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Windows 7: BSOD Plannetside 2 (steam) black screen> reboot> BSOD crash report


09 Apr 2013   #1

win 7 64bit
 
 
BSOD Plannetside 2 (steam) black screen> reboot> BSOD crash report

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8010C69010
BCP2: FFFFF880069CD6AC
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\040913-9204-01.dmp
C:\Users\Phantom\AppData\Local\Temp\WER-21060-0.sysdata.xml

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changed bios settings from RAID to IDE didnt seem to help this has occurred multiple times during playing planet side 2 the game runs fine then suddenly crashes im pretty sure i have the latest drivers and everything is up to date can someone clever help me please

My System SpecsSystem Spec
.

10 Apr 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

A stop 0x116 is a display/graphics related issue. Many a factors or components may cause such a BSOD.

First of all, it is the display driver. From your BSOD dumps, I have noticed that it crashed the same irrespective of the driver version over time. So overlooking this part right now. Will concentrate it on later again, if needed.

Next thing is overclocking, which sometimes lead display to crash. And, you are slightly overclocked.
Code:
CPUID:        "Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3411
As the system is crashing, you should stop overclocking. Set all the hardware elements like CPU, GPU and RAM to default; and reset the BIOS to default too.
How To Clear CMOS (Reset BIOS)

Heat is another factor. Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Also, dust accumulation causes heat, and dust accumulation depends on the age of the system. How old the system is? If possible, dismantle it and clean the inside carefully .... specially the air vents and fan grills, so that it can blow the hot air out easily.
Dont forget to apply thermal paste to the CPU when re-seating the system.

Insufficient power supply is also a great cause of display crash. Check if the CPU is supplying adequate power there or not.
eXtreme Power Supply Calculator

It GPU itself may not perform upto the mark. Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Let us know the results.
_______________________________________________
BSOD ANALYSIS:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800f27a010, fffff88006bc36ac, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+9336ac )

Followup: MachineOwner
---------

7: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800f27a010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88006bc36ac, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+9336ac
fffff880`06bc36ac 4055            push    rbp

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`02f8ea48 fffff880`0568e000 : 00000000`00000116 fffffa80`0f27a010 fffff880`06bc36ac ffffffff`c000009a : nt!KeBugCheckEx
fffff880`02f8ea50 fffff880`05661867 : fffff880`06bc36ac fffffa80`0b386000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`02f8ea90 fffff880`0568de0f : fffffa80`ffffd84d 00000000`00000000 fffffa80`0f27a010 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`02f8eb40 fffff880`0575cec1 : fffffa80`0b395d50 00000000`00000080 00000000`00000000 fffffa80`0b37a410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`02f8ebc0 fffff800`0337234a : 00000000`01a8ca70 fffffa80`0b3a1060 fffffa80`09d3eb30 fffffa80`0b3a1060 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`02f8ec00 fffff800`030c2946 : fffff800`0324de80 fffffa80`0b3a1060 fffff800`0325bcc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`02f8ec40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+9336ac
fffff880`06bc36ac 4055            push    rbp

SYMBOL_NAME:  nvlddmkm+9336ac

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  51427b3c

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

7: kd> lmvm nvlddmkm
start             end                 module name
fffff880`06290000 fffff880`06d3b000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Fri Mar 15 07:07:00 2013 (51427B3C)
    CheckSum:         00A8D47C
    ImageSize:        00AAB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
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 BSOD Plannetside 2 (steam) black screen> reboot> BSOD crash report




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