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Windows 7: PC crashing and rebooting mid-game error codes and DMP file in thread

04 Apr 2013   #1

Windows Ultimate 64bit
 
 
PC crashing and rebooting mid-game error codes and DMP file in thread

for a while my PC has been crashing while playing certain games, left 4 dead and Minecraft mostly, but it didn't bother me till recently as it has been getting worse.
what happens is after usually about 15-45 minuets into a game my screen would turn black while audio continues along with my mic for a second or two then my PC reboots with no other issues. there is no frame rate drop prior to the crash and my GPU temp is highest at about 75 and my CPU is usually about 55 (from time to time at 60)
over the past few days i got Crysis and the crashes are becoming more often and now happen within 10 mins i also discovered i can play campaign for as long as i want without a crash but as soon as i go online i crash in minuets i thought it might be only online but I've also been crashing in Bioshock 1.

i had a quick look through the event viewer and found a Error corresponding with the crashes which reads:
"The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xfffffa80204784e0, 0xfffff88008a2d6ac, 0xffffffffc000009a, 0x0000000000000004). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 040213-17596-01."
.DMP file attached

Ive tried updating graphics drivers and a clean reinstall with no success
I'm on GeForce 314.22
no current beta drivers are released yet
i don't have any overclocking on my CPU or GPU but im using MSI afterburn and Core Temp to monitor Temps (these were installed after the crashes began to occur)
if anyone can help that would be awesome

My System SpecsSystem Spec
.

04 Apr 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

If you are overclocking your hardware, revert back to the normal settings.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Try a dismantle. Clean up the inside of the computer carefully. Clean the fan grills and air vents. When re-seating, dont forget to apply thermal paste to the CPU.

Check the Power supply. Is it supplying enough power that is necessary?
eXtreme Power Supply Calculator

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Let us know the results.
_______________________________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa80201094e0, fffff880089e76ac, ffffffffc000009a, 4}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+9336ac )

Followup: MachineOwner
---------

7: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa80201094e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880089e76ac, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+9336ac
fffff880`089e76ac 4055            push    rbp

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`023ada48 fffff880`06f3e000 : 00000000`00000116 fffffa80`201094e0 fffff880`089e76ac ffffffff`c000009a : nt!KeBugCheckEx
fffff880`023ada50 fffff880`06f11867 : fffff880`089e76ac fffffa80`1a23c000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`023ada90 fffff880`06f3de0f : fffffa80`ffffd84d ffffffff`fffe7960 fffffa80`201094e0 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`023adb40 fffff880`06e37ec1 : fffffa80`1ab7f930 00000000`00000080 00000000`00000000 fffffa80`19224410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`023adbc0 fffff800`0356434a : 00000000`0294ba38 fffffa80`19ef3b50 fffffa80`18857740 fffffa80`19ef3b50 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`023adc00 fffff800`032b4946 : fffff800`0343fe80 fffffa80`19ef3b50 fffff800`0344dcc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`023adc40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+9336ac
fffff880`089e76ac 4055            push    rbp

SYMBOL_NAME:  nvlddmkm+9336ac

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  51427b3c

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

7: kd> lmvm nvlddmkm
start             end                 module name
fffff880`080b4000 fffff880`08b5f000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Fri Mar 15 07:07:00 2013 (51427B3C)
    CheckSum:         00A8D47C
    ImageSize:        00AAB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
04 Apr 2013   #3

Windows Ultimate 64bit
 
 

Quote   Quote: Originally Posted by Arc View Post
If you are overclocking your hardware, revert back to the normal settings.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Try a dismantle. Clean up the inside of the computer carefully. Clean the fan grills and air vents. When re-seating, dont forget to apply thermal paste to the CPU.

Check the Power supply. Is it supplying enough power that is necessary?
eXtreme Power Supply Calculator

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Let us know the results.
_______________________________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa80201094e0, fffff880089e76ac, ffffffffc000009a, 4}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+9336ac )

Followup: MachineOwner
---------

7: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa80201094e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880089e76ac, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+9336ac
fffff880`089e76ac 4055            push    rbp

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`023ada48 fffff880`06f3e000 : 00000000`00000116 fffffa80`201094e0 fffff880`089e76ac ffffffff`c000009a : nt!KeBugCheckEx
fffff880`023ada50 fffff880`06f11867 : fffff880`089e76ac fffffa80`1a23c000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`023ada90 fffff880`06f3de0f : fffffa80`ffffd84d ffffffff`fffe7960 fffffa80`201094e0 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`023adb40 fffff880`06e37ec1 : fffffa80`1ab7f930 00000000`00000080 00000000`00000000 fffffa80`19224410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`023adbc0 fffff800`0356434a : 00000000`0294ba38 fffffa80`19ef3b50 fffffa80`18857740 fffffa80`19ef3b50 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`023adc00 fffff800`032b4946 : fffff800`0343fe80 fffffa80`19ef3b50 fffff800`0344dcc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`023adc40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+9336ac
fffff880`089e76ac 4055            push    rbp

SYMBOL_NAME:  nvlddmkm+9336ac

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  51427b3c

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

7: kd> lmvm nvlddmkm
start             end                 module name
fffff880`080b4000 fffff880`08b5f000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Fri Mar 15 07:07:00 2013 (51427B3C)
    CheckSum:         00A8D47C
    ImageSize:        00AAB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Im not overclocking, i have more then enough power (i have a 900W and it calculated under 500W), I've stress tested the card and it hit a max of 65

My temps right now are
CPU - between 30-35 with an occasional spike to 40
GPU - about 35

In game (In this case Crysis 3)
CPU - up to 60 but usually 55
GPU - up to 75 but usually 55-65

i know its not over heating im fairly sure its something to do with drivers
My System SpecsSystem Spec
.


04 Apr 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

The driver is the latest version. So before blaming it, we need to check all the other things.
My System SpecsSystem Spec
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 PC crashing and rebooting mid-game error codes and DMP file in thread




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