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Windows 7: BSOD while working in Office.

30 Mar 2013   #1
espc

Windows 7 Home Premium x64
 
 
BSOD while working in Office.

Hello everyone, a few months a ago my Laptop hard drive failed on me and I had to replace it with a new one. Today I received a strange BSOD while I was writing a document. Sadly I did not get enough time to write down the error code nor am I knowledgeable on the topic to offer further information for which I am sorry. Any information regarding on the cause of the error or any advice on how to proceed will be greatly appreciated.

The laptop that I have is this: Sony eSupport - VPCEH14FM - Support

And the hard drive that I purchased is :
Samsung HN-M101MBB 1TB 5400rpm SATA 2.5 inch Internal Hard Drive: Amazon.co.uk: Computers & Accessories

I hope I have provided all of the necessary information, if I have missed anything I apologise for that.

Regards,


My System SpecsSystem Spec
.
30 Mar 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello espc.

The BSOD is apparently caused by Intel(R) Centrino(R) Wireless-N 6150 driver.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {fffffa806bce5e60, 2, 1, fffff80002c93240}

*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
Probably caused by : NETwNs64.sys ( NETwNs64+1d400a )

Followup: MachineOwner
---------
And the driver is very old.
Code:
fffff880`09053000 fffff880`098bf000   NETwNs64 T (no symbols)           
    Loaded symbol image file: NETwNs64.sys
    Image path: \SystemRoot\system32\DRIVERS\NETwNs64.sys
    Image name: NETwNs64.sys
    Timestamp:        Wed Jan 05 00:59:41 2011 (4D237525)
    CheckSum:         00823E68
    ImageSize:        0086C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from Intel Download Center. You may search for the updates in Sony's site, too.

At the same time, the display driver is also failing here.
Code:
fffff800`00b9c8b8  fffff880`08440e8dUnable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0x20be8d
This driver is also similarly old.
Code:
fffff880`08235000 fffff880`08decde0   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Wed Jul 20 03:09:50 2011 (4E25F9A6)
    CheckSum:         00BC420C
    ImageSize:        00BB7DE0
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update the Intel HD Graphics Driver, either from our forum link, Latest Intel HD Graphics Driver for Windows 7, or You may get it from Intel Download Center.
Moreover, you may run the Intel (R) Driver Update Utility to auto detect the appropriate driver for your computer.

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :
  • Double click to open it.
  • Click this button only:
  • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
Free up the startup. Dont worry, it will not loss any functionality. Windows does not need any other programs to be auto started with it and run in the background; rather they often conflicts and causes issues.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
Let us know the results.

* I assume there may be some other issues, but there is not enough evidence in hand to point those out. So waiting eagerly for your response. Let us know how the system is working after applying these changes.
My System SpecsSystem Spec
30 Mar 2013   #3
espc

Windows 7 Home Premium x64
 
 

Thank you very much for your reply. I have been using Sony Vaio Update which showed that all of my drivers were up to date, seems that program is lagging behind quite a bit. If I encounter any further issues from this I will post a reply.

Again , thank you for your assistance with this matter.
My System SpecsSystem Spec
.

18 Apr 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Any update? How it is running now?
My System SpecsSystem Spec
Reply

 BSOD while working in Office.




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