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Windows 7: BSOD after clean install, new power supply & new motherboard.

25 Apr 2013   #11
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Clive,

Can you copy your CBS log to your Desktop before trying to zip it up please? The permissions on the CBS folder won't allow you to do anything in there.

Tom


My System SpecsSystem Spec
.
25 Apr 2013   #12
CliveK

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by tom982 View Post
Hi Clive,

Can you copy your CBS log to your Desktop before trying to zip it up please? The permissions on the CBS folder won't allow you to do anything in there.

Tom
Tom, thank you! This makes sense.

Please see attached. Attachment 265506

I've had another BSOD today, too. Still unable to install SP1.
My System SpecsSystem Spec
25 Apr 2013   #13
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Clive,

No problem!

Your CBS log is full of juicy information and has shown the 'corrupt' files as well as the cause of your Windows Update problem.

The SFC log shows one file, and it's WinSxS backup, as being corrupt:

Code:
2013-04-25 14:13:29, Info                  CSI    000002f8 [SR] Repairing 1 components
2013-04-25 14:13:29, Info                  CSI    000002f9 [SR] Beginning Verify and Repair transaction
2013-04-25 14:13:30, Info                  CSI    000002fa Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.16532_none_c8512f0f2b8716fa\apps.inf do not match actual file [l:16{8}]"apps.inf" :
  Found: {l:32 b:47DEQpj8HBSa+/TImW+5JCeuQeRkm5NMpJWZG3hSuFU=} Expected: {l:32 b:+04rwqCOyh56JaCaKcRhdz3sTVRYR2l/ISbAlLbHNPg=}
2013-04-25 14:13:30, Info                  CSI    000002fb [SR] Cannot repair member file [l:16{8}]"apps.inf" of Microsoft-Windows-shell32, Version = 6.1.7600.16532, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2013-04-25 14:13:31, Info                  CSI    000002fc Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.16532_none_c8512f0f2b8716fa\apps.inf do not match actual file [l:16{8}]"apps.inf" :
  Found: {l:32 b:47DEQpj8HBSa+/TImW+5JCeuQeRkm5NMpJWZG3hSuFU=} Expected: {l:32 b:+04rwqCOyh56JaCaKcRhdz3sTVRYR2l/ISbAlLbHNPg=}
2013-04-25 14:13:31, Info                  CSI    000002fd [SR] Cannot repair member file [l:16{8}]"apps.inf" of Microsoft-Windows-shell32, Version = 6.1.7600.16532, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2013-04-25 14:13:31, Info                  CSI    000002fe [SR] This component was referenced by [l:150{75}]"Package_2_for_KB980408~31bf3856ad364e35~amd64~~6.1.1.0.980408-6_neutral_GDR"
2013-04-25 14:13:31, Info                  CSI    000002ff Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.16532_none_c8512f0f2b8716fa\apps.inf do not match actual file [l:16{8}]"apps.inf" :
  Found: {l:32 b:47DEQpj8HBSa+/TImW+5JCeuQeRkm5NMpJWZG3hSuFU=} Expected: {l:32 b:+04rwqCOyh56JaCaKcRhdz3sTVRYR2l/ISbAlLbHNPg=}
2013-04-25 14:13:31, Info                  CSI    00000300 [SR] Could not reproject corrupted file [ml:520{260},l:36{18}]"\??\C:\Windows\Inf"\[l:16{8}]"apps.inf"; source file in store is also corrupted
2013-04-25 14:13:31, Info                  CSI    00000301 Repair results created:
POQ 125 starts:
     0: Move File: Source = [l:192{96}]"\SystemRoot\WinSxS\Temp\PendingRenames\af9c13afb641ce01c6370000b4057406._0000000000000000.cdf-ms", Destination = [l:104{52}]"\SystemRoot\WinSxS\FileMaps\_0000000000000000.cdf-ms"

POQ 125 ends.
2013-04-25 14:13:31, Info                  CSI    00000302 [SR] Repair complete
Though I suspect this isn't actually a problem. SFC works by calculating a hash of a file then comparing that to what it should be, if it's different then the file is listed as corrupt and SFC will attempt a replacement, which also failed here as the backup file is 'corrupt' as well. In this case, the file that is corrupt is a configuration file (.inf) so if a setting is changed then the file hash will be different and SFC will detect it as corrupt and I suspect this is what's happened here. This is one of the biggest problems with SFC and it happens to a few files, with settings.ini of Windows Sidebar being hte most common. Microsoft actually posted a support page about that one, assuring everyone it's nothing to worry about:

The SFC.exe command reports Settings.ini file errors in the CBS.log file after you add gadgets to the Windows Vista Sidebar by using the Sysprep tool and an Autounattend.xml file

I've never come across apps.inf in a SFC log so at the moment it's only a guess, to confirm this I would like you to zip up and attach the following file to your next post please:

C:\Windows\Inf\apps.inf

Now for your Windows Update problem. Your CBS log shows that the signature of a few Windows Update packages can't be verified (0x800B0100) and this is probably why SP1 is failing:

