Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Counter-Strike:GO Black Screen Crash

09 Apr 2013   #1
EzRemake

Windows 7 64
 
 
Counter-Strike:GO Black Screen Crash

I keep randomly getting black screen crashes on CS:GO, where the sounds loops and I have no access to the task manager, so must do a hard restart. It seems to happen after I have been playing for awhile, however it is not an overheating issue, as I have been monitoring all heat, and am no where near the upper thresholds.

I set my computer up to create dump files, however windows doesn't seem to be doing this. Luckily though, steam has its own dump logs, which I have included in my zip

I have tried:
--------------
-Multicore Rending disabled
-Windows update
-Updating graphics driver to newest (GeForce GTX580)
-Lowering shadow quality to lowest
-Playing in windowed mode
-Confirmed that nothing is overheating


My System SpecsSystem Spec
10 Apr 2013   #2
EzRemake

Windows 7 64
 
 

I tried reading the dump files but I'm not really sure how to extract the proper information from them. Any help would be greatly appreciated!
My System SpecsSystem Spec
10 Apr 2013   #3
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

OK had a look at the dump file, and though its not like any dump file I have ever seen it did point me in the proper direction, first thing I did was have a look at the call stack and this popped up in it:

Code:
0:000> kb
ChildEBP RetAddr  Args to Child              
002ed40c 778715e9 00000002 002ed45c 00000001 ntdll!NtWaitForMultipleObjects+0x15
002ed4a8 75a21a2c 002ed45c 002ed4d0 00000000 KERNELBASE!WaitForMultipleObjectsEx+0x100
002ed4f0 75a24220 00000002 fffde000 00000000 kernel32!WaitForMultipleObjectsExImplementation+0xe0
*** WARNING: Unable to verify timestamp for crashhandler.dll
*** ERROR: Module load completed but symbols could not be loaded for crashhandler.dll
002ed50c 6660478b 00000002 002ed528 00000000 kernel32!WaitForMultipleObjects+0x18
WARNING: Stack unwind information not available. Following frames may be wrong.
00000000 00000000 00000000 00000000 00000000 crashhandler+0x2478b
A little research tells me that this may indicate corruption of steam files caused by avg:

"Corrupt Game Files" and "CrashHandler.dll" errors ... help? :: Help and Tips

that thread has some good information about how o deal with the situation.
My System SpecsSystem Spec
10 Apr 2013   #4
EzRemake

Windows 7 64
 
 

Thank you for your reply! I was trying to figure it out, and saw exactly that post, so I uninstalled AVG last night, but have yet to do play the game to see if I crash. I'll post again if I crash tonight, and then we'll know whether or not its AVG.
My System SpecsSystem Spec
10 Apr 2013   #5
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

I Look forward to seeing your results.
My System SpecsSystem Spec
Reply

 Counter-Strike:GO Black Screen Crash




Thread Tools




Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 06:39 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App