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Windows 7: BSOD installing focusrite external Soundcard, ntoskrnl.exe error

31 Mar 2013   #1
marksome

Windows 7 Home Premium x64
 
 
BSOD installing focusrite external Soundcard, ntoskrnl.exe error

Hi There!

I have a new PC from an online Audio-Shop, and have problems when installing my external Soundcard.
The Pc works fine untill i Plug-In the usb cable of the Soundcard.
After i have plugged in the usb Cable windows search for drivers in windows Update and then the pc crashs.

Here is the information from WhoCrashed:

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Sun 31.03.2013 15:56:46 GMT your computer crashed
crash dump file: C:\Windows\Minidump\033113-20968-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75C40)
Bugcheck code: 0x44 (0xFFFFFA8009F87C60, 0xEAE, 0x0, 0x0)
Error: MULTIPLE_IRP_COMPLETE_REQUESTS
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a driver has tried to requested an IRP be completed that is already complete.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time

If you need more infos just Tell me..

Windows 7 Home Premium x64
CPU QuadCore Intel Core i7-3770K,
Motherboard Name Gigabyte GA-Z77X-UD3H

THANKS!!!




My System SpecsSystem Spec
.
31 Mar 2013   #2
marksome

Windows 7 Home Premium x64
 
 

sorry i forgot to add the Information!!
My System SpecsSystem Spec
31 Mar 2013   #3
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello marksome.

For a desktop PC, hibernate is not needed .... if it is enabled, disable it.
Also disable USB selective Suspend.
The problems I am seeing here are related to USB mainly.

say, VIA Labs eXtensible Host Controller driver
Code:
ReadMemory error: Cannot get nt!KeMaximumIncrement value.
UserTime                  00:00:00.000
KernelTime                00:00:00.000
Unable to load image xhcdrv.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for xhcdrv.sys
*** ERROR: Module load completed but symbols could not be loaded for xhcdrv.sys
Win32 Start Address xhcdrv (0xfffff880055bca80)
Stack Init fffff88005c4ac70 Current fffff88005c4a280
Try to update it from VIA Labs, Inc. - VIA Labs Collaborates with American Megatrends to Deliver xHCI Compliant UEFI Support for the VL800 USB 3.0 Host Controller.

And, Focusrite USB 2.0 Audio Driver
Code:
Unable to load image ffusb2audio.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ffusb2audio.sys
*** ERROR: Module load completed but symbols could not be loaded for ffusb2audio.sys
 [  f, 0]   0 e0 fffffa8009d0ed10 00000000 fffff88008d43260-fffffa801085f340 Success Error Cancel 
          fffffa8009d0ed10: Could not read device object or _DEVICE_OBJECT not found
    ffusb2audio
            Args: fffffa8009675010 00000000 00220003 00000000
try to update it from Downloads | Focusrite

Let us know the results.
My System SpecsSystem Spec
.

31 Mar 2013   #4
fireberd

Windows 10 64 bit
 
 

I have a home recording studio (using Sonar X2). Did you install the Focusrite software first? That is normally the procedure. Install the software and then connect the device.

Also, have you tried a different USB port on the PC? The Focusrite's are USB 2.0 devices. Which Focusrite device do you have? e.g. one of the Scarlett USB devices?

I have basically the same motherboard GAZ77X UD5H.
My System SpecsSystem Spec
31 Mar 2013   #5
marksome

Windows 7 Home Premium x64
 
 

Hi !
Yeah im going to do the things you said... I let you know when im finished with it...

I have the Focusrite Scarlet 8i6. I installed it first and then connected it to the computer..
My System SpecsSystem Spec
31 Mar 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Firebred, here the issue is not with the single driver or a single device. A stop 0x44 occurs when two different drivers try to deal with a single IO request packate at once. One successes and the other fails, which causes the BSOD.

So we cannot say that it is anyhow a problem of a single driver or its installation procedure, though it might be said that if one is not there, the problem is expected to not exist.

It is difficult to get the fact out that which one is actually failed..... and driver updates may make the situation better.
My System SpecsSystem Spec
31 Mar 2013   #7
marksome

Windows 7 Home Premium x64
 
 

Im now downloading the vialabs update for the vl800 host controller... It take amazingly much time to download 66 mbs it will be finished in 1 hour or so .... strange...
My System SpecsSystem Spec
31 Mar 2013   #8
fireberd

Windows 10 64 bit
 
 

Yeah, just throwing out what I've found myself, and from some of the recording forums I visit.

I find Focusrite, generally, to be no problem installing although I have seen some reports of problems getting the Scarlett line to install.

We'll see after he gets the controller drivers reinstalled.

Many times on install failures, I will do a System Restore back to before the first attempt at installing. This gives a "fresh start" and then the device installs. System Restore is my favorite trick and makes me look like "super tech" to my clients.
My System SpecsSystem Spec
31 Mar 2013   #9
marksome

Windows 7 Home Premium x64
 
 

Hey guys!

I did all the steps you recomended and hoped that it will be better, but there is no change!
All remain the same....
You have any other suggestions?
My System SpecsSystem Spec
31 Mar 2013   #10
marksome

Windows 7 Home Premium x64
 
 

Hey Guys!

Happyli i can now say we have solved the problem!!! Thank you all for your inputs on this!
I reinstalled the driver again, and the driver from the soundcard produced 2 instances of driver setup.
I deleted one in the remove programs section and the i was able to install it without crashing... Man man man ...

Thanks!!
My System SpecsSystem Spec
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