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Windows 7: Random restarts and ntoskrnl.exe BSOD

19 Apr 2013   #31
horribad

Microsoft Windows 7 64-bit
 
 

Ok I started up Star Wars: The Old Republic and got this straight away:
Attachment 264783

Usually I get a restart or a BSOD during loading screens or when closing that game, so I'm gonna assume because of the pressure on the drivers due to Driver Verifier that that error occurs for that game, and due to that pressure it happens straight away now (correct me if I'm assuming too much).

I have tried a game of League of Legends but no errors so far. Going to run Driver Verifier for a while longer until I get another error that isn't from Star Wars. League of Legends used to sometimes cause a reset or a BSOD AFTER I closed it down so I will try and play a few more games to see if that happens.

EDIT: What I've noticed, in general, the restarts or BSODs happen at loading screens in games or when closing games.


My System SpecsSystem Spec
.
19 Apr 2013   #32
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Now it gives a result .... ImDisk Virtual Disk Driver.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C1, {fffff9802a4c6ff0, fffff9802a4c6ff4, 430004, 24}

*** WARNING: Unable to verify timestamp for imdisk.sys
*** ERROR: Module load completed but symbols could not be loaded for imdisk.sys
Probably caused by : imdisk.sys ( imdisk+14bc )

Followup: MachineOwner
---------
If you have the program installed, uninstall it. those are always problematic.
Code:
imdisk  |  ImDisk Virtual Disk Driver  |  c:\windows\system32\drivers\imdisk.sys
Now disable DV. Run the computer normally and observe the situation. If it crashes again, we will go for DV again.
My System SpecsSystem Spec
19 Apr 2013   #33
horribad

Microsoft Windows 7 64-bit
 
 

Great, thanks! Will report back tomorrow.
My System SpecsSystem Spec
.

21 Apr 2013   #34
horribad

Microsoft Windows 7 64-bit
 
 

Ok, not had any more BSODs (so far) but I've had a lot of freezes and a few random restarts still. Is there any way to get a log of this?
My System SpecsSystem Spec
21 Apr 2013   #35
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If all comes favorable, dismantle the PC, clean up the inside very carefully. Clean up the fan grills, air vents, edges of the RAM modules, sata ports, and then re-seat. While Re-seating, dont forget to apply thermal paste to the bottom of the CPU.

Hopefully it will recover the freezes, in most of the cases it does.
My System SpecsSystem Spec
21 Apr 2013   #36
horribad

Microsoft Windows 7 64-bit
 
 

I've done all of the above before and recently put in a new motherboard (before the problems) so the case is clean. My case is well ventilated and has good airflow so it never gets overheated. So now I'm at a loss :s
My System SpecsSystem Spec
21 Apr 2013   #37
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

OK ... so let us know what is the required power supply and your existing one is how much more than that?
My System SpecsSystem Spec
21 Apr 2013   #38
horribad

Microsoft Windows 7 64-bit
 
 

440w recommended. I have an 800w PSU.
My System SpecsSystem Spec
21 Apr 2013   #39
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

So its more enough.
Run Disc cleanup and execute the SF diag tool again. May be some hints are there in the event logs.
My System SpecsSystem Spec
21 Apr 2013   #40
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by horribad View Post
I've done all of the above before and recently put in a new motherboard (before the problems) so the case is clean. My case is well ventilated and has good airflow so it never gets overheated. So now I'm at a loss :s
Are you sure that there was no problem before you applied the new motherboard? After the time the virus scans came clean, I suspected it as a failing motherboard .... asked about your license type for that reason only .... as OEM licenses are tagged with the motherboard.
Quote   Quote: Originally Posted by Arc View Post
Can you plug the SATA cables to an unused SATA ports on the motherboard?
From the last MSINFO32 you have updated, there was no driver installed for AMD SATA Controller. Its odd. May be it is a port controller error only? I was not 100% sure, so asked xBlueRobot to help.
Quote   Quote: Originally Posted by Arc View Post
We are minimizing alternative possibilities now. Two (RAM and HDD) are excluded from the suspects list already.

BTW, your windows license is retail or OEM?
Unfortunately a motherboard cannot be tested .... and so it is difficult to say that motherboard is the source of the problems. But after all the other alternative possibilities are eliminated, it is the only thing left.

As it is a new one, try to RMA it. Get a replacement.
My System SpecsSystem Spec
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 Random restarts and ntoskrnl.exe BSOD




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