Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD ntoskrnl.exe and ntkrnlmp.exe

29 Mar 2013   #1
NITAP

Windows 7 Ultimate x64
 
 
BSOD ntoskrnl.exe and ntkrnlmp.exe

Hi - I am experiencing random BSOD which seemed to have started with AMD Catalyst software. After running WhoCrashed and researching forums, I deleted the driver and software, and installed just the driver. Seems to fix the PNP error, but still getting the Driver Power State Failure.

Latest failure was a ntoskrnl.exe and ntkrnlmp.exe error. Not sure if related to the Catalyst issue. Latest WhoCrashed below. Dump files attached. Thanks in advance for assistance!

On Sun 3/24/2013 5:13:48 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\032413-22011-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75C40)
Bugcheck code: 0x9F (0x3, 0xFFFFFA800247AA10, 0xFFFFF80000B9C518, 0xFFFFFA8007615A00)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sun 3/24/2013 5:13:48 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x9F (0x3, 0xFFFFFA800247AA10, 0xFFFFF80000B9C518, 0xFFFFFA8007615A00)
Error: DRIVER_POWER_STATE_FAILURE
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.


My System SpecsSystem Spec
.
29 Mar 2013   #2
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

It looks like your BSOD is being caused by your video card driver:
Code:
kd> !irp fffffa8007615a00
Irp is active with 3 stacks 2 is current (= 0xfffffa8007615b18)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [ 16, 0]   0  0 fffffa800247aa10 00000000 fffff88006aa2c68-fffff88009a70bc0    
           \Driver\pci    dxgkrnl!DpiFdoDevicePowerCompletionRoutine
            Args: 00000000 00000000 00000000 00000002
>[ 16, 2]   0 e1 fffffa8004f94040 00000000 00000000-00000000    pending
          *** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 \Driver\amdkmdap
            Args: 00041100 00000001 00000001 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8002748f90    

            Args: 00000000 00000000 00000000 00000000
Driver Reference Table - atikmdag.sys

Looking at the driver's time stamp we can see that it should probably be updated:

Code:
kd> lmvm atikmpag
start             end                 module name
fffff880`0693d000 fffff880`0699c000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Fri Nov 16 14:39:13 2012 (50A69661)
    CheckSum:         00058D88
    ImageSize:        0005F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please update the driver form here: http://support.amd.com/us/Pages/AMDSupportHub.aspx
My System SpecsSystem Spec
10 Apr 2013   #3
NITAP

Windows 7 Ultimate x64
 
 

Updated...so far so good! Thanks for the support!
My System SpecsSystem Spec
.

11 Apr 2013   #4
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Glad I could be of help if you don't have another BSOD in a week please mark the thread as solved.
My System SpecsSystem Spec
Reply

 BSOD ntoskrnl.exe and ntkrnlmp.exe




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD with blame on ntoskrnl.exe and ntkrnlmp.exe
Hi, I've been a longtime viewer (client?) of this site, and you guys have done a fantastic job fixing some of my issues in the past and I was wondering if you can help me again. My computer crashed today, and when I ran my WhoCrashed software, the following popped up: On Thu 8/28/2014 1:42:22 ...
BSOD Help and Support
BSOD ntoskrnl.exe & ntkrnlmp.exe
Hello sevenforums community, This is my first time posting. I came across BSOD problem that I have been having fairly often. I tried replacing hard disk, reloading OS multiple times but the problem persists. I ran WhoCrashed and below is the report I got. Thank you in advance. On Thu...
BSOD Help and Support
BSOD, (ntoskrnl.exe, ntkrnlmp.exe)
hi, i have been getting a couple of BSOD's when ive been gaming, my monitor would go pink or freeze and ill hear a loud buzzing sound, then i switched to my integrated graphics and its been working fine. but lately, when im watching some series on my dell monitor that i have hooked up to my laptop,...
BSOD Help and Support
How to fix BSOD caused by ntoskrnl.exe and ntkrnlmp.exe
Here are the details: On Sun 4/22/2012 8:32:37 AM GMT your computer crashed crash dump file: C:\Windows\Minidump\042212-30638-01.dmp This was probably caused by the following module: ntoskrnl.exe (nt+0x1A3F8C) Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF80002BEFF8C,...
BSOD Help and Support
BSOD ntoskrnl.exe, ntkrnlmp.exe
Since Yesterday i get alot of crashes. My system: CPU: Sandybridge i5 2500K Ramsj:Corsair Vengeance 8GB DDR3-1333(2x 4GB) Mobo: MSI Z68A-GD65 (G3) (MS-7681) grapics card: HD Radeon 5850 SSD: Crucial CT128M4SSD2 (Windows is on this drive installed) HHD: Western digital 1TB (Just my...
BSOD Help and Support
Random BSOD with ntoskrnl.exe and ntkrnlmp.exe
Hello Everyone, I seriously getting annoy with this BSOD because everytime I got this random BSOD are either I leave the laptop idle or leave it overnight for either one of these: Defragging, Virus Scanning or downloading games off steam or sometime from P2P software. In the next day, I will either...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 00:51.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App