Had a random blue screen while playing team fotress 2

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  1. Posts : 3,168
    Windows 10 64bit
       #1

    Had a random blue screen while playing team fotress 2


    I was playing just fine,finished the round. Was going to change to a different map then when it was changing it just blue screened. Anyways was doing fine yesterday and the past week but got a blue screen just now. My question is what caused the blue screen and if it's a issue with like drivers or something then can you help me fix it? My temperatures were normal, I know since on my 2nd monitor I can see my temps for my video card and cpu. Cpu idle is 39-40c and load is about 46-50c. My gpu idle is 51c and the highest I've seen it under load was 70c but when i was playing tf2 it was around 67c.

    Anyways here is the dump file that I got from using the app provided by forum in the bsod instructions. BTW made the folder into a zip file since it was just a folder.

    EDIT: Was looking on the internet on how to check what caused my bsod. Saw a suggestion of checking with whocrashed and at the conclusion it says to do somthing with shareduserdata.sys and that it was most likely caused by a third party driver. Not sure what driver but i'm going to be uninstalling/reisntalling some drivers that I know of like video drivers. Also going to be running sfc /scannow to see if windows sees any issues and uninstalling tiny firewall since that's the last thing I remember installing and see what happens just running the default windows firewall. Could possibly be the beta amd video drivers i'm guessing.
    Last edited by M1GU31; 05 Apr 2013 at 20:49.
      My Computer


  2. Posts : 2,014
    Windows 7 Professional 64bit
       #2

    Hi,

    STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
    Usual causes: System service, Device driver, graphics driver, ?memory

    Firstly i notice you are running two AV's.
    You have MSE and Panda Security installed, I would advise to uninstall Panda Security.
    Also as stated uninstall Tiny Firewall and enable Windows Firewall.

    I also notice you have a driver installed known to cause BSOD'S:

    ASACPI ASACPI.sys Thu Jul 16 04:31:29 2009
    Refers to: Asus ATK0110 ACPI Utility (a known BSOD maker in Win7 and Win8). Also a part of many Asus utilities
    Please uninstall the Asus Utility, if the program is no longer on your system, manually remove:

    C:\windows\system32\drivers and locate the ASACPI.sys driver, right click to delete, reboot.

    You guessed it, your ATI drivers are causing issues:

    ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Dated: Tue Mar 19 01:29:26 2013
    ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
    Dated: Tue Mar 19 02:47:22 2013
    Also related to ATI is this driver: AtiPcie.sys
    Dated: Mon Aug 24 09:25:26 2009
    Refers to: ATI PCIE Driver for ATI PCIE chipset or
    ATI PCI Express (3GIO) Filter
    Found in ATI video drivers (Intel chipset)

    There maybe newer drivers available for Video and Chipset:
    http://support.amd.com/us/Pages/AMDSupportHub.aspx
    If no new drivers are available for your ATI Video drivers perhaps
    rolling them back to the previous version may help.

    Stop message 0x0000007F Descriptive text: UNEXPECTED_KERNEL_MODE_TRAP
    Usual cause: There is a hardware or software problem. This is usually caused by a hardware failure.

    From your 27/3/2013 logs you experienced a STOP 0x7F BSOD.
    I would recommend running some hardware tests:

    Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
    https://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
       Tip
    Run these tests overnight


    Run chkdsk /f/r in an elevated command prompt.
    Click on the Start > Type in search cmd
    Right click cmd at top and Run as Administrator
    At the command prompt please type: chkdsk /f/r
    (Note: there is a space between chkdsk and /f/r)
    https://www.sevenforums.com/tutorials/433-disk-check.html

    Also please run malwarebytes (to eliminate that as a possible cause):
       Warning
    Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

    http://www.malwarebytes.org/lp/malware_lp/?gclid=CLuo8ryGnbYCFeXKtAodqx8A7A
    Did you run SFC? What was the outcome?

