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Windows 7: BSOD Need Help!

04 Apr 2013   #11
Thinkion

Windows Home Premium 32bit
 
 

Dsprague any idea on this? Anyone else have a solution?

Another thing: I got hit by a virus, which I used Lavasoft Adaware to clear it in Safe Mode and Microsoft Security Essentials to clear it also. The virus clearing was the start of the problems for my laptop and it happened on last Sunday.


My System SpecsSystem Spec
.
04 Apr 2013   #12
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

OK got through all of your dump files so lets start off by having you update all of the following drivers:

Code:
83f429b4  8325b499Unable to load image \SystemRoot\system32\DRIVERS\netr28.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for netr28.sys
*** ERROR: Module load completed but symbols could not be loaded for netr28.sys
 netr28+0x32499
can be updated from here: MediaTek - Downloads Windows

Code:
83f421b8  8c3663d9Unable to load image \SystemRoot\System32\Drivers\CLBStor.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for CLBStor.SYS
*** ERROR: Module load completed but symbols could not be loaded for CLBStor.SYS
 CLBStor+0x3d9
Driver Reference Table - CLBStor.sys

which can be updated from here: Customer Support - Updates | CyberLink


Code:
83f41ad8  922896b2Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x706b2
can be updated here: Drivers - Download NVIDIA Drivers

Code:
Unable to load image \SystemRoot\system32\DRIVERS\intelppm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Driver Reference Table - intelppm.sys

can be updated here: https://downloadcenter.intel.com/Default.aspx

Code:
83f45264  83000000Unable to load image \SystemRoot\system32\drivers\RTKVHDA.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RTKVHDA.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHDA.sys
Driver Reference Table - RTKVHDA.sys

can be updated here: Realtek

Next please run the system file checker to detect and hopefully repair any file system corruption, I noted quite a few NTFS errors in the dumps this may help get rid of those:

Quote:
SFC.EXE /SCANNOW
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the search box, right click on the cmd.exe and select "Run as adminstrator"
In the black window that opens, type "SFC.EXE /SCANNOW" (without the quotes) and press Enter.
Let the program run and post back what it says when it's done.
Next we should address that there was one BSOD that pointed to hardware failure:


Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, 8695d024, b6201203, 102010a}

Probably caused by : GenuineIntel

Followup: MachineOwner
---------
Code:
kd> !errrec 8695d024
===============================================================================
Common Platform Error Record @ 8695d024
-------------------------------------------------------------------------------
Record Id     : 01ce311e0a2609c2
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 4/4/2013 10:43:55 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ 8695d0a4
Section       @ 8695d17c
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x86
Error Type    : Cache error
Operation     : Generic
Flags         : 0x00
Level         : 2
CPU Version   : 0x000000000001067a
Processor ID  : 0x0000000000000000

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ 8695d0ec
Section       @ 8695d23c
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000000
CPU Id        : 7a 06 01 00 00 08 02 00 - 9d e3 08 0c ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ 8695d23c

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ 8695d134
Section       @ 8695d2bc
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : GCACHEL2_ERR_ERR (Proc 0 Bank 3)
  Status      : 0xb62012030102010a
  Address     : 0x00000000452d6b00
  Misc.       : 0x0000000000000000
Now this sort of error can be caused by out of date BIOS which yours is very old please check the system manufacturers website for an update to your bios:

Code:
BIOS Release Date             07/14/2009
My System SpecsSystem Spec
04 Apr 2013   #13
Thinkion

Windows Home Premium 32bit
 
 

Quote   Quote: Originally Posted by Dsprague View Post
OK got through all of your dump files so lets start off by having you update all of the following drivers:

Code:
83f429b4  8325b499Unable to load image \SystemRoot\system32\DRIVERS\netr28.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for netr28.sys
*** ERROR: Module load completed but symbols could not be loaded for netr28.sys
 netr28+0x32499
can be updated from here: MediaTek - Downloads Windows

Code:
83f421b8  8c3663d9Unable to load image \SystemRoot\System32\Drivers\CLBStor.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for CLBStor.SYS
*** ERROR: Module load completed but symbols could not be loaded for CLBStor.SYS
 CLBStor+0x3d9
Driver Reference Table - CLBStor.sys

which can be updated from here: Customer Support - Updates | CyberLink


Code:
83f41ad8  922896b2Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x706b2
can be updated here: Drivers - Download NVIDIA Drivers

Code:
Unable to load image \SystemRoot\system32\DRIVERS\intelppm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Driver Reference Table - intelppm.sys

can be updated here: https://downloadcenter.intel.com/Default.aspx

Code:
83f45264  83000000Unable to load image \SystemRoot\system32\drivers\RTKVHDA.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RTKVHDA.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHDA.sys
Driver Reference Table - RTKVHDA.sys

can be updated here: Realtek

Next please run the system file checker to detect and hopefully repair any file system corruption, I noted quite a few NTFS errors in the dumps this may help get rid of those:

