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Windows 7: Frequent BDOS after uninstalling an anti virus software

12 Apr 2013   #1

Windows 7 Home Premium 64-bit
 
 
Frequent BDOS after uninstalling an anti virus software

I recently uninstalled a version of my BitDefender and now my laptop is messed up. I am not sure whether the problem really rooted on that software or any other programs. I attached a rar file of Dumpfiles and a certain problem detail regarding this Bluescreen stuff. Hoping to look forward to solutions regarding this matter...

Thanks,
blingyblob55

--------------------------------------------------------------------------------------------------------

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1a
BCP1: 0000000000005100
BCP2: FFFFF6FC40001A40
BCP3: 0000000000000001
BCP4: 0000000115E80121
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\041213-25334-01.dmp
C:\Users\User\AppData\Local\Temp\WER-56363-0.sysdata.xml


My System SpecsSystem Spec
.

12 Apr 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

You've uploaded a empty folder, please follow these instructions - Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
12 Apr 2013   #3

Windows 7 Home Premium 64-bit
 
 

Here it is. Sorry for the inconvenience...
My System SpecsSystem Spec
.


12 Apr 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Code:
BugCheck 109, {a3a039d898bde589, b3b7465eeb3c230f, fffff80000b96bb0, 6}

*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntoskrnl.exe ( nt_fffff80000b95000+1bb0 )
Code:
Usual causes:  Device driver, Breakpoint set with no debugger attached, Hardware (Memory in particular)
Windows Kernel has become corrupted for some reason, this could be due to corrupted drivers modifying protected Kernel code or Kernel code being held within failing hardware, such as RAM.

Install Service Pack 1:

Code:
Microsoft Windows 7 Home Premium 	6.1.7600 Build 7600
Service Pack 1 has provided many security and stability updates for Windows 7, which would be highly beneficial for your system.

Remove:

Code:
Start Menu\Programs\DAEMON Tools Lite
Daemon Tools uses a driver called sptd.sys, which is known to cause BSODs with Windows 7. It is recommend you remove this program, and use Windows own in-built features or another program.

Quote   Quote: Originally Posted by Arc View Post

Download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :
  • Double click to open it.
  • Click this button only:
  • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
Remove:

Code:
Start Menu\Programs\TuneUp Utilities 2013
Start Menu\Programs\TuneUp Utilities 2013\All functions
Windows 7 doesn't require any programs which make changes to the operating system and registry, these programs tend to cause problems by modifying and deleting files.Install and perform full scans with:
information   Information
Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:Scan for any missing, modified or corrupted protected Windows files with:
My System SpecsSystem Spec
12 Apr 2013   #5

Windows 7 Home Premium 64-bit
 
 

As of now, I am stucked on uninstalling the TuneUp Utilities 2013. I opened Control Panel and tried to uninstall the said program but no pop-up window follows therefore unabling me to continue the steps provided above. I am still working on the Service Pack 1 of my current version of Windows.
My System SpecsSystem Spec
12 Apr 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Have you tried using CCleaner instead?
Attachment 263879
My System SpecsSystem Spec
12 Apr 2013   #7

Windows 7 Home Premium 64-bit
 
 

I tried uninstalling it using CCleaner yet nothing follows. I used to have had a problem of uninstalling this program before my computer suffers BlueScreen.
My System SpecsSystem Spec
12 Apr 2013   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Post a screenshot of your Programs and Features when your trying to uninstall the program:
  1. Start
  2. Control Panel
  3. Select View by: Small Icons
  4. Programs and Features
Do you have UAC (User Account Control) enabled?
My System SpecsSystem Spec
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 Frequent BDOS after uninstalling an anti virus software




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