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Windows 7: BSOD Need Help!

04 Apr 2013   #1
Thinkion

Windows Home Premium 32bit
 
 
BSOD Need Help!

Hi Guys,

Im having several problems with my laptop: LG R380 Windows 7 Home Premium 32Bit

I have 3 problems coming from my laptop namely BSOD, laptop freezes/hangs and laptop automatically turns off.

I guess I might have to solve the problem one at a time.

So with BSOD 1st.

Its started with STOP: 0x000000D1 (para1,para1,para3,para4).

I searched for troubleshoots with this error code on the net and used them but the same BSOD still occurs.

So I chanced upon this forum and I think I have to post my memory dump details so that experts can comment on what exactly is the problem.

However, I have no idea how do I go about getting the memory dump details.

So can anyone direct me into getting the memory dump details?

Help Much Appreciated!

Updated:
Addtitional Info
1)My laptop is currently in safe mode and I cannot access the internet with my laptop due to it being in safe mode
2) My laptop has been odd this week as I started having BSOD last Sunday, tried troubleshooting on Monday and on Tuesday and Wednesday, the laptop manage to start Windows 7 normally after a few restarts and I am able to use it to web browse and play some games on Steam (Dota 2, Alien Swarm). However, today (Thursday), my laptop refuses to startup Windows 7 normally despite restarting a few times after it hanged/BSOD/auto turn off


My System SpecsSystem Spec
.
04 Apr 2013   #2
Thinkion

Windows Home Premium 32bit
 
 

I have manage to find the minidump folder in my laptop, zipped it, and uploaded here.

Experts do have a look at what is the problem.
My System SpecsSystem Spec
04 Apr 2013   #3
Thinkion

Windows Home Premium 32bit
 
 

Am I doing the BSOD posting right? Need help guys
My System SpecsSystem Spec
.

04 Apr 2013   #4
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

My System SpecsSystem Spec
04 Apr 2013   #5
Thinkion

Windows Home Premium 32bit
 
 

Quote   Quote: Originally Posted by Dsprague View Post
Hi Dsprague,

I think I have more of a BSOD problem then Windows Activating problem.

I am unable to download the MGADiag Tool from my laptop as it can't enter normal Windows 7.
My System SpecsSystem Spec
04 Apr 2013   #6
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

I am aware of that, but your Bios predates windows 7, which unless you have a retail key would mean that you have a counterfeit install of windows and we do not support counterfeit copies of windows so I am simply trying to confirm that you have a legal copy of windows.
My System SpecsSystem Spec
04 Apr 2013   #7
Thinkion

Windows Home Premium 32bit
 
 

I have just tried restarting my laptop and start windows 7 normally. This time i get STOP: 0x000000FC instead of the normal 0x00000008. Things are getting more complex...
My System SpecsSystem Spec
04 Apr 2013   #8
Thinkion

Windows Home Premium 32bit
 
 

Quote   Quote: Originally Posted by Dsprague View Post
I am aware of that, but your Bios predates windows 7, which unless you have a retail key would mean that you have a counterfeit install of windows and we do not support counterfeit copies of windows so I am simply trying to confirm that you have a legal copy of windows.
Alright thanks for clarifying.



I also got this Windows error message regarding the 0x000000FE problem which I have copied it into a .txt file.
My System SpecsSystem Spec
04 Apr 2013   #9
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

please press the copy button and paste the information into a post here
My System SpecsSystem Spec
04 Apr 2013   #10
Thinkion

Windows Home Premium 32bit
 
 

Quote   Quote: Originally Posted by Dsprague View Post
please press the copy button and paste the information into a post here
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x8007043c
Windows Product Key: *****-*****-8BC62-JRQYY-TQQQT
Windows Product Key Hash: eXmIMzmhR/wUKj/Czb/dTWBdKVI=
Windows Product ID: 00359-OEM-8882592-65002
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {BED90482-26A0-4961-AEE3-F0D2BCF91F31}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-8009_E2AD56EA-766-2ee7_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\lester\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{BED90482-26A0-4961-AEE3-F0D2BCF91F31}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-TQQQT</PKey><PID>00359-OEM-8882592-65002</PID><PIDType>3</PIDType><SID>S-1-5-21-2011504371-1676068816-258943391</SID><SYSTEM><Manufacturer>LG Electronics</Manufacturer><Model>R380-A.APC4BA3</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>H23LSF01        </Version><SMBIOSVersion major="2" minor="6"/><Date>20090714000000.000000+000</Date></BIOS><HWID>09013007018400F8</HWID><UserLCID>4809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LGE   </OEMID><OEMTableID>LGPC    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>9157C3DAA1A1F3A</Val><Hash>jg529C2cL0zEh+p7FvlKMcAp1m0=</Hash><Pid>81602-925-4990706-68210</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8007043C' to display the error text.
Error: 0x8007043C 

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:2:2013 22:49
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x8007043c
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: KAAAAAEAAgABAAEAAAAAAAAAAAABAAEAeqgIli6fOI7CshDj+udGyg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			071409		APIC1915
  FACP			071409		FACP1915
  DBGP			071409		DBGP1915
  HPET			071409		OEMHPET0
  BOOT			071409		BOOT1915
  MCFG			071409		OEMMCFG 
  WDRT			071409		NV-WDRT 
  SLIC			LGE   		LGPC    
  ECDT			071409		OEMECDT 
  OEMB			071409		OEMB1915
  NVHD			071409		NVHDCP 
  SSDT			PmRef		CpuPm
  SSDT			PmRef		CpuPm
Got it
My System SpecsSystem Spec
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 BSOD Need Help!




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