    Post back any results/observations.
    Cheers
    Dave
      My Computer


  3. Posts : 3,168
    Windows 10 64bit
    Thread Starter
       #3

    Thank you for the response. I have update my video card and chipset drivers just now by rolling back my video drivers to the latest stable release instead of running beta drivers and updating my chipset drivers to a newer version. Removed the asus driver by going to the folder since I didn't have the utitlly installed anymore then rebooted. Did a malwarbytes scan and no malicious software was found so my system seems to be clean. Ran sfc /scannow , says Verification 100% complete, windows resource protection found corrupt files but was unable to fix some them. Now going to run a chkdsk in a bit after a I reboot and will post back here the results. Will run memtest probably tonight like you suggested and post back the result.


    :UPDATE

    Well Just ran chkdsk, the ending result said my volume was clean. Now just need to run memtest which I will do later this afternoon.
    Last edited by M1GU31; 06 Apr 2013 at 17:05.
      My Computer


  4. Posts : 2,014
    Windows 7 Professional 64bit
       #4

    Thanks for your feedback.

    As SFC was unable to fix some of your errors.
    We need to see which files windows couldnt repair, may have a bearing on your issue:

    Open the Start Menu>Type in search cmd
    Right click cmd at top and Run as Administrator.
    In the elevated command prompt, copy and paste the command below, and press Enter.
    findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt
    Then close the command prompt and upload the sfcdetails.txt file from your desktop.

    Cheers
    Dave
    Last edited by Northernsoul55; 07 Apr 2013 at 04:30.
      My Computer


  5. Posts : 3,168
    Windows 10 64bit
    Thread Starter
       #5

    Got the sfc /scannow result now and memtest. Apparently one of my ram sticks is bad , one passes and the other fails. Funny thing is there only like 3 weeks old since I just bought them from corsair on amazon. Going to have to see if I can get a replacement for the bad one or if i have to send both back in.
      My Computer


  6. Posts : 2,014
    Windows 7 Professional 64bit
       #6

    Well at least thats some progress and you found the BSOD cause I suspect.
    Agreed...very annoying when you just bought something then it stops working a week or so later.
    Let me know how it goes with the memory replacement and if it stops the BSOD'S when replaced.

    I have asked another member (Tom982) to look at your SFC logs (Im not too good at those things )

    Cheers

    Dave
      My Computer


  7. Posts : 2,663
    Windows 8.1 Pro x64
       #7

    Hi M1GU31,

    Would you mind uploading your full CBS log please:

    C:\Windows\Logs\CBS\CBS.log

    Zip it up and attach it to your next post.

    Though sfcdetails.txt shows the scale of the corruption on your computer, it doesn't actually include any of the details required to fix this :)

    Tom
      My Computer


  8. Posts : 3,168
    Windows 10 64bit
    Thread Starter
       #8

    Tried uploading but forum says I exceed the forums limit of 2.0Mb for this file type. Says mine is 3.37MB

    I hope it's ok if I upload it to dropbox.
    https://www.dropbox.com/s/glbc35xiv0atn56/CBS.log

    EDIT:
    Eh just noticed I forgot to zip it probably why it was to big anyways already uploaded to drop box so I hope that's fine.
      My Computer


  9. Posts : 2,663
    Windows 8.1 Pro x64
       #9

    Hi M1GU31,

    No worries, Dropbox is just as good.

    SFCFix Script

    Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


    1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
    2. Download the file below, SFCFixScript.zip, and save this to your Desktop. Ensure that this file is named SFCFixScript.zip - do not rename it.

      https://dl.dropbox.com/u/16537616/SF...CFixScript.zip

    3. Save any open documents and close all open windows.
    4. On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.zip.
    5. Drag the file SFCFixScript.zip onto the file SFCFix.exe and release it.
    6. SFCFix will now process the script.
    7. Upon completion, a files should be created on your Desktop: SFCFix.txt.
    8. Copy (Ctrl + C) and Paste (Ctrl + V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.



    Tom
      My Computer


  10. Posts : 3,168
    Windows 10 64bit
    Thread Starter
       #10

    Tom can you reupload the 2nd file, it won't allow me to download my browser keeps saying it's a phishing site O_o according to OpenDNS Why idk.
      My Computer


 
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