BSOD caused by ntoskrnl.exe


  1. Posts : 1
    Windows 7 Professional 32 bit, with service pack 1
       #1

    BSOD caused by ntoskrnl.exe


    I was having BSOD issues with windows 8, so I decided to just go back to 7 (since I wasn't liking 8 that much anyway.) I did a fresh install yesterday, and it's still crashing. I've attached the zip file as instructed, and if you need anything else, please let me know!

    Windows 7 Professional 32-bit
    2 GB RAM
    Intel Pentium D dual-core 3.4 GHz
    AMD Radeon HD 6450
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    This is a Stop 0x124 .... specially a hardware failure, but may de some hardware drivers also cause it in this case.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, 858d2024, 0, 0}
    
    Probably caused by : GenuineIntel
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 00000000, Machine Check Exception
    Arg2: 858d2024, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 00000000, Low order 32-bits of the MCi_STATUS value.
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x124_GenuineIntel
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    8a913cc4 82914bad 858d2008 829acc68 829acc60 nt!WheapCreateTriageDumpFromPreviousSession+0x32
    8a913ce4 829159d7 829acc60 858d2008 829acc90 nt!WheapProcessWorkQueueItem+0x56
    8a913d00 828c0aab 829acc60 00000000 848d7d48 nt!WheapWorkQueueWorkerRoutine+0x1f
    8a913d50 82a4cf5e 00000001 b2143c30 00000000 nt!ExpWorkerThread+0x10d
    8a913d90 828f4219 828c099e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: GenuineIntel
    
    IMAGE_NAME:  GenuineIntel
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE_PRV
    
    BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE_PRV
    
    Followup: MachineOwner
    ---------
    As it is visible, the BIOS is fairly old.
    Code:
    System Manufacturer    BIOSTAR Group
    System Model    G41 DVI
    BIOS Version/Date    American Megatrends Inc. 080015, 9/17/2009
    Update the BIOS and other drivers like chipset from G41 DVI :: Motherboard :: BIOSTAR (click the "download"section to see the items to download).

    The display driver is also old.
    Code:
    Name    AMD Radeon HD 6450
    Driver    c:\windows\system32\drivers\atikmpag.sys (8.14.1.6210, 238.00 KB (243,712 bytes), 4/20/2011 1:22 AM)
    Update your ATI/AMD display driver.
    You can get it from the link in our forum, Latest AMD Catalyst Video Driver for Windows 7, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.


    During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.

    Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

    If it is an old build (I am guessing so), dismantle the PC, clean the inside carefully. Clean the air vents and the fan grills, specially. When re-seating, dont forget to add thermal paste to the CPU.

    Is the power supply supplying adequate power there? Make it sure.
    eXtreme Power Supply Calculator

    And, do some hardware check ..... like .....

    Test your RAM modules for possible errors.
    How to Test and Diagnose RAM Issues with Memtest86+
    Run memtest for at least 8 passes, preferably overnight.

    Stress test the Graphics Card using Furmark.
    Video Card - Stress Test with Furmark

    Stress test the CPU.
    Hardware - Stress Test With Prime95

    Let us know the results.
      My Computer


 

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