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Windows 7: BSOD while gaming.

06 Apr 2013   #1
KremmenDK

Windows 7 Ultimate x64
 
 
BSOD while gaming.

Hello.

I have attached my SF folder.

For a while now i have been getting repeating BSOD's when playing games like Battlefield 3 and Arma 2. The problem has been getting worse, so i have tried some different things, but without a succesful result.
Things i have tried:
  • Swap out the RAM
  • Swap out the graphics card
  • Updated drivers for graphics card and sound card
  • Installing a sound card
  • Disabling onboard sound in BIOS
  • Reinstalling the games
  • Updating punkbuster
The latest BSOD:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1030

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000178
BCP2: 0000000000000006
BCP3: 0000000000000001
BCP4: FFFFF8800814AE71
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\040613-17191-01.dmp
C:\Users\Christian\AppData\Local\Temp\WER-62681-0.sysdata.xml

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So far nothing have worked. Any help is greatly appreciated.


KremmenDK


My System SpecsSystem Spec
.
06 Apr 2013   #2
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Code:
*******************************************************************************
*                                                                                                                                           *
*                        Bugcheck Analysis                                                                                           *
*                                                                                                                                           *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000008, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff8800785bcd4, address which referenced memory

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003111100
GetUlongFromAddress: unable to read from fffff800031111c0
 0000000000000008 Nonpaged pool

CURRENT_IRQL:  2

FAULTING_IP: 
HIDCLASS!HidpInterruptReadComplete+2dc
fffff880`0785bcd4 8a8424a0000000  mov     al,byte ptr [rsp+0A0h]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  bf3.exe
That is caused by your Battlefield 3 game. Might want to reinstall it.


Code:
FOLLOWUP_IP: 
HIDCLASS!HidpInterruptReadComplete+2dc
fffff880`0785bcd4 8a8424a0000000  mov     al,byte ptr [rsp+0A0h]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  HIDCLASS!HidpInterruptReadComplete+2dc

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: HIDCLASS

IMAGE_NAME:  HIDCLASS.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7a665

FAILURE_BUCKET_ID:  X64_0xD1_HIDCLASS!HidpInterruptReadComplete+2dc

BUCKET_ID:  X64_0xD1_HIDCLASS!HidpInterruptReadComplete+2dc

Followup: MachineOwner
Update your USB drivers .

Code:
STACK_COMMAND:  kb

FOLLOWUP_IP: 
nvlddmkm+b7e71
fffff880`0814ae71 ff4140          inc     dword ptr [rcx+40h]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  nvlddmkm+b7e71

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5116d804

FAILURE_BUCKET_ID:  X64_0xD1_nvlddmkm+b7e71

BUCKET_ID:  X64_0xD1_nvlddmkm+b7e71

Followup: MachineOwner
Update your Nvidia Video Card driver.

download

Noticed you have Daemon Tools . Remove that by using Control Panel Once done remove the SPTD.sys DRIVER

Click the Download button below to download the removal for SPTD.sys

download

Click on Uninstall if its greyed out then the stpd.sys file has been removed with the Uninstallation.

You will also want to Update Firefox.
My System SpecsSystem Spec
06 Apr 2013   #3
KremmenDK

Windows 7 Ultimate x64
 
 

Thanks for the reply.

I am in the process of reinstalling Battlefield 3, and my graphics card driver. I have also removed Daemon tools now.
When i ran the SPTD (un)installer you linked, the sptd.sys was not installed on my PC, so i could of course not uninstall it (:

Can you tell me how to update my USB drivers? I couldn't find anything on the ASUS website.

Thanks in advance.
My System SpecsSystem Spec
.

06 Apr 2013   #4
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

What is the entire model of your motherboard?

If the SPTD.sys was greyed out that means it was removed. In the uninstall of Daemon Tools.
My System SpecsSystem Spec
06 Apr 2013   #5
KremmenDK

Windows 7 Ultimate x64
 
 

My motherboard is the ASUS P5Q-E.

