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Windows 7: Desktop blue screening with multiple error codes

30 Mar 2013   #1
FoxComputers

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Desktop blue screening with multiple error codes

Hi,

I have a desktop that has been blue screening, I have downloaded and installed the nirsoft blue screen viewer and the most common error code is:

KMODE_EXCEPTION_NOT_HANDLED - 0x0000001e

I have tested the RAM and the Hard Drive and both of them have passed no problem. Have swept the machine with malwarebytes which found adware so that cant be the cause.

Some of the other codes causing it to blue screen are:

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED - 0x0000007e
SYSTEM_SERVICE_EXCEPTION - 0x0000003b
INTERRUPT_EXCEPTION_NOT_HANDLED - 0x0000003d
DRIVER_IRQL_NOT_LESS_OR_EQUAL - 0x000000d1
ATTEMPTED_WRITE_TO_READONLY_MEMORY - 0x000000be

I have a feeling it could be USB related and we have a HP color laserjet 2800 printer connected to the machine which for some reason there is no windows 7 driver for on the HP website. Although I cant be sure that this is the problem.

Have downloaded blue screen view and windbg and analysed all of the dumps and found:

12x ntsokrnl.exe

6x related to USB:
3x USBPORT.sys
2x usbuhci.sys
1x usbehci.sys

2x hal.dll

So it looks as though the ntskrnl is the most common source of the blue screening. My next question would be is there any kind of chance that the USB's could cause ntsokrnl to crash? and if so would there be any way to find out if they are causing ntskrnl to fall over?


My System SpecsSystem Spec
.
30 Mar 2013   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Please follow steps outlined here to get BSOD help:

http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
30 Mar 2013   #3
FoxComputers

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Here are some of the dumps

please find attached folder
My System SpecsSystem Spec
.

30 Mar 2013   #4
FoxComputers

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

yeah have used the tool and attached the folder to my last post
My System SpecsSystem Spec
30 Mar 2013   #5
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Thanks, can you also update your system specifications using this please:

System Info - See Your System Specs
My System SpecsSystem Spec
30 Mar 2013   #6
FoxComputers

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I have ran the tool and filled the form out but I don't see the specs here? il copy and paste them manually below:

Make - Zoostorm 7872-0191/a

O/S - Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1

CPU - Pentium(R) Dual-Core CPU E5800 @ 3.20GHz

Motherboard - ASUSTeK Computer INC. P5G41T-M LX2/GB

Memory - 4.00 GB

Graphics Card - (1) LogMeIn Mirror Driver (2) Intel(R) G41 Express Chipset

Sound Card - VIA High Definition Audio

Screen Resolution - 1440 x 900 x 32 bits (4294967296 colors) @ 59 Hz

HDD - Hitachi HDS721050CLA362 ATA Device
My System SpecsSystem Spec
31 Mar 2013   #7
FoxComputers

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

anyone?
My System SpecsSystem Spec
31 Mar 2013   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Interesting System info!
Please post an MGADiag report - not because the system may be non-genuine (I'm sure it isn't, in fact) but because it would help to confirm an omission in our database, and I need to compare it with the other known instances before adding it.


http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.
My System SpecsSystem Spec
31 Mar 2013   #9
Pauly

Win7 Ultimate X64
 
 

Just had a look through the dumps and they are random to say the least, there are a few blaming network drivers, a few pointing at usb related issues and some complaining about disk activity
I would recommend hardware checks i know you say you have checked some stuff memtest needs to be run for min 6-7 passes and a bootable HDD check to scan the HDDs Hard Drive Diagnostic Procedure using something like SeaTools | Seagate

There are some crazy old drivers on there, these are the ones that predate win7 and should be updated or removed (if only for testing)
lmimirr.sys 10/04/2007
RaInfo.sys 04/01/2008
LMIRfsDriver.sys 14/07/2008

The network driver was singled out in some dumps and is a little old so try to update it
Rt64win7.sys 10/06/2011
and the MS lifecam driver is blamed in others update or remove if possible
VX3000.sys 07/10/2009
My System SpecsSystem Spec
31 Mar 2013   #10
FoxComputers

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I let memtest run for 2 passes and checked the disc using the hirens boot cd and left if on advanced testing which ran for a few hours and both came back ok.

I can see that in the c drive it has a folder called windows old so this may be an upgrade from a previous installation. Do you think the drivers from the previous version could be colliding with the new ones or something?

And what are these drivers?

lmimirr.sys 10/04/2007
RaInfo.sys 04/01/2008
LMIRfsDriver.sys 14/07/2008
My System SpecsSystem Spec
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 Desktop blue screening with multiple error codes




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