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Windows 7: BSOD while gaming.

07 Apr 2013   #11
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

From the crash dump:
Code:
  *******************************************************************************
  *                                                                             *
  *                        Bugcheck Analysis                                    *
  *                                                                             *
  *******************************************************************************
   
  Use !analyze -v to get detailed debugging information.
   
  BugCheck 1E, {0, 0, 0, 0}
   
  Probably caused by : hidusb.sys ( hidusb!HumReadCompletion+bb )
   
  Followup: MachineOwner
  ---------
This is your USB input device controller driver. Keyboard and mouse.

Keyboard:

ITEMVALUE
Description USB Input Device
Name Enhanced (101- or 102-key)
Layout 00000406
PNP Device ID USB\VID_046D&PID_C505&MI_00\6&11B4CFC&0&0000
Number of Function Keys 12
Driver c:\windows\system32\drivers\hidusb.sys (6.1.7601.17514, 29,50 KB (30.208 bytes), 21-11-2010 04:23)

Mouse:

ITEMVALUE
Hardware Type USB Input Device
Number of Buttons 0
Status OK
PNP Device ID USB\VID_046D&PID_C06B&MI_00\6&35530C48&1&0000
Power Management Supported No
Double Click Threshold Not Available
Handedness Not Available
Driver c:\windows\system32\drivers\hidusb.sys (6.1.7601.17514, 29,50 KB (30.208 bytes), 21-11-2010 04:23)

As a test, you may change the Keyboard and mouse. Also, if the keyboard and mouse are using any third party driver, update those.


My System SpecsSystem Spec
.
07 Apr 2013   #12
KremmenDK

Windows 7 Ultimate x64
 
 

I have a pretty old keyboard (Logitech Cordless Access Keyboard Support + Downloads: Cordless Access Keyboard - Logitech) So no drivers for Windows 7.

I have updated my mouse driver/program, it's a Logitech G700 mouse.

I will now try testing with a different keyboard. Is there anything else i can do?
My System SpecsSystem Spec
07 Apr 2013   #13
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Apparently it is the only thing that I can suggest based on the latest crash dump.

Let us know how it works after implementing these changes.
My System SpecsSystem Spec
.

07 Apr 2013   #14
KremmenDK

Windows 7 Ultimate x64
 
 

Well it crashed again, playing Battlefield ):

I used another keyboard + drivers and it BSOD'ed 2 times.

I have attached the new dump files.
My System SpecsSystem Spec
07 Apr 2013   #15
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It makes me feel that the situation is critical.

Here are your latest three crashes .....
Code:
BugCheck 7F, {8, 80050031, 406f8, fffff8000320c478}

Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )

Followup: MachineOwner
---------
STOP 0x0000007F: UNEXPECTED_KERNEL_MODE_TRAP
Usual causes: Memory corruption, Hardware (memory in particular), Overclocking failure, Installing a faulty or mismatched hardware (especially memory) or a failure after installing it, 3rd party firewall, Device drivers, SCSI/network/BIOS updates needed, Improperly seated cards, Incompatible storage devices, Overclocking, Virus scanner, Backup tool, Bad motherboard, Missing Service Pack

Another one .....
Code:
BugCheck D1, {fffff500086aa302, 2, 0, fffff8800785644d}

Probably caused by : hardware ( hidusb!HumReadReport+fd )

Followup: MachineOwner
---------
STOP 0x000000D1: DRIVER_IRQL_NOT_LESS_OR_EQUAL
Usual causes:
Device driver
See what is interesting, it still locates Hidusb, and the hardware; not the hardware driver.

Another one ....
Code:
BugCheck 1E, {0, 0, 0, 0}

Probably caused by : hidusb.sys ( hidusb!HumReadCompletion+bb )

Followup: MachineOwner
---------
STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED
Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS

So it easily appears that the BIOS needs to be updated ..... as BIOS is the probable cause of crash for the cases. The BIOS is very old as it is appearing.
Code:
BiosVersion = 2101   
BiosReleaseDate = 04/06/2009
And here is the info about the motherboard.
Code:
BaseBoardManufacturer = ASUSTeK Computer INC.
BaseBoardProduct = P5Q-E
BaseBoardVersion = Rev 1.xx
Neither BIOS nor chipset, no updates are available. Difficult to overcome the HIDCLASS.sys error in such a case.

