Multiple BSOD crashes while playing video

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  1. Posts : 15
    Windows 7 Home Premium
       #1

    Multiple BSOD crashes while playing video


    I've been experiencing a number of BSOD's over the last few month and I'd appreciate any help you guys can give.

    I've tried using Blue Screen Viewer to help me try and understand what the issues are. I've had the following issues (most recent first):

    KERNEL_MODE_EXCEPTION_NOT_HANDLED dxgkrnl.sys
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED fltmgr.sys
    KERNEL_MODE_EXCEPTION_NOT_HANDLED halmacpi.dll
    UNEXPECTED_KERNEL_MODE_TRAP halmacpi.dll
    and
    PAGE_FAULT_IN_NONPAGED_AREA halmacpi.dll

    My system is:
    Model: Aspire M3641
    OS: Windows 7 Windows 7 Home Premium
    CPU: Intel (R) Core(TM) 2 Quad CPU Q6600 @2.4GHz 2.4Ghz
    Motherboard: ACER MCP73PV NVIDIA MCP73
    Memory: DDR2 4096Mb
    Graphics Card(s): ATI Radeon HD 5770
    Sound Card: Nvidia High Def Audio
      My Computer


  2. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #2

    Hi markanolan

    Did you update your graphics card ?

    Also run SFC /scannow

    Click on type CMD right click on CMD underneath Programs (1) choose Run as administrator . Click Yes in the UAC window . Once the command prompt window opens up you will see the path of C:\Windows\System32>_ type the command below and press [enter]

    sfc /scannow
    Last edited by VistaKing; 12 Apr 2013 at 17:46.
      My Computer


  3. Posts : 15
    Windows 7 Home Premium
    Thread Starter
       #3

    Ive not updated the graphics card since I bought the pc.

    The SFC /scannow resulted in the following message:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>sfc/scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\Windows\system32>
      My Computer


  4. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #4

    markanolan

    Good the SFC scan came out clean no corrupted files inside Windows . Update the drivers for the graphic card
      My Computer


  5. Posts : 15
    Windows 7 Home Premium
    Thread Starter
       #5

    I've ran through the graphics card driver update. Unfortunately everything didnt install, but the driver did.

    See attached log file report.
      My Computer


  6. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #6

    Where did you get the driver ?
      My Computer


  7. Posts : 15
    Windows 7 Home Premium
    Thread Starter
       #7

    Via the AMDSupport & Drivers site I used AMD Driver Autodetect
      My Computer


  8. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #8

    Can I get the serial number of your Acer PC ?
      My Computer


  9. Posts : 15
    Windows 7 Home Premium
    Thread Starter
       #9

    S/n: 92d1rezucp83709dbc2702
      My Computer


  10. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #10

    Try this driver


    Download

      My Computer


 
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