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Windows 7: BSOD at random times error 0x0000008e


10 Apr 2013   #1

Windows Professional 64Bit
 
 
BSOD at random times error 0x0000008e

Hi there

I have a PC which seems to BSOD at random times, sometimes i see the message relating ntkrpamp?

I have attached the dump files to help.

Many Thanks


My System SpecsSystem Spec
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10 Apr 2013   #2

Windows Professional 64Bit
 
 

BTW, I have checked all the drivers i can by using driver genius.
My System SpecsSystem Spec
10 Apr 2013   #3
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

The crash dumps are not showing any finite probable causes of the BSODs .... but I have noticed four drivers are frequently crashing. Ntfs, fltmgr, fileinfo and tcpip. First three are storage related, and the last one is network related.

The drivers viz. ntfs, fltmgr and fileinfo may crash due to various reasons like failing storage controller driver, bad physical disc/sata cables, a virus or even an antivirus. Let us check them one by one .....

You have only one 1 GB physical HDD. So RAID is unnecessary for you. Get rid of it .....
Code:
Start Menu\Programs\AMD\RAIDXpert
It causes BSODs many a times, and I am suspecting that AMD Technology AHCI Compatible Controller Driver is contributing to your crashes.

Do some disc checks.
  1. Reseat the sata and power. If possible, try to change the SATA cables.
  2. Run chkdsk /f/r, following the option two of the tutorial Disk Check
  3. Seatool for dos: SeaTools | Seagate download
    Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
Scan the system for possible virus infection.
Not finding any antivirus installed. What do you use? Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Also, your network driver, Realtek PCIe GBE Family Controller is very old.
Code:
94f2e000 94f94000   Rt86win7   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\Rt86win7.sys
    Image name: Rt86win7.sys
    Timestamp:        Tue Aug 23 19:24:26 2011 (4E53B112)
    CheckSum:         00071052
    ImageSize:        00066000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from Realtek

Free up the startup. Those are not needed at all, but often causes conflicts and problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
Let us know the results.
My System SpecsSystem Spec
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10 Apr 2013   #4

Windows Professional 64Bit
 
 

Hi thanks for the reply!

I do have the PC in RAID 1, with two 1TB drives, this is all done in the bios, with raidxpert just to see the state. Do you think that it is worth getting rid of the RAID? I only use it for resiliency.

I did have Symantec Antivirus installed, but I thought that could be causing the issue (It has been known!)

I've just updated the driver for the network card, driver genius is not that great then :/

I'll just check the cables now

Thanks again
My System SpecsSystem Spec
10 Apr 2013   #5
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

I have noticed lots of BSODs caused by symentec, but in your case still now I have not found any evidence to Blame Symentec directly.

Driver Genius or similar programs are only genius by name

I think, earnestly think that there is something to do with the RAID setup for your crashes. If you are reluctant to uninstall RAID right now, at least update AMD Technology AHCI Compatible Controller Driver from http://support.amd.com/us/Pages/AMDSupportHub.aspx .

Waiting to see the results
My System SpecsSystem Spec
10 Apr 2013   #6

Windows Professional 64Bit
 
 

According to AMD, i currently have the latest version of the AMD AHCI compatible driver (version 3.1.1540.151). I have re-installed and will see how this goes.
My System SpecsSystem Spec
15 Apr 2013   #7

Windows Professional 64Bit
 
 

Just a quick update, I've removed the drives from a RAID setup and everything has been working fine for the past couple of days!

Thanks Again
My System SpecsSystem Spec
15 Apr 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Quote   Quote: Originally Posted by dodgy4 View Post
Just a quick update, I've removed the drives from a RAID setup and everything has been working fine for the past couple of days!

Thanks Again
You are welcome mate
For any further issue, let us know
My System SpecsSystem Spec
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 BSOD at random times error 0x0000008e




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