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Windows 7: BSOD when using Internet

05 Apr 2013   #1
natemiddleman

Windows 7 Home Premium 64
 
 
BSOD when using Internet

I updated my wireless network drive and I am still getting BSOD. Please Help!


My System SpecsSystem Spec
.
05 Apr 2013   #2
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,
From your crash dumps:
Quote:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck A, {0, 2, 0, fffff80002edff52}
Probably caused by : dxgmms1.sys ( dxgmms1!VidMmiProcessTerminationCommand+5f )
Followup: MachineOwner
---------
1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL
Usual causes: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility

Please check DirectX for issues:
http://windows.microsoft.com/en-gb/windows7/diagnosing-basic-problems-with-directx

Please uninstall Daemon tools as it is well known for BSOD.
Start > click on Computer > Uninstall or change a program > choose Daemon tools. Reboot.
Once uninstalled please go here and remove the SPTD driver itself with this tool:
http://www.duplexsecure.com/en/downloads
warning   Warning
If the uninstall button is grayed out when you run the program you dont need to do anything and can close the window, if it is not click it and allow it to run. DO NOT click the install button as it will install a driver known to cause BSODs onto your system.


Run SFC to check the integrity of all Windows 7 system files:
Click on the Start > Type in search cmd
Right click cmd at top and Run as Administrator
Type SFC /scannow at the prompt
(Note: there is a space between SFC and /scannow)
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Drivers contributing to your BSOD'S:

Quote:
ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Dated: Fri Apr 15 19:08:20 2011
Relates to: Intel Graphics driver
Please update your driver here:
https://downloadcenter.intel.com/Default.aspx
Quote:
ERROR: Module load completed but symbols could not be loaded for rtwlane.sys
Dated: Thu Jan 31 11:17:55 2013
Probably caused by : rtwlane.sys
Relates to: Realtek RTL8188CE 802.11g/n WiFi adatpter
Either try to find a newer driver from OEM or roll back your driver:

http://h20000.www2.hp.com/bizsupport...riesId=4150055

Device Manager - Roll Back Driver
Quote:
ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Dated: Tue Apr 26 19:06:18 2011
Relates to: Intel Storage drivers
Please download and install this driver:

File name:iata_enu.exe
Version:11.2.0.1006
http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=21730

Post back results of SFC and any observations.
Cheers
Dave
My System SpecsSystem Spec
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