BSOD playing some FLASH games


  1. Posts : 1
    Windows 7 x64 Ult
       #1

    BSOD playing some FLASH games


    When children play Adobe flash games (not all, only some) the computer falls in BSOD. Any other games (including hard 3D games and 3D-tests) and apps work well (of course, there were some errors but withous BSOD). I suggest some driver is responsible for BSOD, but what driver?
    Thanks for your attention to my problem.
      My Computer


  2. Posts : 10,994
    Win 7 Pro 64-bit
       #2

    Hello vicontfreetime and welcome to Seven Forums.

    According to your most recent dump file, your computer seems to have a problem with mouclass.sys, a Windows mouse driver file. It might have gotten damaged or corrupt. Or perhaps your Adobe Flash got damaged or corrupt.

    What is the mouclass.sys file?

    Couple of things you can try. If you have another mouse, see if that works (easiest steps first :).) If that fixes things, great. If not, I'd uninstall the Flash using the official Adobe uninstaller. Don't forget to delete all Flash files and folders (Steps 3.3a-d.)

    Uninstall Flash Player | Windows

    After uninstalling Flash I'd next run a full scan with your updated anti-malware suite just to rule out a malware issue. Then I'd see if a system file checker scan from an elevated command prompt (option two) can repair the mouse driver. If the SFC finds problems, run the scan 3 times and immediately reboot the computer after each scan.

    SFC /SCANNOW Command - System File Checker

    Finally, you can reinstall the latest version of Adobe Flash. Don't forget to uncheck any added toolbars, browsers, etc that Adobe may want to install.

    Adobe - Install Adobe Flash Player

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck A, {330030, 2, 1, fffff8000367f743}
    
    Probably caused by : mouclass.sys ( mouclass!MouseClassServiceCallback+47e )
    
    Followup: MachineOwner
    ---------
    Loaded symbol image file: mouclass.sys
        Mapped memory image file: c:\symcache\mouclass.sys\4A5BC116f000\mouclass.sys
        Image path: \SystemRoot\system32\DRIVERS\mouclass.sys
        Image name: mouclass.sys
        Timestamp:        Mon Jul 13 18:19:50 2009 (4A5BC116)
        CheckSum:         0000E5DE
        ImageSize:        0000F000
        File version:     6.1.7600.16385
        Product version:  6.1.7600.16385
        File flags:       0 (Mask 3F)
        File OS:          40004 NT Win32
        File type:        3.7 Driver
        File date:        00000000.00000000
        Translations:     0409.04b0
        CompanyName:      Microsoft Corporation
        ProductName:      Microsoft® Windows® Operating System
        InternalName:     mouclass.sys
        OriginalFilename: mouclass.sys
        ProductVersion:   6.1.7600.16385
        FileVersion:      6.1.7600.16385 (win7_rtm.090713-1255)
        FileDescription:  Mouse Class Driver
        LegalCopyright:   © Microsoft Corporation. All rights reserved.
      My Computer


 

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