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Windows 7: BSOD ntoskrnl.exe Even after resetting to factory settings

30 Mar 2013   #1
Blurberry

Windows 7 Home Premium 64bit
 
 
BSOD ntoskrnl.exe Even after resetting to factory settings

SF Diagnostic File attached

I'm not a professional at using computers so I really need help with this.
I share this computer with my family, which also consists of some kids who play this game called League of Legends.
However, one day after I got on, the computer blue screened after a few minutes of surfing (around 20 minutes).

I tried System restore and Memory Diagnostic and it said I had something wrong with my hardware.

I was worried but because I had a back-up file, I went ahead and reformatted the computer, returning it to factory settings. However, after that the computer still had problems and I need help figuring out if it can be fixed without buying new hardware. Otherwise, I'll just buy a new computer.

I don't know if these will help but:

ImageShack® - Online Photo and Video Hosting

ImageShack® - Online Photo and Video Hosting


My System SpecsSystem Spec
.
31 Mar 2013   #2
Blurberry

Windows 7 Home Premium 64bit
 
 

The Bsod has been appearing even while no one is on the computer.
If you require extra info, the affected computer is a Acer Aspire with a Intel 8960 Processor.
It runs a Windows 7 Family Premium OS and is being affected by the error code 0x0000001A
My System SpecsSystem Spec
31 Mar 2013   #3
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Running Multiple antiviruses can cause things like BSOD's. Please uninstall Avast! and McAfee with their removal tools from the link below:
Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Microsoft Security Essentials is recommended from a strict BSOD perspective.
Microsoft Security Essentials, Free antivirus for windows
Malwarebytes Anti-Malware Free
Good and Free system security combination

warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.



Run a full scan with both (separately) once downloaded, installed and updated.

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
RAM - Test with Memtest86+

Note   Note
Pay close attention to part 3 of the tutorial in order to rule out the faulty stick.

information   Information
Errors are sometimes found after 8 passes. It can even take 20 passes for one error to show up.

Tip   Tip
Do this test overnight, before going to bed.


Let us know the outcome.
My System SpecsSystem Spec
.

05 Apr 2013   #4
Blurberry

Windows 7 Home Premium 64bit
 
 

Sorry for the late update. I've tried all the recommendations and the problem seems to be with the ram. There were over 400 errors over the 9 passes.

I still have to run the selective ram tests to see which stick is faulty.

However, now the problem is just opening the laptop and finding where the ram is.

Edit: I've also attached an updated rar file of the SF Diagnostic file if it would help with any further problems.
My System SpecsSystem Spec
06 Apr 2013   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Bad ram can cause all sorts of problem.

Replace the faulty stick and if you continue to have BSOD's after that we shall troubleshoot further.
My System SpecsSystem Spec
18 Apr 2013   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Have you replaced the bad RAM stick?
Any new BSOD's?
My System SpecsSystem Spec
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 BSOD ntoskrnl.exe Even after resetting to factory settings




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