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Windows 7: Can somebody point me in the right direction--win32k.sys bsods

31 Mar 2013   #1
PoDino

Windows 7 Home Premium 64bit
 
 
Can somebody point me in the right direction--win32k.sys bsods

Hi all,

I'm new here so I hope I'm doing this correctly, and i apologize in advance if i'm not. Lately I've been getting quite a few BSODs, and though the error seems to be different each time (00000000x5 for example), all my crash dumps keep pointing me towards win32k.sys. I don't know a whole lot about computers so I don't know whats going on. I'm not sure what drivers I need to update so if somebody could point me in the right direction, that would be great. I'm not great at debugging and im sort of panicking right now.


I am running Win. 7x64 Home Premium OEM SP0. Most of my BSODS occur when I use a keyboard command in firefox (alt+f4 or ctrl+shift+t) I don't believe firefox is causing this.

thansk all in advance


My System SpecsSystem Spec
.
01 Apr 2013   #2
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

From your crash dumps:

Quote:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff960002ff294, fffff88009f7aa10, 0}
Probably caused by : win32k.sys ( win32k!SFMLOGICALSURFACE::SetShape+f8 )
Followup: MachineOwner
---------
1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Firstly please update your installation to Window 7 Service Pack 1,
as it will help improve system stability:

http://windows.microsoft.com/is-IS/windows7/install-windows-7-service-pack-1
http://windows.microsoft.com/is-IS/windows/service-packs-download#sptabs=win7

Then please ensure you have all windows updates installed.

Run SFC to check the integrity of all Windows 7 system files:
Click on the Start > Type in search cmd
Right click cmd at top and Run as Administrator
Type SFC /scannow at the prompt
(Note: there is a space between SFC and /scannow)

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Also please Run chkdsk /f/r in an elevated command prompt.
Click on the Start > Type in search cmd
Right click cmd at top and Run as Administrator
At the command prompt please type: chkdsk /f/r
(Note: there is a space between chkdsk and /f/r)

http://www.sevenforums.com/tutorials/433-disk-check.html

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
Tip   Tip
Run these tests overnight


The following driver is causing issues:
Quote:
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : athrx.sys
Relates to: Atheros AR9285 network adapter driver
Please update your driver here:

http://www.atheros.cz/

Post back any results / observations

cheers

Dave
My System SpecsSystem Spec
01 Apr 2013   #3
PoDino

Windows 7 Home Premium 64bit
 
 

Thanks Northern,

I ran chkdsk and scannow before I uploaded my dump files, and both came out good. I updated my Atheros drivers again and the problem seems to be gone--at least for now.

But for the sake of curiosity, what is causing my win32k.sys BSOD's?
My System SpecsSystem Spec
.

01 Apr 2013   #4
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

I would say Atheros AR9285 network adapter driver was most likely causing your BSOD's.

Be sure to update to Service Pack 1 also.

Cheers

Dave
My System SpecsSystem Spec
Reply

 Can somebody point me in the right direction--win32k.sys bsods




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