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Windows 7: Different BSODS occuring, latest include usbport.sys

08 Apr 2013   #1
Thomaszee

Windows 7 Home premium 64bit
 
 
Different BSODS occuring, latest include usbport.sys

Hey there,

I know I've been on here before and had BSOD problems before, but these were resolved for a long long time .
Unfortunatly I've been getting bsods again, as of the start of 2013.
I hope you guys will be able to help me out.
I'll attach the dump files.

Thanks in advance,
Thomas


My System SpecsSystem Spec
.
08 Apr 2013   #2
x BlueRobot

 

Informational Purposes:

Code:
BugCheck 3B, {c0000096, fffff800030e0f57, fffff88002a575e0, 0}

Probably caused by : ntkrnlmp.exe ( nt!SwapContext_PatchXSave+a7 )
Code:
Usual causes:  System service, Device driver, graphics driver, memory
Code:
3: kd> !error c0000096
Error code: (NTSTATUS) 0xc0000096 (3221225622) - {EXCEPTION}  Privileged instruction.
A Kernel mode instruction which is used to access I/O devices, I believe the error occurred as a result of a User mode application accessing this instruction.

Steps:

Update:

Code:
3: kd> lmvm nvlddmkm
start             end                 module name
fffff880`048f8000 fffff880`053a3000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Fri Mar 15 01:37:00 2013 (51427B3C)
    CheckSum:         00A8D47C
    ImageSize:        00AAB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Quote:
Version: 314.22
Release Date for Desktops and Notebooks : March 25th 2013
In Device Manager: 9.18.13.1422
  1. Download Driver
  2. Start Type: Device Manager
  3. Expand Display Adapters
  4. Right-Click Driver Name, Uninstall
  5. Reboot
  6. Run Driver Sweeper
  7. Reboot
  8. Install Downloaded Driver
Driver Sweeper will scan for any left over files from the old driver, old driver files can cause conflicts with new driver installations. Create a System Restore point beforehand, in case any problems or issues arise.

Driver Sweeper:
Tip   Tip
Upload msinfo32 file

Start > Type: msinfo32 > File, Save
My System SpecsSystem Spec
08 Apr 2013   #3
Thomaszee

Windows 7 Home premium 64bit
 
 

Hello there BlueRobot,

Thanks alot for responding to my post.
I've followed all the steps in your post and I will attach the msinfo32 file .
My System SpecsSystem Spec
.

08 Apr 2013   #4
x BlueRobot

 

I assume you upgraded to Windows 7 with a retail key or a System Builder key?

For confirmation, please post the following report:Update BIOS:

Code:
American Megatrends Inc. R01-B3, 31-10-2008
Thanks for following the other steps.
My System SpecsSystem Spec
08 Apr 2013   #5
Thomaszee

Windows 7 Home premium 64bit
 
 

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-8YF92-R9DFW-8KMJJ
Windows Product Key Hash: UZmsh26ydjp6CJ84fKJ2iecFEH8=
Windows Product ID: 00359-OEM-8703235-68435
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {0453550D-F527-4637-B163-1B237A1B454B}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Thomas\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0453550D-F527-4637-B163-1B237A1B454B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8KMJJ</PKey><PID>00359-OEM-8703235-68435</PID><PIDType>3</PIDType><SID>S-1-5-21-2083291389-2701414984-1538673790</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire M1200/3200/5200       </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>R01-B3</Version><SMBIOSVersion major="2" minor="5"/><Date>20081031000000.000000+000</Date></BIOS><HWID>FBC73307018400F2</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Versie van Software Licensing-service: 6.1.7601.17514

Naam: Windows(R) 7, HomePremium edition
Beschrijving: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activerings-id: 586bc076-c93d-429a-afe5-a69fbc644e88
Toepassings-id55c92734-d682-4d71-983e-d6ec3f16059f
Uitgebreide PID: 00359-00174-032-368435-02-1043-7600.0000-2042012
Installatie-id020635462096300474214654008825712293155794134384175626
URL van processorcertificaat: http://go.microsoft.com/fwlink/?LinkID=88338
URL van computercertificaat: http://go.microsoft.com/fwlink/?LinkID=88339
URL van gebruikte licentie: http://go.microsoft.com/fwlink/?LinkID=88341
URL van productcodecertificaat: http://go.microsoft.com/fwlink/?LinkID=88340
Gedeeltelijke productcode: 8KMJJ
Licentiestatus: licentie
Resterend aantal nieuwe Windows-activeringen: 4
Vertrouwde tijd: 8-4-2013 22:43:01

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:18:2013 18:17
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OAAAAAMABAABAAEAAQABAAAAAgABAAEAonYIlk40HLnejVTy6LMQM9LBpnF4sN6Itje2yXjHQho=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ACRSYS		A c e r 
  FACP			ACRSYS		A c e r 
  HPET			ACRSYS		OEMHPET 
  MCFG			ACRSYS		OEMMCFG 
  SLIC			ACRSYS		ACRPRDCT
  OEMB			ACRSYS		A c e r 
  ASF!			AMD   		SB600ASF
  AWMI			ACRSYS		A c e r 
  SSDT			A M I 		POWERNOW
I ran the diagnostic tool, here are the results
My System SpecsSystem Spec
08 Apr 2013   #6
x BlueRobot

 

It's good, your using a OEM System Builder key

Have you looked for any BIOS updates? If you are unable to find any on the Support page from Acer, then you will have the latest BIOS update.

Have you had any other problems?
My System SpecsSystem Spec
08 Apr 2013   #7
Thomaszee

Windows 7 Home premium 64bit
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
It's good, your using a OEM System Builder key

Have you looked for any BIOS updates? If you are unable to find any on the Support page from Acer, then you will have the latest BIOS update.

Have you had any other problems?
I've tried searching for BIOS updates before, but I failed on updating it.
I'm quite scared that something will happen while updating/flashing the BIOS because I have 0 experience with it.
My System SpecsSystem Spec
08 Apr 2013   #8
x BlueRobot

 

Leave the BIOS update then, it was more of a optional suggestion, leave this thread open for about a week and then mark this thread as solved if you have no other problems.
My System SpecsSystem Spec
09 Apr 2013   #9
Thomaszee

Windows 7 Home premium 64bit
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
Leave the BIOS update then, it was more of a optional suggestion, leave this thread open for about a week and then mark this thread as solved if you have no other problems.
Unfortunatly, 10 minutes after starting up my computer, I got a BSOD.
For some reason it did not leave a dumpfile behind.
My System SpecsSystem Spec
09 Apr 2013   #10
x BlueRobot

 

Check this directory/folder:

Code:
C:\Windows\Minidump
You change the partition letter to any letter where you installed Windows.

Are you using any file cleanup programs such as CCleaner or Disk Cleanup which have been scheduled? I've seen dump files be deleted because of these programs.
My System SpecsSystem Spec
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 Different BSODS occuring, latest include usbport.sys




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