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Windows 7: ntoskrnl.exe BSOD

09 Apr 2013   #1
t41310

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
ntoskrnl.exe BSOD

I have beenn having several BSOD's a daY. It happens when my computer is idiling. I ran chkdsk and did a memory test for about an hour with no problems. I have attached the dump file. I would be grateful if you could
look at it. For the record this is a computer I built about a year ago.


My System SpecsSystem Spec
.
09 Apr 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello t41310.

The crash is caused by Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC driver.
Code:
Irp is active with 3 stacks 2 is current (= 0xfffffa8008e52128)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa800834d050 00000000 fffff800032da200-fffffa8008518120 Success Error Cancel pending
          Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
 \Driver\RTL8167    nt!PopSystemIrpCompletion
            Args: 00012200 00000000 00000002 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8008518120    

            Args: 00000000 00000000 00000000 00000000
And the driver is old.
Code:
fffff880`0446a000 fffff880`044d4000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Wed Jan 26 19:04:03 2011 (4D4022CB)
    CheckSum:         0006AFBB
    ImageSize:        0006A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from Realtek

There are reasons to suspect a malware.
Code:
fffff800`00b9c4f8  fffff880`00dc2830 ataport!IdePortTickHandler
fffff800`00b9c510  fffff880`00dc2830 ataport!IdePortTickHandler
Scan the system for possible virus infection.
On a serious note, hibernate or sleep is not needed for a desktop PCat all, as it runs on the external source of power and not on the battery. Dont worry to disable hibernate and sleep.
Hibernate - Enable or Disable

Free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
If possible, Plan to update the BIOS. Here's your current one .... what they calls Initial BIOS.
Code:
BiosVersion = 4.6.4
BiosReleaseDate = 09/07/2011
Take the update from BIOSTAR, dated 2012-09-17.


Let us know the results.
My System SpecsSystem Spec
11 Apr 2013   #3
t41310

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thank you for yourkind assistance. I downloaded an uodated Realtek driver from Biostar and ran Anti-rootkit utility TDSSKiller
and I have had no BSODs in 36 hours. I did not replace the BIOS as Biostar discourages that on their website. If the BSODs occur again I will do so at that time.
Thanks again and God Bless
My System SpecsSystem Spec
.

11 Apr 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Very good to know the situation

For any further issue, let us know.
My System SpecsSystem Spec
Reply

 ntoskrnl.exe BSOD




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