Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD Need Help!

04 Apr 2013   #21
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Tdsskiller will run in safe mode, Windows defender will run outside of your operating system its like a mini operating system that is just a virus scanner the tutorial that the link takes you to explains how to get it running.


My System SpecsSystem Spec
.
04 Apr 2013   #22
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

For the first one, TDSSKiller, execute the exe anyhow, in safe mode or normal mode.

For the second one, you need to burn the downloaded ISO in a CD, then boot from the CD and perform a full scan.
My System SpecsSystem Spec
04 Apr 2013   #23
Thinkion

Windows Home Premium 32bit
 
 

Quote   Quote: Originally Posted by Arc View Post
So you cannot do a BIOS update?

SO many drivers failing at a stage .... that's really not good.

Scan the system for possible virus infection.
Let us know the results.
Also, I do not know how to do a BIOS update.

I tried googling LG R380 BIOS update but could not get anything useful.

UPDATES:

I used the Kapersky TDSSKiller scan and it came out clean.

Then, I tried opening the Windows Defender Offline but it cannot run in Safe Mode and I could not enter Windows 7 in its normal mode so I cannot run Windows Defender Offline?
My System SpecsSystem Spec
.

04 Apr 2013   #24
Pauly

Win7 Ultimate X64
 
 

Create WDO bootable media (usb/cd) from your other computer then put in this one and boot from it
My System SpecsSystem Spec
04 Apr 2013   #25
Thinkion

Windows Home Premium 32bit
 
 

Quote   Quote: Originally Posted by Arc View Post
For the first one, TDSSKiller, execute the exe anyhow, in safe mode or normal mode.

For the second one, you need to burn the downloaded ISO in a CD, then boot from the CD and perform a full scan.
Alright I am burning the Windows Offline Defender into a CD now, will let u know the results soon.
My System SpecsSystem Spec
04 Apr 2013   #26
Thinkion

Windows Home Premium 32bit
 
 

Quote   Quote: Originally Posted by Pauly View Post
Create WDO bootable media (usb/cd) from your other computer then put in this one and boot from it
I have trouble burning the WDO on a CD, is it possible if I install/burn it into an external HDD?
My System SpecsSystem Spec
04 Apr 2013   #27
Thinkion

Windows Home Premium 32bit
 
 

Alright it is 4:04 am here (Singapore), I am tired. I will continue tomorrow. Thanks Dsprague, Arc and Pauly for your insights/help/comments/analysis.
My System SpecsSystem Spec
05 Apr 2013   #28
Thinkion

Windows Home Premium 32bit
 
 

Dear Dsprague, Arc, Pauly or anyone else,

Is there other solutions than Windows Defender Offline as I have tried burning the ISO/Software into a DVD but just keep failing to do it.

Any solutions other than WDO? *desperate*...
My System SpecsSystem Spec
05 Apr 2013   #29
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Follow the point #6: 6. To Create a "Windows Defender Offline" Bootable USB Flash Drive

Windows Defender Offline
My System SpecsSystem Spec
05 Apr 2013   #30
Vir Gnarus

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

I've been reviewing this. You said you've been having a hard time finding support for this product. You also said you are from Singapore. Have you tried accessing LG's Singapore native site and see if updates are available through there? Localized product models are often difficult to find with Google just because of the language difference. It's an LG product, purchased at Singapore (I assume), so best place to look is the Singapore LG site.

If this still shows up nothing, contact their support line and ask them where to find updates. If they say the product is no longer supported, it's time to start saving up for a new one, because there's no point hanging onto a dead product. The fact is, I'm afraid this is may be looking like one of those cases where an old deprecated PC has reached its EOL (End-Of-Life) and now support is no longer available for it (as in, no new driver updates, etc). The result is that a driver bug is causing problems with the system, but there's no way to update and therefore potentially remove the bug. This is where it's time to start looking for a replacement, or downgrade the system to an OS that is more likely to be supported (i.e. Windows XP) due to its age.

Anyways, I've been perusing your crashdumps, and indeed it looks consistently like a driver bug. It has to do with your wifi and/or NIC drivers that are not working properly in the Windows 7 environment. The dates for the drivers are all from 2009, and some either date to Windows 7 release or predate it, meaning they were most likely not designed for Windows 7 support, or they did a rush job and just released Windows 7 supported drivers just stable enough to get by at the time before the EOL on that product occurred. Either way, it's all looking like the hardware itself just needs updating, which means a new PC.

I understand this may not sound like a good position to be in, but cheap products with short support lifespans being the big thing nowadays, all one can do is just go with the flow, or pay a premium to get a high quality system that is less likely to fall into this problem. This is the equivalent of buying cheap inkjet printers that burn through ink cartridges and jam easily and break down quickly when one can save up more money to buy a decent laserjet printer that will last them almost forever. You just get what you pay for.

Oh, btw, once your virus infection is indeed found to be clean, make sure to uninstall Ad-Aware if you haven't already. I've been seeing that in a number of the BSODs as being the cause, though it was showing up in older crashdumps.

Analysts:

Most frequent BSOD is caused a driver reaching max IRQL (IRQL FF) most likely to grab a spin lock (as shown in the raw stackdump) but for some reason is trying to execute code from a null address (null instruction pointer). Perhaps there's some context switch that isn't going well or what, but whatever it is, the fact is in the raw thread stack it shows TCP/IP activity as well as the wifi/net drivers and perhaps even the Nvidia driver in some cases. Unfortunately, there's no way to work out this without driver updates for any of these.
My System SpecsSystem Spec
Reply

 BSOD Need Help!




Thread Tools Search this Thread
Search this Thread:

Advanced Search



Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 10:00.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App