Quote:
SFC.EXE /SCANNOW
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the search box, right click on the cmd.exe and select "Run as adminstrator"
In the black window that opens, type "SFC.EXE /SCANNOW" (without the quotes) and press Enter.
Let the program run and post back what it says when it's done.
Next we should address that there was one BSOD that pointed to hardware failure:


Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, 8695d024, b6201203, 102010a}

Probably caused by : GenuineIntel

Followup: MachineOwner
---------
Code:
kd> !errrec 8695d024
===============================================================================
Common Platform Error Record @ 8695d024
-------------------------------------------------------------------------------
Record Id     : 01ce311e0a2609c2
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 4/4/2013 10:43:55 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ 8695d0a4
Section       @ 8695d17c
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x86
Error Type    : Cache error
Operation     : Generic
Flags         : 0x00
Level         : 2
CPU Version   : 0x000000000001067a
Processor ID  : 0x0000000000000000

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ 8695d0ec
Section       @ 8695d23c
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000000
CPU Id        : 7a 06 01 00 00 08 02 00 - 9d e3 08 0c ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ 8695d23c

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ 8695d134
Section       @ 8695d2bc
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : GCACHEL2_ERR_ERR (Proc 0 Bank 3)
  Status      : 0xb62012030102010a
  Address     : 0x00000000452d6b00
  Misc.       : 0x0000000000000000
Now this sort of error can be caused by out of date BIOS which yours is very old please check the system manufacturers website for an update to your bios:

Code:
BIOS Release Date             07/14/2009
Thanks a bunch mate for that helping me diagnose whats the problem with the BSODs.

By the way since my laptop can't get onto the internet, I can only download the updates to the driver through my desktop (which I am using to post this atm). I then transfer the update file into my laptop in safe mode and update it. Is that the way you do it for a laptop that cannot get into Windows 7 normally?
My System SpecsSystem Spec
.

04 Apr 2013   #14
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Yes that is probably the best option at the moment.
My System SpecsSystem Spec
04 Apr 2013   #15
Thinkion

Windows Home Premium 32bit
 
 

UPDATES:

I have updated 3 out of 5 softwares needed to update (I hope I did them right)

2 out of 5 has some problems when I update it in Safe Mode. One of the problem is that the update requires an internet connection to complete, which I am unable to do so at all in Safe Mode.

Then I did the system check with Command Prompt and it gave a response that says something like integrity is clear (which I thing there isn't any problem with it, but I am running the scans again and I will post the exact report that comes out later).

Next I tried to find the BIOS/Driver update for my LG R380 laptop and I really cannot find it. I manage to dig up the LG Intelligent Update CD which can install device drivers and other application programs and re-install drivers but I believe it needs an internet connection to successfully update. This is impossible for me as I am unable to enter Windows 7 normally and I load Windows 7 normally and I had a BSOD again, which I had attached onto this post.

Could any one the community tell me specifically what is the problem with my most recent BSOD?
My System SpecsSystem Spec
04 Apr 2013   #16
Thinkion

Windows Home Premium 32bit
 
 

Alright the system check with SFC.EXE /SCANNOW shows

"Windows Resource Protection did not find any integrity violations"
My System SpecsSystem Spec
04 Apr 2013   #17
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

This latest dump is showing your wireless driver and your video card driver as the problem:

Code:
83f64858  832ec1ddUnable to load image \SystemRoot\system32\DRIVERS\netr28.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for netr28.sys
*** ERROR: Module load completed but symbols could not be loaded for netr28.sys
 netr28+0xc51dd
Netr28.sys driver | What is Netr28.sys file?


Code:
83f642a0  82fda7deUnable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x7d47de
Driver Reference Table - nvlddmkm.sys

How ever both of them seem to have the updated drivers,based on their time stamps, which leads me to wonder if this is perhaps a hardware problem? I am going to see if I can get others to have a look at this problem.
My System SpecsSystem Spec
04 Apr 2013   #18
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

So you cannot do a BIOS update?

SO many drivers failing at a stage .... that's really not good.

Scan the system for possible virus infection.
Let us know the results.
My System SpecsSystem Spec
04 Apr 2013   #19
Pauly

Win7 Ultimate X64
 
 

As above ^^ it does seem strange to see so many issues at the same time would agree possibly virus or some kind of hardware issue/failure

I would be tempted to run some hardware tests to check components
My System SpecsSystem Spec
04 Apr 2013   #20
Thinkion

Windows Home Premium 32bit
 
 

Quote   Quote: Originally Posted by Arc View Post
So you cannot do a BIOS update?

SO many drivers failing at a stage .... that's really not good.

Scan the system for possible virus infection.
Let us know the results.
Hi Arc,

Thanks for your helping hand.

So I download this 2 software, transfer it to my external HDD from my current desktop.
Then open both softwares (.exe) on my laptop in safemode?
My System SpecsSystem Spec
Reply

 BSOD Need Help!




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