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Windows 7: BSOD during Windows Backup


09 Apr 2013   #1

Windows 7 Professional 64-bit
 
 
BSOD during Windows Backup

I'm getting consistent BSOD when backing up via Windows Backup. Dell Precision T-3400 running Windows 7 Professional 64-bit. Possible culprit, a relatively new Crucial M4 256 GB Hard Drive. Another possible culprit, pagefile.sys settings. I do not know how to read or interpret BSOD dumps. Can anyone read this and point me in a direction?

I already ran a chkdsk and got this (looks clean to me)
_______________________________

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
Cleaning up instance tags for file 0xe85f.
188416 file records processed. File verification completed.
381 large file records processed. 0 bad file records processed. 2 EA records processed. 92 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
251090 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)...
188416 file SDs/SIDs processed. Cleaning up 424 unused index entries from index $SII of file 0x9.
Cleaning up 424 unused index entries from index $SDH of file 0x9.
Cleaning up 424 unused security descriptors.
Security descriptor verification completed.
31338 data files processed. CHKDSK is verifying Usn Journal...
37329504 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
188400 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
27384422 free clusters processed. Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

249953279 KB total disk space.
140038632 KB in 129457 files.
77724 KB in 31339 indexes.
0 KB in bad sectors.
299231 KB in use by the system.
65536 KB occupied by the log file.
109537692 KB available on disk.

4096 bytes in each allocation unit.
62488319 total allocation units on disk.
27384423 allocation units available on disk.

Internal Info:
00 e0 02 00 27 74 02 00 cd 71 04 00 00 00 00 00 ....'t...q......
6b 05 00 00 5c 00 00 00 00 00 00 00 00 00 00 00 k...\...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.


My System SpecsSystem Spec
.

09 Apr 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
Download and install CCleaner. Then run it.
Go to "Tools" .... by default it will open the "uninstall" tab.
Click on save as text file. Save it on your desktop.
Upload the text file for us.
My System SpecsSystem Spec
09 Apr 2013   #3

Windows 7 Professional 64-bit
 
 

Here is the msinfo32 data.
My System SpecsSystem Spec
.


09 Apr 2013   #4

Windows 7 Professional 64-bit
 
 

Here is the installs list.
My System SpecsSystem Spec
09 Apr 2013   #5
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

I asked for those, as your BSODs are stop 0xF4, and the dumps are silent about the probable causes. Those are HDD access error. Sometimes caused by the HDD's itself and sometimes by some external forces like HDD monitoring Software/drivers.

Mostly, as those are causing during backup, it should be some program monitoring the HDDs, and causing conflicts. Apparently I am finding one right now ....
Code:
Start Menu\Programs\Paragon Partition Manager™ 10.0 Personal
Noticed the same program causing the same problem even earlier, a few times. I would suggest you to uninstall this program, at least as a test. For backing up, here we mainly follow two methods:
Choose one that you like out of these.

Also, you have a lot of items stored in Startup. They are not needed to be auto started with windows, but they often cause problems. Free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
On another note, the BIOS is very old.
Code:
BIOS Version/Date    Dell Inc. A09, 6/4/2009
If you have any idea about it, you might try to update it.

Let us know the results.
My System SpecsSystem Spec
09 Apr 2013   #6

Windows 7 Professional 64-bit
 
 

Arc, thank you very much. I will work on your suggestions and report back.
My System SpecsSystem Spec
09 Apr 2013   #7
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Also take the Dell Hard Drive Diagnostics, both the Quick and Extended.
My System SpecsSystem Spec
10 Apr 2013   #8

Windows 7 Professional 64-bit
 
 

I survived a Windows Backup, which means I think your suggestions appear to have solved the problem.

Unfortunately I can't tell you what the silver bullet was because I followed several of your suggestions at the same time to minimize the number of restarts.

* I uninstalled Paragon Partition Manager
* Reduced the number of Startup items
* Updated to the most recent Bios

I suspect Paragon was the culprit because that was installed at the same time as the new SSD as part of my data migration, and it just makes sense that Paragon would have been the culprit.
My System SpecsSystem Spec
10 Apr 2013   #9
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Yes, mate. Paragon was the main culprit .... the other things are just maintenance factors (you may say, a trick to increase the length of the post , but necessary)

Nice to know that you can back it up freely now
For any further issue, let us know.
My System SpecsSystem Spec
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 BSOD during Windows Backup




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