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Windows 7: Computer restarts while playing Fallout 3 and Planetside 2

30 Mar 2013   #1
kylendm

Windows 7 Proffesional 64bit
 
 
Computer restarts while playing Fallout 3 and Planetside 2

So my girlfriends computer that I built keeps crashing when she's playing games. I suspect an overheating issue because we're using a stock cpu cooler but maybe you guys can help.

She's using..
AMD a10-5800k
ASRock FM2A75 Pro4-M
8GB - Corsair 1600hz Vengance RAM
Antec 450w PSU


My System SpecsSystem Spec
.
30 Mar 2013   #2
Pauly

Win7 Ultimate X64
 
 

Your dumps indicate 0x124 hardware error and in particular a cache error but that is often misleading
I notice you have no windows updates installed and no SP1 these are important and should be installed straight away it could just be missing hardware drivers causing your problem
After installing all updates if crashes continue have a look through this thread for a bit of info/things to try
Stop 0x124 - what it means and what to try

I would start with a bios update, if your running an SSD check firmware is updated and also check chipset drivers and reinstall if necessary
It could be a faulty CPU just trying to eliminate possibilties

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 124, {0, fffffa8008063038, 0, 0}
Probably caused by : AuthenticAMD
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8008063038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
 
BUGCHECK_STR:  0x124_AuthenticAMD
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
CURRENT_IRQL:  0
STACK_TEXT:  
fffff880`031bd6f0 fffff800`02ccca89 : fffffa80`08063010 fffffa80`06d06680 00000000`00000012 00000000`00000001 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`031bdc10 fffff800`02bae547 : fffffa80`08063010 fffff800`02c275f8 fffffa80`06d06680 00000002`00000005 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`031bdc40 fffff800`02b16b95 : fffff800`02c89360 fffffa80`07c3d828 fffffa80`07c3d820 fffffa80`06d06680 : nt!WheapProcessWorkQueueItem+0x57
fffff880`031bdc80 fffff800`02a91161 : fffff880`0119ee00 fffff800`02b16b70 fffffa80`06d06680 00000000`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`031bdcb0 fffff800`02d27166 : ffffffff`f7ffffff fffffa80`06d06680 00000000`00000080 fffffa80`06c74b30 : nt!ExpWorkerThread+0x111
fffff880`031bdd40 fffff800`02a62486 : fffff880`02f64180 fffffa80`06d06680 fffff880`02f6efc0 ffedfffe`bbbfffff : nt!PspSystemThreadStartup+0x5a
fffff880`031bdd80 00000000`00000000 : fffff880`031be000 fffff880`031b8000 fffff880`031bd2c0 00000000`00000000 : nt!KiStartSystemThread+0x16
 
STACK_COMMAND:  kb
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: AuthenticAMD
IMAGE_NAME:  AuthenticAMD
DEBUG_FLR_IMAGE_TIMESTAMP:  0
FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE_PRV
BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE_PRV
Followup: MachineOwner
---------
0: kd> !errrec [fffffa8008063038]
===============================================================================
Common Platform Error Record @ fffffa8008063038
-------------------------------------------------------------------------------
Record Id     : 01ce2ce2cf9979c5
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 3/30/2013 1:06:37 (UTC)
Flags         : 0x00000002 PreviousError
===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa80080630b8
Section       @ fffffa8008063190
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal
Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Instruction Execute
Flags         : 0x00
Level         : 3
CPU Version   : 0x0000000000610f01
Processor ID  : 0x0000000000000002
===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa8008063100
Section       @ fffffa8008063250
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal
Local APIC Id : 0x0000000000000002
CPU Id        : 01 0f 61 00 00 08 04 02 - 0b 32 98 36 ff fb 8b 17
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
Proc. Info 0  @ fffffa8008063250
===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa8008063148
Section       @ fffffa80080632d0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal
Error         : ICACHELG_IRD_ERR (Proc 2 Bank 1)
  Status      : 0xf600000000100153
  Address     : 0x0000000000000000
  Misc.       : 0x0000000000000000
My System SpecsSystem Spec
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 Computer restarts while playing Fallout 3 and Planetside 2




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