But it also appears that your license is a OEM one. If you change the motherboard, the license will lapse.


So, do some other tests at first.

1. Stop overclocking.

2. Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

3. Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

4. Stress test the CPU.
Hardware - Stress Test With Prime95

5. Clean Reinstall - Factory OEM Windows 7

If the situation remains unchanged ...... it will go on the motherboard.
My System SpecsSystem Spec
07 Apr 2013   #16
KremmenDK

Windows 7 Ultimate x64
 
 

Thanks for the reply.

I had a friend install the OS and hardware, the machine have only been running 1 week with the new OS and HDD. But my computer did already BSOD, even before i got my new disc and OS.

Are you saying my PC is overclocked? If it is, can i just reset the BIOS to factory default to get rid of the overclocking?

I have tested my old RAM several times with Memtest, no errors. I have just fitted new RAM yesterday (borrowed) and this RAM have also been tested. Still crashes.

I tested my GPU (MSI GTX 570) with OCCT yesterday, and FurMark in the past, no errors. I also tried using my friends GPU yesterday (ASUS GTX 560 Ti). GPU temperature at a max of 74-75 Celsius, on my card. Still crashes.

I am in the process of testing my CPU with Prime95. CPU temperature at a max of 70-76 Celsius.

As i said, i just got a new HDD and OS, so i highly doubt a clean install will work (i also crashed/bsod'ed before i got the hdd and os).

Will post result of Prime95 when it has finished (tut said about 2 hours of torture testing)

I thank you for the time you put into helping me, hopefully we can get to the bottom of this, it's pretty frustrating
My System SpecsSystem Spec
07 Apr 2013   #17
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

I can understand your frustration.

Your CPU is slightly overclocked, as I have noticed. So there is a chance of the other hardware elements are overclocked, too. Reset the BIOS back to default, as a try.

But in such a situation, I am guessing that the motherboard might be failing. Difficult to give any verdict on it. I am asking for some more opinions on it.
My System SpecsSystem Spec
07 Apr 2013   #18
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

When you ran memtest did you run it for 8 passes? Tere are 9-10 tests in each pass. So, tests are not passes. 8 passes will usually take 6-8 hours, so it is best run overnight. If you get errors, you can stop the test at that point.
Also, do you monitor temps while gaming. MSI's Afterburner is a good program to use for monitoring. Also, can you look in bios at the hardware monitor and tell me the values for the +3.3V, +5V and +12V.

Also, I would strongly suggest you to use an anti virus program. Install MSE from Microsoft and run a full sacn. Also, next time you play BF3, try lowering your graphics settings and see if that helps.

Arc said you are slightly overclocked. look at your ram package for the frequency, timings and voltage. If you don't have the package, it will be on a sticker on your ram. Also in bios, see what your sata controller is set to (IDE or AHCI). In bios set optimized defaults, then set the sata controller to what it is now, set the ram to the manufacturer's timings (just the first 4), frequency and voltage. set them manually. Then set the boot order. save and exit.

If you don't already have it, download and install CPUz, and post screenshots of the mainboard, memory and spd tabs. On the spd tab if the page is blank, go to the next dimm slot with the drop down box in the upper left corner of the spd page. There is one for each dimm slot.
Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
10 Apr 2013   #19
KremmenDK

Windows 7 Ultimate x64
 
 

Since my last post, i have bought a new Zalman case and applied new thermal paste to my CPU and NB/SB.

Beyond that, i have reinstalled all drivers, removed bad windows updates, reinstalled punkbuster, general fixes for battlefield and so on.

So far it runs smooth as butter, and i have not crashed since these changes.

I will never know what caused those freezes and BSOD's, but i consider this solved.

Thanks to VistaKing, Arc and essenbe for being very helpful to a new guy on the forums.
My System SpecsSystem Spec
10 Apr 2013   #20
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

I'm glad to hear you are running well. Thanks for letting us know. If you have further problems, we'll be right here.
My System SpecsSystem Spec
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 BSOD while gaming.




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