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Windows 7: BSOD very random ntoskrnl.exe

07 Apr 2013   #1
Lorenzo Farina

Windows 7 64 bit Ultimate
 
 
BSOD very random ntoskrnl.exe

Hi to all

I have an error message BSOD from November.

It's very random and i don't know if it is an hardware or software (driver) problem.

In all cases is involved the file ntoskrnl.exe.

For now i send you the zip file as instructed.

S.O. Windows 7 64 bit Home Edition

Video Card GeForce 550 Ti Gtx.

Tell me if you want other information.

Thanks in advance

Lorenzo Farina


My System SpecsSystem Spec
.
08 Apr 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Kaspersky is contributing in your BSODs.
Code:
fffff880`0eb69aa8  fffff880`04d05ecdUnable to load image klif.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for klif.sys
*** ERROR: Module load completed but symbols could not be loaded for klif.sys
 klif+0x24ecd
Description here: Driver Reference Table - klif.sys

Uninstall Kaspersky using Kaspersky Removal Tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

The display driver is also failing there.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {1b, 2, 1, fffff80002cd8a3c}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+82748 )

Followup: MachineOwner
---------
And it is the latest version. Try to roll it back to an earlier version that worked good there.
Device Manager - Roll Back Driver

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :
  • Double click to open it.
  • Click this button only:
  • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
Free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
Let us know the results.
My System SpecsSystem Spec
08 Apr 2013   #3
Lorenzo Farina

Windows 7 64 bit Ultimate
 
 

Thanks

I uninstall Daemon Tool and i also uninstall sptd.

For video drivers the bsod it's happened with 3 different version. (Nvidia driver downloaded from theirs site).

Before november, when bsod it's begun, i have Kaspersky installed no i have the version 2013.

One week ago i have installed version 2012.

Can perhaps an hardware problem ?

For ram i have already change

Thanks Again

Lorenzo
My System SpecsSystem Spec
.

08 Apr 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

As you have noticed, I found three different contributors of the BSODs. When Kaspersky and SPTD is removed, it remains the display only.

As it is a branded desktop, and display is crashing, you first check the PSU. Is it supplying adequate power there or not.
eXtreme Power Supply Calculator

Also, is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Take the two hardware tests I suggested earlier, too.

Hope we will be able to find out the reason behind the display crashes.
My System SpecsSystem Spec
08 Apr 2013   #5
Lorenzo Farina

Windows 7 64 bit Ultimate
 
 

Also, i have reinstall all s.o. and software on 19 february and for one month
there were no errors bsod. On 25 mars happened again bsod.

When Gaming with Arma 2 Arma 3 and Skyrim with option high or medium high there are no problem.

Some times bsod happened on pc idle (not in standby or sleep).

Thanks

Lorenzo
My System SpecsSystem Spec
08 Apr 2013   #6
Lorenzo Farina

Windows 7 64 bit Ultimate
 
 

Speccy temp
My System SpecsSystem Spec
08 Apr 2013   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The CPU is hot, it is at a critical level of heat from which it may take an upward turn anytime.

Before suggesting anything, waiting for the other results.
My System SpecsSystem Spec
20 Apr 2013   #8
Lorenzo Farina

Windows 7 64 bit Ultimate
 
 

Hi Arc

i have last bsod on 12 april, after uninstall Kaspersky there aren't bsod.

Now seem it Kaspersky that caused bsod ( i think but i'am not sure).

Can you tell me something more precise about bsod ?

Kaspersky it's conflict with some software that i have installed ?

Thaks for your help.

Lorenzo
My System SpecsSystem Spec
20 Apr 2013   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

That is why I suggested you to uninstall Kaspersky. Yes, it is Kaspersky that was causing the BSODs there.

No, Kaspersky was not conflicting with any other installed software or program; it was conflicting with the system. In some countable instances it happens. As a third party security program, its intention is to secure you. For that purpose, it will block things which are not safe to it. But things that are not safe to it are not necessarily unsafe, specially the OS elements like Ntfs.sys, fltmgr.sys, fileinfo.sys and tcpip.sys. If those are blocked, your HDD usage will be blocked all of a sudden ... your network access will be blocked all of a sudden. So it will result in a BSOD.

Kaspersky's intention was good, but it failed to discriminate between malicious and non malicious things properly .... blocked system resources unnecessarily, caused BSODs.

Hope it is clear now?
My System SpecsSystem Spec
20 Apr 2013   #10
Lorenzo Farina

Windows 7 64 bit Ultimate
 
 

You have been very kind !

Perhaps Norton Internet Security it's good ?

Thanks again for your help
My System SpecsSystem Spec
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 BSOD very random ntoskrnl.exe




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