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Windows 7: Random bsods.

03 Apr 2013   #1
joe147258

Windows 7 Home Premium SP1
 
 
Random bsods.

Hello,
Well I've built a new computer recently, and well, it just blue screens randomly, I could be playing a game, I could be idle.
The error I've been getting is 0x000007e and 0x000003b. I've installed the hotfix for 3b, but it still happens.

Thanks in advance ,

Joe.


My System SpecsSystem Spec
.
03 Apr 2013   #2
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

My System SpecsSystem Spec
03 Apr 2013   #3
joe147258

Windows 7 Home Premium SP1
 
 

Quote   Quote: Originally Posted by Dsprague View Post
Sorry, I'm not sure what any of that means, I am rather simple
My System SpecsSystem Spec
.

03 Apr 2013   #4
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Follow the tutorial that the link goes to so that we can have the information that we need to properly troubleshoot your BSOD.
My System SpecsSystem Spec
03 Apr 2013   #5
joe147258

Windows 7 Home Premium SP1
 
 

here's a link for the programs thing
My System SpecsSystem Spec
03 Apr 2013   #6
joe147258

Windows 7 Home Premium SP1
 
 

Bump
My System SpecsSystem Spec
04 Apr 2013   #7
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Sorry about the late reply I had a number of appointments yesterday that seemed to eat up all of my time, but I had a look at the files you posted, and it appears that both crashes are reporting your video driver as the cause:
Code:
fffff880`02e284f8  fffff880`0494d6e8Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0x8a6e8
Driver Reference Table - atikmdag.sys

Looking at the time stamp we can see that the drivers aren't to old but updating them cis the best course of action:

Code:
kd> lmvm atikmdag
start             end                 module name
fffff880`05676000 fffff880`0618c000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Wed Dec 19 15:38:55 2012 (50D225DF)
    CheckSum:         00AC6529
    ImageSize:        00B16000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
You can find updates for them here: http://support.amd.com/us/Pages/AMDSupportHub.aspx

When on the site the simplest way to update your drivers is by clicking on the button in the area that is circled in the attached screenshot.
My System SpecsSystem Spec
04 Apr 2013   #8
joe147258

Windows 7 Home Premium SP1
 
 

Quote   Quote: Originally Posted by Dsprague View Post
Sorry about the late reply I had a number of appointments yesterday that seemed to eat up all of my time, but I had a look at the files you posted, and it appears that both crashes are reporting your video driver as the cause:
Code:
fffff880`02e284f8  fffff880`0494d6e8Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0x8a6e8
Driver Reference Table - atikmdag.sys

Looking at the time stamp we can see that the drivers aren't to old but updating them cis the best course of action:

Code:
kd> lmvm atikmdag
start             end                 module name
fffff880`05676000 fffff880`0618c000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Wed Dec 19 15:38:55 2012 (50D225DF)
    CheckSum:         00AC6529
    ImageSize:        00B16000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
You can find updates for them here: http://support.amd.com/us/Pages/AMDSupportHub.aspx

When on the site the simplest way to update your drivers is by clicking on the button in the area that is circled in the attached screenshot.
Thank you very much! I've downloaded and installed the drivers for my gtx !
I'll leave it a while before I mark this as solved, just in case! thanks
My System SpecsSystem Spec
04 Apr 2013   #9
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

I do hope it gets things sorted for you.
My System SpecsSystem Spec
01 Sep 2013   #10
joe147258

Windows 7 Home Premium SP1
 
 

Was solved, but happend again.
new graphics card this time, so (maybe) new error. Same code (0x000003b) or similar Zeros.
Anyway, here's the Zip diagnostics.
Thanks in advance!
My System SpecsSystem Spec
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 Random bsods.




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