Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Random BSOD's unable to use SF tool (zipped dump files)

03 Apr 2013   #1
ashttreylil

windows 7 premium x64
 
 
Random BSOD's unable to use SF tool (zipped dump files)

Getting bsod random times, having to manually start explorer.exe on startup.
i can provide any extra files needed.


My System SpecsSystem Spec
.
03 Apr 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The problem here is SPTD.sys.
Code:
Device object (fffffa800a727cb0) is for:
 InfoMask field not found for _OBJECT_HEADER at fffffa800a727c80
 \Driver\HDAudBus DriverObject fffffa800a725980
Current Irp 00000000 RefCount 0 Type 0000002a Flags 00002004
DevExt fffffa800a876f60 DevObjExt fffffa800a727e28 
ExtensionFlags (0x00000800)  DOE_DEFAULT_SD_PRESENT
Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN
AttachedTo (Lower) fffffa8007be3040Unable to load image \SystemRoot\System32\Drivers\sptd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
 \Driver\ACPI
Device queue is not busy.
Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall the program at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :
  • Double click to open it.
  • Click this button only:
  • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
Download and install this version of Intel Rapid Storage.

Uninstall Avast using Avast Uninstall Utility. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Atheros Valkyrie USB BootRom driver is also contributing in the BSODs.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 2, 0, fffff80004ad6b55}

*** WARNING: Unable to verify timestamp for AthDfu.sys
*** ERROR: Module load completed but symbols could not be loaded for AthDfu.sys
Probably caused by : AthDfu.sys ( AthDfu+5db0 )

Followup: MachineOwner
---------
Update it from ATHEROS drivers for Microsoft Windows (Atheros?????)

If possible, try to update the BIOS from Toshiba Satellite's website, for NWQAA.
Code:
BiosVersion = 2.20
BiosReleaseDate = 09/14/11
Let us know the results. And with the next post, upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
My System SpecsSystem Spec
03 Apr 2013   #3
ashttreylil

windows 7 premium x64
 
 

i dont have any of thoes iso programs but i do use poweriso which i replaced with winCDemu, ill test to see if it uses the sptd (edit: used uninstall)

the atheros drivers came from a bluetooth adapter i have thats branded asus. https://www.asus.com/Networking/USBB...etooth_Dongle/
im not sure if its necessary for the operation of the dongle or even what driver to get.

i scan with mbam monthly and use avast with security essentials, is it necessary to uninstall avast? i must admit i love watching the shields and activity monitors.

im also having to start explorer.exe manually on startup and having problems wit system diagnostic and event log services not working. should i make a different thread for thoes?
My System SpecsSystem Spec
.

04 Apr 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Using more than one real time protection program is very bad. It does not only make you unsecured against the threats, but they causes various troubles including BSODs. You have three installed. MSE, Avast, and Comodo.

Uninstall Avast using Avast Uninstall Utility. Uninstall Comodo following this method. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Super antiSpyware also have some compatibility issue there. So better you uninstall that one, too.

The source of SPTD is Alcohol 120% for you.
Code:
Start Menu\Programs\Alcohol 120%
Uninstall it, and SPTD as suggested earlier.

You have 30 items stored in startup. Remove them as follows. Free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus (MSE) and the touchpad driver, SynTPEnh.
  5. Apply > OK
  6. Accept then restart.
Dont worry, by removing those you will not loss anything. Otherwise I would not have suggested it to you.



Report back after following all the suggestions.
My System SpecsSystem Spec
04 Apr 2013   #5
ashttreylil

windows 7 premium x64
 
 

taking everything off, have to boot into safemode to remove avast.

also alcohol didnt show up in comodo's remove or windows remove so im just searching in c/ for all files and deleting them manually.

edit: bsod when shutting down, not sure if means anything. Still having to start explorer.exe manually
My System SpecsSystem Spec
05 Apr 2013   #6
ashttreylil

windows 7 premium x64
 
 

did a sfc/scannow and patched the files and a dskchk, trying to fix the explorer.exe start issue
My System SpecsSystem Spec
05 Apr 2013   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

If SFC does not solve the explorer issue, try a Repair Install.
My System SpecsSystem Spec
06 Apr 2013   #8
ashttreylil

windows 7 premium x64
 
 

Quote   Quote: Originally Posted by Arc View Post
If SFC does not solve the explorer issue, try a Repair Install.
have gotten multiple bsod while trying repair reinstall
My System SpecsSystem Spec
06 Apr 2013   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It is caused by Folder lock.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {20, fffffa800b864c40, fffffa800b864d10, 40d0004}

*** WARNING: Unable to verify timestamp for WinFLAdrv.sys
*** ERROR: Module load completed but symbols could not be loaded for WinFLAdrv.sys
Probably caused by : WinFLAdrv.sys ( WinFLAdrv+2543 )

Followup: MachineOwner
---------
So in this situation you should uninstall Folder Lock.
Code:
lyn-PC\lyn:Start Menu\Programs\Folder Lock
My System SpecsSystem Spec
06 Apr 2013   #10
ashttreylil

windows 7 premium x64
 
 

uninstalled folder lock, repair nistall didnt fix the explorer issue. is there a way i can just add it to startup programs.
My System SpecsSystem Spec
Reply

 Random BSOD's unable to use SF tool (zipped dump files)




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD while playing D3, got that zipped folder from the SF diag tool.
Well you see, I was playing Diablo 3 right? Never really had any problems before, played for hours. Mind you my GPU does get hot but I got a tool that tells me when its getting to hot and it didn't get over 75c, still hot i know, but i got a window fan pointing right in my case to keep it cool. Now...
BSOD Help and Support
Random BSOD, no pattern and not creating dump files.
Hi all, I wonder if someone can help? My PC crashes quite randomly, it doesn't seem to be when I'm doing anything specific or with any particular app or task. Thanks in advance for any help.
BSOD Help and Support
BSOD during random times, dump files attached
Hello everyone. I am a newbie here and really need some help. I have a few dump files attached and was able to open them in debugger but don't truly understand what it could mean. If anyone could please take a look at them and tell me if it is a hardware issue that would be great. I have...
BSOD Help and Support
BSOD Random 0x00000007A - No Dump files created
Guys, I have an Acer laptop brand new and have been having random crashes since day 1. Came with Windows 7 Home Basic. Specs are: Core i3 2350M 2GB DD3 Ram 500GB HDD nVidia 630M 1GB I have used the SF Diagnostic tool and attached the files, but there are not memory dump files as i have...
BSOD Help and Support
Random Bsod (dump files attacted)
hey, I have been having bsods and was wondering which program(s) cause it. Dump file attached, Thanks in advanced!
BSOD Help and Support
BSOD, with error msg and zipped dump file.
Hello everyone! I am hoping someone may be able to help me figure out what the heck is going on with my system. I have been getting the BSOD randomly for awhile now. I jotted down the "code" it displays when it happened the last time (just a few moments ago) that code is below. STOP: 0x0000007F...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 19:49.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App