BSOD during Windows Backup


  1. AntonWebern
    Posts : 5
    Windows 7 Professional 64-bit
       New #1

    BSOD during Windows Backup


    I'm getting consistent BSOD when backing up via Windows Backup. Dell Precision T-3400 running Windows 7 Professional 64-bit. Possible culprit, a relatively new Crucial M4 256 GB Hard Drive. Another possible culprit, pagefile.sys settings. I do not know how to read or interpret BSOD dumps. Can anyone read this and point me in a direction?

    I already ran a chkdsk and got this (looks clean to me)
    _______________________________

    Checking file system on C:
    The type of the file system is NTFS.

    A disk check has been scheduled.
    Windows will now check the disk.

    CHKDSK is verifying files (stage 1 of 5)...
    Cleaning up instance tags for file 0xe85f.
    188416 file records processed. File verification completed.
    381 large file records processed. 0 bad file records processed. 2 EA records processed. 92 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
    251090 index entries processed. Index verification completed.
    0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)...
    188416 file SDs/SIDs processed. Cleaning up 424 unused index entries from index $SII of file 0x9.
    Cleaning up 424 unused index entries from index $SDH of file 0x9.
    Cleaning up 424 unused security descriptors.
    Security descriptor verification completed.
    31338 data files processed. CHKDSK is verifying Usn Journal...
    37329504 USN bytes processed. Usn Journal verification completed.
    CHKDSK is verifying file data (stage 4 of 5)...
    188400 files processed. File data verification completed.
    CHKDSK is verifying free space (stage 5 of 5)...
    27384422 free clusters processed. Free space verification is complete.
    CHKDSK discovered free space marked as allocated in the
    master file table (MFT) bitmap.
    CHKDSK discovered free space marked as allocated in the volume bitmap.
    Windows has made corrections to the file system.

    249953279 KB total disk space.
    140038632 KB in 129457 files.
    77724 KB in 31339 indexes.
    0 KB in bad sectors.
    299231 KB in use by the system.
    65536 KB occupied by the log file.
    109537692 KB available on disk.

    4096 bytes in each allocation unit.
    62488319 total allocation units on disk.
    27384423 allocation units available on disk.

    Internal Info:
    00 e0 02 00 27 74 02 00 cd 71 04 00 00 00 00 00 ....'t...q......
    6b 05 00 00 5c 00 00 00 00 00 00 00 00 00 00 00 k...\...........
    00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

    Windows has finished checking your disk.
    Please wait while your computer restarts.
      My Computer
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  3. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #2

    upload your MSINFO32.nfo file.

    1. Click on the start button
    2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
    3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
    4. Give the time for processing, it will save a .nfo file on your desktop.
    5. Zip it, and upload it following the instruction.

    Download and install CCleaner. Then run it.
    Go to "Tools" .... by default it will open the "uninstall" tab.
    Click on save as text file. Save it on your desktop.
    Upload the text file for us.
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  4. AntonWebern
    Posts : 5
    Windows 7 Professional 64-bit
    Thread Starter
       New #3

    Here is the msinfo32 data.
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  6. AntonWebern
    Posts : 5
    Windows 7 Professional 64-bit
    Thread Starter
       New #4

    Here is the installs list.
      My Computer
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  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #5

    I asked for those, as your BSODs are stop 0xF4, and the dumps are silent about the probable causes. Those are HDD access error. Sometimes caused by the HDD's itself and sometimes by some external forces like HDD monitoring Software/drivers.

    Mostly, as those are causing during backup, it should be some program monitoring the HDDs, and causing conflicts. Apparently I am finding one right now ....
    Code:
    Start Menu\Programs\Paragon Partition Manager™ 10.0 Personal
    Noticed the same program causing the same problem even earlier, a few times. I would suggest you to uninstall this program, at least as a test. For backing up, here we mainly follow two methods:


    Choose one that you like out of these.

    Also, you have a lot of items stored in Startup. They are not needed to be auto started with windows, but they often cause problems. Free up the startup.

    1. Click on the Start button
    2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
    3. Select the “Startup” tab.
    4. Deselect all items other than the antivirus.
    5. Apply > OK
    6. Accept then restart.

    On another note, the BIOS is very old.
    Code:
    BIOS Version/Date    Dell Inc. A09, 6/4/2009
    If you have any idea about it, you might try to update it.

    Let us know the results.
      My Computer
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  8. AntonWebern
    Posts : 5
    Windows 7 Professional 64-bit
    Thread Starter
       New #6

    Arc, thank you very much. I will work on your suggestions and report back.
      My Computer
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  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #7

    Also take the Dell Hard Drive Diagnostics, both the Quick and Extended.

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  11. AntonWebern
    Posts : 5
    Windows 7 Professional 64-bit
    Thread Starter
       New #8

    I survived a Windows Backup, which means I think your suggestions appear to have solved the problem.

    Unfortunately I can't tell you what the silver bullet was because I followed several of your suggestions at the same time to minimize the number of restarts.

    * I uninstalled Paragon Partition Manager
    * Reduced the number of Startup items
    * Updated to the most recent Bios

    I suspect Paragon was the culprit because that was installed at the same time as the new SSD as part of my data migration, and it just makes sense that Paragon would have been the culprit.
      My Computer
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  12. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #9

    Yes, mate. Paragon was the main culprit .... the other things are just maintenance factors (you may say, a trick to increase the length of the post , but necessary)

    Nice to know that you can back it up freely now :)
    For any further issue, let us know.
      My Computer
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