Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Random BSOD, error 0x00000124

09 Apr 2013   #1
qx777

Windows 7 Home Premium 64bit
 
 
Random BSOD, error 0x00000124

Hello

Since 25-01-2013 I have received around 40 BSOD. I know it is most likely a hardware error because of the stop code but I have no idea as to which component it is so I was wondering whether any of you people could tell that out from the dump files. If it is not possible to see which component it is from the dump file how should I go about troubleshooting the problem?


My System SpecsSystem Spec
.
09 Apr 2013   #2
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000004, PCI Express Error
Arg2: fffffa80060a88d8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------
So from looking at the dump file we can see it is either the PCI slot or the card in the slot that is causing the failure, the best way to test is to switch out what ever card is in the slot with another one and see if you still get a BSOD.

For more information see this thread:

Stop 0x124 - what it means and what to try
My System SpecsSystem Spec
09 Apr 2013   #3
qx777

Windows 7 Home Premium 64bit
 
 

The only component I have in my pci slots is my graphic card and I find it a bit odd if that is what is causing it since when I stress tested it with furmark where it got up to 76 degrees Celsius without any problems and normally runs at around 60-65 degrees Celsius after a long gaming session. Is it possible the error might be caused by something else or was I just lucky during the stress test?
My System SpecsSystem Spec
.

09 Apr 2013   #4
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

It may not be the card that is the problem it could be the actual PCI slot its self. Also I noticed on some of the crashes it blamed McAfee:

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {4, fffffa80060a88d8, 0, 0}

*** WARNING: Unable to verify timestamp for mfeapfk.sys
*** ERROR: Module load completed but symbols could not be loaded for mfeapfk.sys
Probably caused by : GenuineIntel

Followup: MachineOwner
---------
Driver Reference Table - mfeapfk.sys

Pleas for testing purposes uninstall it using the McAfee Removal Tool and replace it with a combination of Microsoft Security Essentials and Malwarebytes Anti-malware. Tip: when installing Malwarebytes be sure to uncheck the box asking you to start a free trial.

Your processor driver:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {4, fffffa80060a98d8, 0, 0}

*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by : GenuineIntel

Followup: MachineOwner
---------
Driver Reference Table - intelppm.sys

This can be updated here: https://downloadcenter.intel.com/Default.aspx

Also your BIOS is very old:

Code:
BIOS Release Date             04/09/2010
Look on the motherboard manufacturers site for updates.

Also try running a video memory stress test: |MG| Video Memory Stress Test 1.7.116 Download

You may also want to run a stress test on the CPU using Prime95:

Free Software - GIMPS

Quote:
Prime95 Setup:
- extract the contents of the zip file to a location of your choice
- double click on the executable file
- select "Just stress testing"
- select the "Blend" test. If you've already run MemTest overnight you may want to run the "Small FFTs" test instead.
- "Number of torture test threads to run" should equal the number of CPU's times 2 (if you're using hyperthreading).
The easiest way to figure this out is to go to Task Manager...Performance tab - and see the number of boxes under CPU Usage History
Then run the test for 6 to 24 hours - or until you get errors (whichever comes first).
The Test selection box and the stress.txt file describes what components that the program stresses.
My System SpecsSystem Spec
10 Apr 2013   #5
qx777

Windows 7 Home Premium 64bit
 
 

I will try to get it done in the weekend and post back if the problem persist or the test shows something interesting
My System SpecsSystem Spec
10 Apr 2013   #6
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

I look forward to your results.
My System SpecsSystem Spec
15 Apr 2013   #7
qx777

Windows 7 Home Premium 64bit
 
 

I am sorry for not keeping you posted but I did not have time to run the test this weekend as planned. The only thing I had time to do was move my graphic card over in another pci slot, which so far seems to have solved the problem. If I do not encounter another error within a week, I will assume the error was the pci slot and mark this topic as fixed.
My System SpecsSystem Spec
15 Apr 2013   #8
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Glad to hear that things seem to have cleared up, please do keep us posted if there is further development in the problem.
My System SpecsSystem Spec
24 Apr 2013   #9
qx777

Windows 7 Home Premium 64bit
 
 

It has now been a bit more than a week since I moved my graphic card to another pci slot and I have not encountered any BSOD so far so I am just going to say thanks a lot for taking your time to help me out with this problem and I will mark the topic as solved.
My System SpecsSystem Spec
24 Apr 2013   #10
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Glad to hear that you are all sorted.
My System SpecsSystem Spec
Reply

 Random BSOD, error 0x00000124




Thread Tools





Similar help and support threads
Thread Forum
BSOD at random times, error 0x00000124
hi, i have not changed any hardware recently however i am reciving the 0x00000124 error code. i have reinstalled windows, run system recovers, reinstalled drivers, updates and rolled back my BIOS, swapped my graphics card, kept an eye on the temperature of CPU and GPU, the system is in no way...
BSOD Help and Support
Random BSOD, error 0x00000124
Hi, I have been facing issues with BSOD for about a week now, and they seem to keep on occuring. The screen comes up randomly, but happens more often when i switch on the computer, from sleep/hibernate mode or start it after having shut it down. I have done some due dilligence on my end, and it...
BSOD Help and Support
BSOD @ Random Times error 0x00000124
Ever since I installed my new PSU and GPU into my system, I get blue screens by random it seems. Once was when I was watching a Youtube video, the other was me playing a game. I've included the dmps in the Zip file. Please look at the later ones, for example, the one from Sept. 21, or today in...
BSOD Help and Support
Random Freezing and BSOD, error 0x00000124
Hi guys, Facing random freezing at least 1 per day. The freezing often occur when surfing with firefox browser at random period of time (5~10 mins) where everything pause and no BSOD screen. I suspect the video card driver so I download the latest nvidia driver. Obviously the update did not help...
BSOD Help and Support
Random BSoD, Error 0x00000124
I have been reading this forum for the past few days and you have been very helpful, so I am hoping you guys may be able to help me. I recently installed a Corsair Force 3 into my custom built PC and ever since it has been a slew of BSoDs, the most common as you can see from the attachment is the...
BSOD Help and Support
Random BSOD, error 0x00000124
BSOD while doing remote connect to two office computers, browsing internet and watching King Crimson video. I have done the same thing many times without a problem. It didn't seem like it was overheating - or working hard. I am running Windows 7 Pro 64 bit, which I reinstalled fresh a few months...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 04:13.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App