Code:
2013-04-25 14:20:52, Info                  CBS    WinVerifyTrust failed [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-04-25 14:20:52, Error                 CBS    Failed to verify if catalog file \\?\C:\Windows\Servicing\Packages\Package_for_KB2807986~31bf3856ad364e35~amd64~~6.1.1.2.cat is valid. [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-04-25 14:20:52, Info                  CBS    Mark store corruption flag because of package: Package_for_KB2807986~31bf3856ad364e35~amd64~~6.1.1.2. [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-04-25 14:20:52, Info                  CBS    Failed to initialize package: Package_for_KB2807986~31bf3856ad364e35~amd64~~6.1.1.2, from path: \\?\C:\Windows\Servicing\Packages\Package_for_KB2807986~31bf3856ad364e35~amd64~~6.1.1.2.mum, existing package: 1 [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-04-25 14:20:52, Info                  CBS    Failed to resolve package [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-04-25 14:20:52, Info                  CBS    Failed to populate children. [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-04-25 14:20:52, Info                  CBS    Failed to initialize internal package for package: Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~amd64~~6.1.7601.17514 [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-04-25 14:20:52, Info                  CBS    Delay load failed for package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514 [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-04-25 14:20:52, Error                 CBS    Delay Initialization Failed [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-04-25 14:20:52, Info                  CBS    Session: 30294455_3053343094 initialized by client WindowsUpdateAgent.
2013-04-25 14:20:53, Info                  CBS    WinVerifyTrust failed [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-04-25 14:20:53, Error                 CBS    Failed to verify if catalog file \\?\C:\Windows\Servicing\Packages\Package_for_KB2807986~31bf3856ad364e35~amd64~~6.1.1.2.cat is valid. [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-04-25 14:20:53, Info                  CBS    Mark store corruption flag because of package: Package_for_KB2807986~31bf3856ad364e35~amd64~~6.1.1.2. [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-04-25 14:20:53, Info                  CBS    Failed to initialize package: Package_for_KB2807986~31bf3856ad364e35~amd64~~6.1.1.2, from path: \\?\C:\Windows\Servicing\Packages\Package_for_KB2807986~31bf3856ad364e35~amd64~~6.1.1.2.mum, existing package: 1 [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-04-25 14:20:53, Info                  CBS    Failed to resolve package [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-04-25 14:20:53, Info                  CBS    Failed to populate children. [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-04-25 14:20:53, Info                  CBS    Failed to initialize internal package for package: Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~amd64~~6.1.7601.17514 [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-04-25 14:20:53, Info                  CBS    Delay load failed for package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514 [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-04-25 14:20:53, Error                 CBS    Delay Initialization Failed [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
I suspect more is going on here though as SFC has only scanned ~40 files when it should be scanning around the 100 mark, so rather than fixing the files shown in the CBS log I would like you to download and install the System Update Readiness Tool (SURT) to check the other files as well:

What is the System Update Readiness Tool?

Save this to your Desktop as we will need to use it again. When it finishes installing (can take several hours on badly affected systems so please be patient) copy and paste the contents of the log into your next post:

C:\Windows\Logs\CBS\CheckSUR.persist.log

If it fails to install, upload the CBS.log as well please!

Tom

Edit: On second inspection, your SFC problem might not exist any more, but I would like you to upload the file anyway please.
My System SpecsSystem Spec
.

25 Apr 2013   #14
CliveK

Windows 7 Ultimate x64
 
 

Many thanks, Tom. Unfortunately there is no apps.inf file. I've double checked, no apps file in C>Windows>inf.

I'm downloading the SUR tool again now and shall report back soon.
My System SpecsSystem Spec
25 Apr 2013   #15
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Clive,

That's odd, it should be there. Try this:

Command Prompt

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    type %windir%\inf\apps.inf > %USERPROFILE%\Desktop\tom982.txt

  4. This will create a text file called tom982.txt on your Desktop. Please attach this to your next post.


Tom
My System SpecsSystem Spec
25 Apr 2013   #16
CliveK

Windows 7 Ultimate x64
 
 

C:\Windows\inf\apps.inf is not recognized as an internal or external command, operable program or batch file.
My System SpecsSystem Spec
25 Apr 2013   #17
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Clive,

Sorry for the confusion, the whole command includes the type at the start(it's using Microsoft's type.exe!)

Tom
My System SpecsSystem Spec
25 Apr 2013   #18
CliveK

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by tom982 View Post
Hi Clive,

Sorry for the confusion, the whole command includes the type at the start(it's using Microsoft's type.exe!)

Tom
Ah, I tried that first and got "The system cannot find the file specified." That's why I removed the type. I've added the type again and get the same answer.
My System SpecsSystem Spec
25 Apr 2013   #19
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Clive,

Thanks for letting me know. When you couldn't find the file at first I suspected it was hidden so I tried using a command but it looks like the file isn't there at all! We'll come back to that later, the SURT will probably pick it up.

Tom
My System SpecsSystem Spec
25 Apr 2013   #20
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

HI folks.
Tom could this be a Activation problem?
My System SpecsSystem Spec
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 BSOD after clean install, new power supply & new motherboard.




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