted by Northernsoul55 View Post
Please update your BIOS as it is very old:

Quote:
[BIOS Information (Type 0) - Length 24 - Handle 0000h]
Vendor American Megatrends Inc.
BIOS Version 0702
BIOS Starting Address Segment f000
BIOS Release Date 10/31/2008
BIOS ROM Size 100000
The latest version is:
2011.02.21 - M3A78 PRO 1701 BIOS - Improve system stability, found here under BIOS:

http://www.asus.com/support/Download/1/24/M3A78%20Pro/30/

warning   Warning
Please follow the manufacturer's instructions carefully when updating the BIOS, as incorrectly updated, may render your computer unusable!!
Thanks I had been trying to find newer ones for years. Hmm.. the zip file it downloaded was just 3 pdf files...


Quote   Quote: Originally Posted by Northernsoul55 View Post
Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
Tip   Tip
Run these tests overnight


Run SFC to check the integrity of all Windows 7 system files:

Click on the Start > Type in search cmd
Right click cmd at top and Run as Administrator
Type SFC /scannow at the prompt
(Note: there is a space between SFC and /scannow)

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Post back any results / feedback
Cheers
Dave
Actually I did that and there was just one file that was not indexed properly but all the others were fine. No errors found in the scan.

Will do the Memtest one. Did that before on this same memory a couple years ago .. probably need to see if there is a newer version of the program..

Oh and by the way here is the attachment for the SF_Diagnostic_Tool from earlier ..
My System SpecsSystem Spec
29 Mar 2013   #7
kabo0m

Microsoft Windows 7 Professional Edition Service Pack 1 (build 7601), 64-bit
 
 

Quote   Quote: Originally Posted by VistaKing View Post
Logitech Setpoint software click on the download button below

download for x64 Bit

download for x86(32 bit)

Note   Note

Title: SetPoint
Software Version: 6.52.74
Post Date: 28-FEB-2013
Thanks, I found out by updating that my mouse wasn't supported by that and I had to get the lgs8.45.88 instead (Logitech Gaming Software). That is really cool and does so much more than the old version and also supports my keyboard all in one.
My System SpecsSystem Spec
29 Mar 2013   #8
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,
Have you tried rolling driver back to the previous version for your logitech webcam?
Have you tried Uninstalling and reinstalling the logitech webcam drivers/program software?

This is the driver you want for your Graphics Card:
Display Driver ver. 8.97.100.7
Only install the display driver.

http://support.amd.com/us/gpudownload/windows/legacy/Pages/legacy-radeonaiw-vista64.aspx

The BIOS file downloaded ok for me, try again? There is also a BIOS Utility.

Cheers
Dave
My System SpecsSystem Spec
29 Mar 2013   #9
kabo0m

Microsoft Windows 7 Professional Edition Service Pack 1 (build 7601), 64-bit
 
 

Quote   Quote: Originally Posted by Northernsoul55 View Post
Hi,
Have you tried rolling driver back to the previous version for your logitech webcam?
Have you tried Uninstalling and reinstalling the logitech webcam drivers/program software?

This is the driver you want for your Graphics Card:
Display Driver ver. 8.97.100.7
Only install the display driver.

http://support.amd.com/us/gpudownload/windows/legacy/Pages/legacy-radeonaiw-vista64.aspx

The BIOS file downloaded ok for me, try again? There is also a BIOS Utility.

Cheers
Dave
Yes (I have had this problem for awhile now ... you can see a post related here on the Logitech forums: http://forums.logitech.com/t5/Webcam...ut/td-p/903652). Should I also restart Windows clean before reinstalling the Logitech Webcam Software and try Logitech HD Webcam C510 driver 2.5.1? That is the one I got downloaded. Is that the right one or is that too new for Windows 7 Pro 64bit? How much hard drive space do I need for that on C? I have 34.2Gb free on it currently.

For the graphics card I downloaded Catalyst Software Suite as that is what I understood from your post.

Also okay I got the Bios driver now. Is it a ROM file. I don't know what to do with that...

Also do I need to get the Afudos BIOS update tool as well?
My System SpecsSystem Spec
29 Mar 2013   #10
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Yes the Afudos BIOS update tool will help you update your BIOS . You have enough space for the Logitech Webcam. Remove the older version first before you install the current one.
My System SpecsSystem Spec
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 BSoD Win 7 Pro 64bit @ various times but usually to do w/ lvrs64.sys




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