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Windows 7: BSOD while using the computer, watching films or playing games.

05 Apr 2013   #1
OberZine

Windows 7 Ultimate x64
 
 
BSOD while using the computer, watching films or playing games.

This is the first time using this forum so please bare with me.

Basically I'm getting a BSOD when I play games or watch films, even youtube videos cause my computer to BSOD, I've tried narrowing it down myself from reading forum posts, and I think it may be my driver for my graphics card, (GTS 250 512MB x2 in SLI) I have 3 screens, 2 HD either side of a 1680x1050 monitor (dell) and I have a HD LCD TV wired up (HDMI) 32in, I know I can only run 2 screens at once in SLI mode.

In the past my computer has BSOD'd. Sometimes I can go months without getting a single BSOD.

I get the Error something like this in the BSOD: Win2K.sys, service exception error, basically a lot of the common ones related to RAM and Graphics card drivers.

I just want to solve the problem once and for all.

Hope someone can help me.

Thanks.


My System SpecsSystem Spec
.
05 Apr 2013   #2
OberZine

Windows 7 Ultimate x64
 
 

Here's the Zip with my computer info in
My System SpecsSystem Spec
06 Apr 2013   #3
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

OberZine, the crash dump is not saying anything specific. But it gives some hint of display failure. so try to rollback the display driver to an earlier one which was stable there.
Device Manager - Roll Back Driver

Also stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Check if the PSU supplying adequate power there.
eXtreme Power Supply Calculator

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :
  • Double click to open it.
  • Click this button only:
  • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
Free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
Let us know the results.

-----------------------------------------------------------
BSOD ANALYSIS:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8000408523f, fffff8800ac6feb0, 0}

Probably caused by : ntkrnlmp.exe ( nt!KeAcquireInStackQueuedSpinLock+5f )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8000408523f, Address of the instruction which caused the bugcheck
Arg3: fffff8800ac6feb0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!KeAcquireInStackQueuedSpinLock+5f
fffff800`0408523f 488717          xchg    rdx,qword ptr [rdi]

CONTEXT:  fffff8800ac6feb0 -- (.cxr 0xfffff8800ac6feb0)
rax=0000000000000000 rbx=ffff7a8008f5f800 rcx=0000000000000000
rdx=fffff8800ac70960 rsi=fffff880031d5180 rdi=ffff7a8008f5f8c0
rip=fffff8000408523f rsp=fffff8800ac70890 rbp=00000000a000000c
 r8=fffff8800ac70960  r9=fffff8a00374c060 r10=fffff880031d5b20
r11=fffff8800ac709c8 r12=00000000a000000c r13=0000000000000000
r14=0000000000000000 r15=fffffa8007df7790
iopl=0         nv up ei pl nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
nt!KeAcquireInStackQueuedSpinLock+0x5f:
fffff800`0408523f 488717          xchg    rdx,qword ptr [rdi] ds:002b:ffff7a80`08f5f8c0=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8000408523f

STACK_TEXT:  
fffff880`0ac70890 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeAcquireInStackQueuedSpinLock+0x5f


FOLLOWUP_IP: 
nt!KeAcquireInStackQueuedSpinLock+5f
fffff800`0408523f 488717          xchg    rdx,qword ptr [rdi]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!KeAcquireInStackQueuedSpinLock+5f

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  50e79935

STACK_COMMAND:  .cxr 0xfffff8800ac6feb0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_nt!KeAcquireInStackQueuedSpinLock+5f

BUCKET_ID:  X64_0x3B_nt!KeAcquireInStackQueuedSpinLock+5f

Followup: MachineOwner
---------
My System SpecsSystem Spec
.

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