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Windows 7: BSOD while playing D3, got that zipped folder from the SF diag tool.

07 Apr 2013   #1
silkmudah

Windows 7 ultimate 64 bit
 
 
BSOD while playing D3, got that zipped folder from the SF diag tool.

Well you see, I was playing Diablo 3 right? Never really had any problems before, played for hours. Mind you my GPU does get hot but I got a tool that tells me when its getting to hot and it didn't get over 75c, still hot i know, but i got a window fan pointing right in my case to keep it cool. Now I don't know why I got this crash but thats why im here posting right? I have the renamed folder for you. thank you for the help!


Edit: Also have 3 case fans in it, 2 120mm and 1 140mm exhaust


My System SpecsSystem Spec
.

07 Apr 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

silkmudah, the zip you uploaded does not contain any crash dump.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

On the next system crash, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. Post it following the Blue Screen of Death (BSOD) Posting Instructions.

BTW, it is an online game right? What have you done on 17/03? All the important third party drivers are showing the same date ..... though the event log goes back to a much old time.

For the online game, first uninstall AVG using AVG Remover. AVG is a huge net blocker. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Update the network driver ..... Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20) Driver from Drivers for Atheros AR8151 and Windows 7

Make it sure that the display driver is upto date ... WHQL 314.22. Apply the latest version of nVidia display driver.
You may download it directly, from our forum link Latest NVIDIA ForceWare Video Drivers Windows 7; or you may opt for the Option 2 of Drivers- Download NVIDIA Drivers for “Automatically find drivers for my NVIDIA products” (it requires java installed).



If it is an old build .... (event log starts from Date: 2010-11-20T22:58:31.093), dismantle the PC, clean the inside carefully .... specially the fan grills and air vents. When re-seating, dont forget to apply the thermal paste.

Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Check if the PSU supplying adequate power or not.
eXtreme Power Supply Calculator

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Let us know the results.
My System SpecsSystem Spec
07 Apr 2013   #3
silkmudah

Windows 7 ultimate 64 bit
 
 

Alright, so I got rid of AVG and got the Microsoft security Essentials and am doing a full scan right now. Once I'm finished with it I'm going to install the latest driver for my GPU and I already checked the ethernet port driver it was up to date. I will also run the malwarebytes one. I can't remove my CPU or anything right now because I don't have any thermal paste for it, but I will clean everything out the best I can with a can of duster or something. I will get back to you with the results.
My System SpecsSystem Spec
.


07 Apr 2013   #4
silkmudah

Windows 7 ultimate 64 bit
 
 
Update after running tests

Ok so MSE showed no threats, currently running the Malwarebytes one on full scan, updated all drivers that could be updated which was only the GPU one, ehternet port and bios were up to date already. I have 2 pictures from speccy, one while just doing reg stuff and the other while doing a Furmark test. But my GPU don't want to let it really finish. It gets to 80c pretty quick while under load.... so im kinda assuming that it may be the issue
My System SpecsSystem Spec
07 Apr 2013   #5
silkmudah

Windows 7 ultimate 64 bit
 
 
Edit adding files

This is the actual .dmp filed that came with my error today. I zipped it and such
My System SpecsSystem Spec
07 Apr 2013   #6
silkmudah

Windows 7 ultimate 64 bit
 
 

Quote   Quote: Originally Posted by Arc View Post
silkmudah, the zip you uploaded does not contain any crash dump.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

On the next system crash, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. Post it following the Blue Screen of Death (BSOD) Posting Instructions.

BTW, it is an online game right? What have you done on 17/03? All the important third party drivers are showing the same date ..... though the event log goes back to a much old time.

For the online game, first uninstall AVG using AVG Remover. AVG is a huge net blocker. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Update the network driver ..... Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20) Driver from Drivers for Atheros AR8151 and Windows 7

Make it sure that the display driver is upto date ... WHQL 314.22. Apply the latest version of nVidia display driver.
You may download it directly, from our forum link Latest NVIDIA ForceWare Video Drivers Windows 7; or you may opt for the Option 2 of Drivers- Download NVIDIA Drivers for “Automatically find drivers for my NVIDIA products” (it requires java installed).



If it is an old build .... (event log starts from Date: 2010-11-20T22:58:31.093), dismantle the PC, clean the inside carefully .... specially the fan grills and air vents. When re-seating, dont forget to apply the thermal paste.

Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Check if the PSU supplying adequate power or not.
eXtreme Power Supply Calculator

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Let us know the results.


I have some of the info you wanted just posted in this thread
My System SpecsSystem Spec
07 Apr 2013   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It is a stop 0x124. A hardware caused BSOD.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa800814e038, 0, 0}

Probably caused by : AuthenticAMD

Followup: MachineOwner
---------
As you pointed out that the PC is getting hot quickly under load, it might be the problem. Plan for that dismantle that I suggested earlier, including the thermal paste.

Also, get some additional Cooler.

How old the GPU is? If the GPU is old, it may behave as it is doing.

Let us know how it is working when all the suggestions are taken.
My System SpecsSystem Spec
08 Apr 2013   #8
silkmudah

Windows 7 ultimate 64 bit
 
 

Quote   Quote: Originally Posted by Arc View Post
It is a stop 0x124. A hardware caused BSOD.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa800814e038, 0, 0}

Probably caused by : AuthenticAMD

Followup: MachineOwner
---------
As you pointed out that the PC is getting hot quickly under load, it might be the problem. Plan for that dismantle that I suggested earlier, including the thermal paste.

Also, get some additional Cooler.

How old the GPU is? If the GPU is old, it may behave as it is doing.

Let us know how it is working when all the suggestions are taken.

Well I won't take apart the pc besides standard plug and play components until i can get thermal paste but my CPU don't get hot. The CPU as pictured was only at 30c under load while doing the furmark test and from some reading people say that 40c underload is decent temp, as for the GPU it is pretty old at least a year or more and its a EVGA GeForce GT 520... not the most powerful card or fan on it. if their is any program that can just stress test the cpu I will try that, but i don't want to push my vid card into a stress test and purposely BSOD it... My case is a mid sized ATX case with 3 fans in it already, and as i said i have the side open with a regular window fan pointing in it.
My System SpecsSystem Spec
08 Apr 2013   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Ok, do it when you think. Let us know the result when done
My System SpecsSystem Spec
Reply

 BSOD while playing D3, got that zipped folder from the SF diag tool.




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