Desktop blue screening with multiple error codes

Page 1 of 2 12 LastLast

  1. FoxComputers
    Posts : 13
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
       New #1

    Desktop blue screening with multiple error codes


    Hi,

    I have a desktop that has been blue screening, I have downloaded and installed the nirsoft blue screen viewer and the most common error code is:

    KMODE_EXCEPTION_NOT_HANDLED - 0x0000001e

    I have tested the RAM and the Hard Drive and both of them have passed no problem. Have swept the machine with malwarebytes which found adware so that cant be the cause.

    Some of the other codes causing it to blue screen are:

    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED - 0x0000007e
    SYSTEM_SERVICE_EXCEPTION - 0x0000003b
    INTERRUPT_EXCEPTION_NOT_HANDLED - 0x0000003d
    DRIVER_IRQL_NOT_LESS_OR_EQUAL - 0x000000d1
    ATTEMPTED_WRITE_TO_READONLY_MEMORY - 0x000000be

    I have a feeling it could be USB related and we have a HP color laserjet 2800 printer connected to the machine which for some reason there is no windows 7 driver for on the HP website. Although I cant be sure that this is the problem.

    Have downloaded blue screen view and windbg and analysed all of the dumps and found:

    12x ntsokrnl.exe

    6x related to USB:
    3x USBPORT.sys
    2x usbuhci.sys
    1x usbehci.sys

    2x hal.dll

    So it looks as though the ntskrnl is the most common source of the blue screening. My next question would be is there any kind of chance that the USB's could cause ntsokrnl to crash? and if so would there be any way to find out if they are causing ntskrnl to fall over?
      My Computer
    Quote Quote

  3. Golden
    Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       New #2

    Please follow steps outlined here to get BSOD help:

    https://www.sevenforums.com/crashes-d...tructions.html
      My Computer
    Quote Quote

  4. FoxComputers
    Posts : 13
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #3

    Here are some of the dumps


    please find attached folder
      My Computer
    Quote Quote

  6. FoxComputers
    Posts : 13
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #4

    yeah have used the tool and attached the folder to my last post
      My Computer
    Quote Quote

  7. Golden
    Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       New #5

    Thanks, can you also update your system specifications using this please:

    System Info - See Your System Specs
      My Computer
    Quote Quote

  8. FoxComputers
    Posts : 13
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #6

    I have ran the tool and filled the form out but I don't see the specs here? il copy and paste them manually below:

    Make - Zoostorm 7872-0191/a

    O/S - Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1

    CPU - Pentium(R) Dual-Core CPU E5800 @ 3.20GHz

    Motherboard - ASUSTeK Computer INC. P5G41T-M LX2/GB

    Memory - 4.00 GB

    Graphics Card - (1) LogMeIn Mirror Driver (2) Intel(R) G41 Express Chipset

    Sound Card - VIA High Definition Audio

    Screen Resolution - 1440 x 900 x 32 bits (4294967296 colors) @ 59 Hz

    HDD - Hitachi HDS721050CLA362 ATA Device
      My Computer
    Quote Quote

  10. FoxComputers
    Posts : 13
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #7

    anyone?
      My Computer
    Quote Quote

  11. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #8

    Interesting System info!
    Please post an MGADiag report - not because the system may be non-genuine (I'm sure it isn't, in fact) but because it would help to confirm an omission in our database, and I need to compare it with the other known instances before adding it.


    https://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html

    Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.
      My Computer
    Quote Quote

  12. Pauly
    Posts : 2,573
    Win7 Ultimate X64
       New #9

    Just had a look through the dumps and they are random to say the least, there are a few blaming network drivers, a few pointing at usb related issues and some complaining about disk activity
    I would recommend hardware checks i know you say you have checked some stuff memtest needs to be run for min 6-7 passes and a bootable HDD check to scan the HDDs Hard Drive Diagnostic Procedure using something like SeaTools | Seagate

    There are some crazy old drivers on there, these are the ones that predate win7 and should be updated or removed (if only for testing)
    lmimirr.sys 10/04/2007
    RaInfo.sys 04/01/2008
    LMIRfsDriver.sys 14/07/2008

    The network driver was singled out in some dumps and is a little old so try to update it
    Rt64win7.sys 10/06/2011
    and the MS lifecam driver is blamed in others update or remove if possible
    VX3000.sys 07/10/2009
      My Computer
    Quote Quote

  13. FoxComputers
    Posts : 13
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #10

    I let memtest run for 2 passes and checked the disc using the hirens boot cd and left if on advanced testing which ran for a few hours and both came back ok.

    I can see that in the c drive it has a folder called windows old so this may be an upgrade from a previous installation. Do you think the drivers from the previous version could be colliding with the new ones or something?

    And what are these drivers?

    lmimirr.sys 10/04/2007
    RaInfo.sys 04/01/2008
    LMIRfsDriver.sys 14/07/2008
      My Computer
    Quote Quote

 
Page 1 of 2 12 LastLast

  Related Discussions
Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.768.3 Locale ID: 4105 Additional information about the problem: BCCode: 3b BCP1: 00000000C0000005 BCP2: FFFFF96000156923 BCP3: FFFFF88005C51070
Hello, I am posting for a friend who is having blue screen issues. It is seemingly random in nature, and tends to happen after using the computer for an extended period of time. Gradually, it took less time for the blue screen to happen, and is now happening at random intervals anywhere from 20...
I've just built a PC for a friend, and now it's installed it keeps randomly blue screening. There doesn't seem to be anything in common with any of the crashes, but the stop code is the same (0x00000116). All drivers are the latest. Specs are as follows: - GByte GA-H87M-D3H H87 MoBo - Intel...
Hi, I have recently been having all kinds of problems with my windows 7 machine, most of all with blue screens. I have downloaded blue screen view to have a look at these and there seems to be a big variety of different ones which is making it hard for me to pinpoint the cause. Il put down the...
I have had this problem for a while now, I built my rig this summer and games I installed on here have been working just fine. But as soon as I got Left 4 dead, and a bunch of other games on steam. I've noticed a lot of game BSOD'ing (blue screen of death) on me. These are the games i have had...
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 04:34.
Find Us