BSOD ntoskrnl.exe and ntkrnlmp.exe

NITAP · 29 Mar 2013

Hi - I am experiencing random BSOD which seemed to have started with AMD Catalyst software. After running WhoCrashed and researching forums, I deleted the driver and software, and installed just the driver. Seems to fix the PNP error, but still getting the Driver Power State Failure.

Latest failure was a ntoskrnl.exe and ntkrnlmp.exe error. Not sure if related to the Catalyst issue. Latest WhoCrashed below. Dump files attached. Thanks in advance for assistance!

On Sun 3/24/2013 5:13:48 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\032413-22011-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75C40)
Bugcheck code: 0x9F (0x3, 0xFFFFFA800247AA10, 0xFFFFF80000B9C518, 0xFFFFFA8007615A00)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Sun 3/24/2013 5:13:48 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x9F (0x3, 0xFFFFFA800247AA10, 0xFFFFF80000B9C518, 0xFFFFFA8007615A00)
Error: DRIVER_POWER_STATE_FAILURE
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

Dsprague · 29 Mar 2013

It looks like your BSOD is being caused by your video card driver:

Code:

kd> !irp fffffa8007615a00
Irp is active with 3 stacks 2 is current (= 0xfffffa8007615b18)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [ 16, 0]   0  0 fffffa800247aa10 00000000 fffff88006aa2c68-fffff88009a70bc0    
           \Driver\pci    dxgkrnl!DpiFdoDevicePowerCompletionRoutine
            Args: 00000000 00000000 00000000 00000002
>[ 16, 2]   0 e1 fffffa8004f94040 00000000 00000000-00000000    pending
          *** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 \Driver\amdkmdap
            Args: 00041100 00000001 00000001 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8002748f90    

            Args: 00000000 00000000 00000000 00000000

Driver Reference Table - atikmdag.sys

Looking at the driver's time stamp we can see that it should probably be updated:

Code:

kd> lmvm atikmpag
start             end                 module name
fffff880`0693d000 fffff880`0699c000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Fri Nov 16 14:39:13 2012 (50A69661)
    CheckSum:         00058D88
    ImageSize:        0005F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please update the driver form here: http://support.amd.com/us/Pages/AMDSupportHub.aspx

NITAP · 10 Apr 2013

Updated...so far so good! Thanks for the support!

Dsprague · 11 Apr 2013

Glad I could be of help if you don't have another BSOD in a week please mark the thread as solved.