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Windows 7: BSOD after clean install, new power supply & new motherboard.

01 Apr 2013   #1
CliveK

Windows 7 Ultimate x64
 
 
BSOD after clean install, new power supply & new motherboard.

I have had issues with BSODs for a while, now. I have had the hard drives, RAM and graphics cards professionally checked.

I installed a new motherboard, reinstalled Windows 7 (again) and installed a new power supply as the old one was on its last legs. Any help greatly appreciated as it is driving me crazy!

Attachment 262228

Kindest regards,

Clive.


My System SpecsSystem Spec
.
02 Apr 2013   #2
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

Firstly please install Windows Service Pack 1 as it will increase system stability.
Then once installed please run Windows Updates and install the latest updates.

http://windows.microsoft.com/is-IS/windows7/install-windows-7-service-pack-1
http://windows.microsoft.com/is-IS/windows/service-packs-download#sptabs=win7

From your crash dumps:
Quote:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1A, {403, fffff6800004a950, f020000088fd9867, fffff6800002cc50}
Probably caused by : win32k.sys ( win32k!SURFACE::bDeleteSurface+3c8 )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
MEMORY_MANAGEMENT (1a)
# Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000000403, The subtype of the bugcheck.
Arg2: fffff6800004a950
Arg3: f020000088fd9867
Arg4: fffff6800002cc50
STOP 0x0000001A: MEMORY_MANAGEMENT
Usual causes: Device driver, memory, kernel

Driver causing issues:

Quote:
fffff880`08c9d868 fffff880`0498ac05Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
nvlddmkm nvlddmkm.sys Thu May 14 21:48:07 2009
Please update your driver as it is outdated, choose Option 2:
http://www.nvidia.co.uk/Download/index.aspx?lang=en-uk

Run SFC to check the integrity of all Windows 7 system files:
Click on the Start > Type in search cmd
Right click cmd at top and Run as Administrator
Type SFC /scannow at the prompt
(Note: there is a space between SFC and /scannow)
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

You dont appear to have an Anti-Virus Installed, please install:

Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability
compared to other antiviruses/internet security software.
http://windows.microsoft.com/en-US/windows/security-essentials-download

If your issue still remains after you have carried out the above:
Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Tip   Tip
Run these tests overnight


Post back any results/observations

Cheers
Dave
My System SpecsSystem Spec
23 Apr 2013   #3
CliveK

Windows 7 Ultimate x64
 
 

I am unable to install any updates either automatically or manually, even after running the System Readiness application.
My System SpecsSystem Spec
.

24 Apr 2013   #4
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi CliveK,

Please upload your CBS log:

Code:
C:\Windows\Logs\CBS\CBS.log
Zip it up and attach it to your next post.

Cheers

Dave
My System SpecsSystem Spec
24 Apr 2013   #5
CliveK

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Northernsoul55 View Post
Hi CliveK,

Please upload your CBS log:

Code:
C:\Windows\Logs\CBS\CBS.log
Zip it up and attach it to your next post.

Cheers

Dave
It will not let me zip it or open it - "Access denied."

Also, it's good to see someone else from the NE here. I'm over in Durham.
My System SpecsSystem Spec
24 Apr 2013   #6
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi Clive,

Did you run SFC? What was the outcome?
Were you not able to update your Nvidia Drivers?

Then try the following links in order, and see if you are then able to update:

http://www.sevenforums.com/tutorials/91738-windows-update-reset.html
http://www.microsoft.com/en-us/download/details.aspx?id=20858
Post back any progress.

Ah Durham

Cheers

Dave
My System SpecsSystem Spec
25 Apr 2013   #7
CliveK

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Northernsoul55 View Post
Hi Clive,

Did you run SFC? What was the outcome?
Were you not able to update your Nvidia Drivers?

Then try the following links in order, and see if you are then able to update:

http://www.sevenforums.com/tutorials/91738-windows-update-reset.html
http://www.microsoft.com/en-us/download/details.aspx?id=20858
Post back any progress.

Ah Durham

Cheers

Dave
I've updated the graphics driver without any issues. I ran SFC and it said there were some corrupted files but it could not fix all of them. Still no access to the log.

I've run both links but it won't let me install the hotfix. "Installer encountered an error."
My System SpecsSystem Spec
25 Apr 2013   #8
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

Run the SFC again, I forgot to mention to run 3 times...sorry :
  • Click on Start > Type in search cmd
    Right-click cmd after results are displayed and Run as Administrator
    Type SFC /scannow at the prompt
    (Note: There is a space between SFC and /scannow)
SFC Tutorial

Note   Note
Select option two. If any problems are found, run the scan 3 times and immediately
reboot the computer after each scan.


It may possible fix the corrupted files?

cheers

Dave
My System SpecsSystem Spec
25 Apr 2013   #9
CliveK

Windows 7 Ultimate x64
 
 

Thanks, Dave.

I've run the test 3 times and restarted the PC each time. No improvement, unfortunately.
My System SpecsSystem Spec
25 Apr 2013   #10
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Were there errors reported?

Ive asked another member to look into why you cant get updates or zip the logs,
might be access permissons or something.

cheers

Dave
My System SpecsSystem Spec
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 BSOD after clean install, new power supply & new motherboard.




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