Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Multiple BSOD crashes while playing video


12 Apr 2013   #1

Windows 7 Home Premium
 
 
Multiple BSOD crashes while playing video

I've been experiencing a number of BSOD's over the last few month and I'd appreciate any help you guys can give.

I've tried using Blue Screen Viewer to help me try and understand what the issues are. I've had the following issues (most recent first):

KERNEL_MODE_EXCEPTION_NOT_HANDLED dxgkrnl.sys
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED fltmgr.sys
KERNEL_MODE_EXCEPTION_NOT_HANDLED halmacpi.dll
UNEXPECTED_KERNEL_MODE_TRAP halmacpi.dll
and
PAGE_FAULT_IN_NONPAGED_AREA halmacpi.dll

My system is:
Model: Aspire M3641
OS: Windows 7 Windows 7 Home Premium
CPU: Intel (R) Core(TM) 2 Quad CPU Q6600 @2.4GHz 2.4Ghz
Motherboard: ACER MCP73PV NVIDIA MCP73
Memory: DDR2 4096Mb
Graphics Card(s): ATI Radeon HD 5770
Sound Card: Nvidia High Def Audio

My System SpecsSystem Spec
.

12 Apr 2013   #2

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Hi markanolan

Did you update your graphics card ?

Also run SFC /scannow

Click on type CMD right click on CMD underneath Programs (1) choose Run as administrator . Click Yes in the UAC window . Once the command prompt window opens up you will see the path of C:\Windows\System32>_ type the command below and press [enter]

sfc /scannow
My System SpecsSystem Spec
12 Apr 2013   #3

Windows 7 Home Premium
 
 

Ive not updated the graphics card since I bought the pc.

The SFC /scannow resulted in the following message:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc/scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>
My System SpecsSystem Spec
.


12 Apr 2013   #4

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

markanolan

Good the SFC scan came out clean no corrupted files inside Windows . Update the drivers for the graphic card
My System SpecsSystem Spec
12 Apr 2013   #5

Windows 7 Home Premium
 
 

I've ran through the graphics card driver update. Unfortunately everything didnt install, but the driver did.

See attached log file report.
My System SpecsSystem Spec
12 Apr 2013   #6

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Where did you get the driver ?
My System SpecsSystem Spec
12 Apr 2013   #7

Windows 7 Home Premium
 
 

Via the AMDSupport & Drivers site I used AMD Driver Autodetect
My System SpecsSystem Spec
12 Apr 2013   #8

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Can I get the serial number of your Acer PC ?
My System SpecsSystem Spec
12 Apr 2013   #9

Windows 7 Home Premium
 
 

S/n: 92d1rezucp83709dbc2702
My System SpecsSystem Spec
12 Apr 2013   #10

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Try this driver

download
My System SpecsSystem Spec
Reply

 Multiple BSOD crashes while playing video




Thread Tools



Similar help and support threads for2: Multiple BSOD crashes while playing video
Thread Forum
Multiple Crashes while watching videos/playing any games Graphic Cards
Crashes while playing video files BSOD Help and Support
BSOD playing any video game after 2-4 AMD driver crashes BSOD Help and Support
Flash video crashes on multiple browsers Browsers & Mail
IE 9 crashes when opening tabs while playing a flash video Browsers & Mail
Video crashes on multiple systems BSOD Help and Support
Online Video Playing Issues -- Freezes & Crashes??? Graphic Cards

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 08:18 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33