BSOD random intervals, STOP error 0x0000007E, iaStor.sys

aqscithe · 30 Mar 2013

This problem has been occurring off and on for about 3 weeks now. Sometimes when playing a game, sometimes surfin the web and once when i left it idle on the login screen.

This is the information from the last BSOD:

STOP: 0x0000007E (0xFFFFFFFFC0000005, 0xFFFFF880012696B0, 0xFFFFF88003BB7798, 0xFFFFF88003BB6FF0)
iaStor.sys - Address FFFFF880012696B0 base at FFFFF88001220000, DataStamp 4f29d59c

My Comp Hardware info in the attached zip file.

Arc · 30 Mar 2013

aqscithe, you pointed the issue out rightly. It is iAstor.sys, Intel Rapid Storage driver.

Code:

*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff880012696b0, fffff88003bb7798, fffff88003bb6ff0}

Probably caused by : iaStor.sys ( iaStor+496b0 )

Followup: MachineOwner
---------

And that is a problematic version installed here.

Code:

fffff880`0103a000 fffff880`013de000   iaStor   T (no symbols)           
    Loaded symbol image file: iaStor.sys
    Image path: iaStor.sys
    Image name: iaStor.sys
    Timestamp:        Thu Feb 02 05:45:24 2012 (4F29D59C)
    CheckSum:         0008B2F8
    ImageSize:        003A4000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Download and install this particular version of Intel Rapid Storage only.

It appears to be a factory install by Dell? I'd recommend you to Clean Up Factory Bloatware, at least Free up the startup.

Click on the Start button
Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus.
Apply > OK
Accept then restart.

Let us know the results.