The SPTD.sys is greyed out, i only have the options to install it now, not uninstalling it.
My System SpecsSystem Spec
06 Apr 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The BSOD is caused by Creative Hardware Abstract Layer Driver.
Code:
fffff880`0b4294f8  fffff880`0c6f15a0Unable to load image \SystemRoot\system32\drivers\ha10kx2k.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ha10kx2k.sys
*** ERROR: Module load completed but symbols could not be loaded for ha10kx2k.sys
 ha10kx2k+0xd25a0
And that is very old.
Code:
fffff880`0c61f000 fffff880`0c7d8000   ha10kx2k T (no symbols)           
    Loaded symbol image file: ha10kx2k.sys
    Image path: \SystemRoot\system32\drivers\ha10kx2k.sys
    Image name: ha10kx2k.sys
    Timestamp:        Mon Apr 09 18:38:15 2007 (461A3ABF)
    CheckSum:         00154A9A
    ImageSize:        001B9000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from Creative Worldwide Support.

Nvidia display driver is also crashing there.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {178, 6, 1, fffff8800814ae71}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+b7e71 )

Followup: MachineOwner
---------
Update to 314.22 WHQL. Apply the latest version of nVidia display driver.
You may download it directly, from our forum link Latest NVIDIA ForceWare Video Drivers Windows 7; or you may opt for the Option 2 of Drivers- Download NVIDIA Drivers for “Automatically find drivers for my NVIDIA products” (it requires java installed).



Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :
  • Double click to open it.
  • Click this button only:
  • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
Also NVIDIA/AMD Video Card - Test with OCCT, take both the stress test and memory test. I guess the card is old?



Do some general USB related troubleshooting. For the ports, first, uninstall and reinstall the USB ports drivers.

  1. Right click on Computer icon > manage. It will open the computer management window.
  2. Click on "Device Manager" in the left pane, it will list all installed devices up.
  3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
  4. Click on one item to select, then right click and uninstall.
  5. Do the same for all.
  6. Restart the computer.
  7. At restart, windows will auto configure the appropriate drivers.
And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

Stop overclocking. USE the CPU,GPU and RAM at their default.

Information about the motherboard:
Code:
BaseBoardManufacturer = ASUSTeK Computer INC.
BaseBoardProduct = P5Q-E
BaseBoardVersion = Rev 1.xx
No recent BIOS updates.
My System SpecsSystem Spec
06 Apr 2013   #7
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 
Usb drivers

Click on the attachment
My System SpecsSystem Spec
06 Apr 2013   #8
KremmenDK

Windows 7 Ultimate x64
 
 

Thanks for the reply Arc and VistaKing.

I can't seem to find an newer driver, than the one i got (on creative's website). The soundcard is pretty old, but i suspected it could be my onboard sound card that caused the BSOD's, so that's why i installed the external Creative Audigy 2 soundcard (which i can't find newer drivers for). I found and installed Creative ALchemy, is this the one?

I have now updated my graphics card driver to 314.22 WHQL. Daemon tools and SPTD have been uninstalled.
My card is not that old, i bought it a couple of months ago.

I tested my card with OCCT, got no errors (i think). The logs are attached to this post.

I uninstalled some of the USB drivers, but then my mouse and keyboard didn't work, and i had to restart my computer manually. I have attached a screenshot of my USB/device manager.

I have disabled USB Selective Suspend.

The only things i have in my USB ports are my mouse + keyboard.

You say stop overclocking. I don't believe my computer is? Or can you see it is in the files?

I ran the installer VistaKing sent me, the AsusSetup.exe. I believe this is the right one?

I will now test the modifications, see if they have helped anything. So far thanks for your replies.
My System SpecsSystem Spec
06 Apr 2013   #9
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

The file I supplied is your chipset drivers which also control your USB ports on the motherboard .
My System SpecsSystem Spec
06 Apr 2013   #10
KremmenDK

Windows 7 Ultimate x64
 
 

Tried testing in Battlefield 3, it crashes to BSOD after 13 minutes of gameplay this time around. I have attached the new dump file.

I have no clue what is going on .
My System SpecsSystem Spec
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