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Windows 7: BSOD playing some FLASH games


08 Apr 2013   #1

Windows 7 x64 Ult
 
 
BSOD playing some FLASH games

When children play Adobe flash games (not all, only some) the computer falls in BSOD. Any other games (including hard 3D games and 3D-tests) and apps work well (of course, there were some errors but withous BSOD). I suggest some driver is responsible for BSOD, but what driver?
Thanks for your attention to my problem.

My System SpecsSystem Spec
.

08 Apr 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

Hello vicontfreetime and welcome to Seven Forums.

According to your most recent dump file, your computer seems to have a problem with mouclass.sys, a Windows mouse driver file. It might have gotten damaged or corrupt. Or perhaps your Adobe Flash got damaged or corrupt.

What is the mouclass.sys file?

Couple of things you can try. If you have another mouse, see if that works (easiest steps first .) If that fixes things, great. If not, I'd uninstall the Flash using the official Adobe uninstaller. Don't forget to delete all Flash files and folders (Steps 3.3a-d.)

Uninstall Flash Player | Windows

After uninstalling Flash I'd next run a full scan with your updated anti-malware suite just to rule out a malware issue. Then I'd see if a system file checker scan from an elevated command prompt (option two) can repair the mouse driver. If the SFC finds problems, run the scan 3 times and immediately reboot the computer after each scan.

SFC /SCANNOW Command - System File Checker

Finally, you can reinstall the latest version of Adobe Flash. Don't forget to uncheck any added toolbars, browsers, etc that Adobe may want to install.

Adobe - Install Adobe Flash Player

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {330030, 2, 1, fffff8000367f743}

Probably caused by : mouclass.sys ( mouclass!MouseClassServiceCallback+47e )

Followup: MachineOwner
---------
Loaded symbol image file: mouclass.sys
    Mapped memory image file: c:\symcache\mouclass.sys\4A5BC116f000\mouclass.sys
    Image path: \SystemRoot\system32\DRIVERS\mouclass.sys
    Image name: mouclass.sys
    Timestamp:        Mon Jul 13 18:19:50 2009 (4A5BC116)
    CheckSum:         0000E5DE
    ImageSize:        0000F000
    File version:     6.1.7600.16385
    Product version:  6.1.7600.16385
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.7 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     mouclass.sys
    OriginalFilename: mouclass.sys
    ProductVersion:   6.1.7600.16385
    FileVersion:      6.1.7600.16385 (win7_rtm.090713-1255)
    FileDescription:  Mouse Class Driver
    LegalCopyright:   © Microsoft Corporation. All rights reserved.
My System SpecsSystem Spec
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 BSOD playing some FLASH games




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