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Windows 7: Constant BSOD crashes while using several programs video conv/player..


12 Apr 2013   #1

Windows 7 Home Premium 64bit
 
 
Constant BSOD crashes while using several programs video conv/player..

I've recently been getting ntoskrnl.exe errors, I've ran memeory diagnostics and ran several malware/virus scanners and currently am not picking up anything. I've attached all my dumb files from your diagnostics tool. Let me know if you need anything else!

My System SpecsSystem Spec
.

13 Apr 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

ntoskrnl.exe is a system kernel on which the computer is crashing. It is failing to find the appropriate cause of the crash and so blaming the kernel itself.

We need to see some more info, so upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
Your crash dumps are not showing any finite probable cause.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If memtest comes clean, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip


Let us know the results, with the subsequent crash dumps, if any. Post it following the Blue Screen of Death (BSOD) Posting Instructions.
-------------------------------------------------------------------------
BSOD ANALYSIS:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 109, {a3a039d896468985, b3b7465ee8c4c747, fffff80000b96bb0, 6}

*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Probably caused by : ntoskrnl.exe ( nt_fffff80000b95000+1bb0 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CRITICAL_STRUCTURE_CORRUPTION (109)
This bugcheck is generated when the kernel detects that critical kernel code or
data have been corrupted. There are generally three causes for a corruption:
1) A driver has inadvertently or deliberately modified critical kernel code
 or data. See http://www.microsoft.com/whdc/driver/kernel/64bitPatching.mspx
2) A developer attempted to set a normal kernel breakpoint using a kernel
 debugger that was not attached when the system was booted. Normal breakpoints,
 "bp", can only be set if the debugger is attached at boot time. Hardware
 breakpoints, "ba", can be set at any time.
3) A hardware corruption occurred, e.g. failing RAM holding kernel code or data.
Arguments:
Arg1: a3a039d896468985, Reserved
Arg2: b3b7465ee8c4c747, Reserved
Arg3: fffff80000b96bb0, Failure type dependent information
Arg4: 0000000000000006, Type of corrupted region, can be
    0 : A generic data region
    1 : Modification of a function or .pdata
    2 : A processor IDT
    3 : A processor GDT
    4 : Type 1 process list corruption
    5 : Type 2 process list corruption
    6 : Debug routine modification
    7 : Critical MSR modification

Debugging Details:
------------------


FAULTING_IP: 
nt_fffff80000b95000+1bb0
fffff800`00b96bb0 48895c2408      mov     qword ptr [rsp+8],rbx

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x109

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`031bd5d8 00000000`00000000 : 00000000`00000109 a3a039d8`96468985 b3b7465e`e8c4c747 fffff800`00b96bb0 : nt!KeBugCheckEx


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt_fffff80000b95000+1bb0
fffff800`00b96bb0 48895c2408      mov     qword ptr [rsp+8],rbx

SYMBOL_NAME:  nt_fffff80000b95000+1bb0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt_fffff80000b95000

IMAGE_NAME:  ntoskrnl.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  5149a99c

FAILURE_BUCKET_ID:  X64_0x109_6_nt_fffff80000b95000+1bb0

BUCKET_ID:  X64_0x109_6_nt_fffff80000b95000+1bb0

Followup: MachineOwner
---------

3: kd> lmvm nt_fffff80000b95000
start             end                 module name
fffff800`00b95000 fffff800`00bab000   nt_fffff80000b95000 T (no symbols)           
    Loaded symbol image file: ntoskrnl.exe
    Image path: \SystemRoot\system32\ntoskrnl.exe
    Image name: ntoskrnl.exe
    Timestamp:        Wed Mar 20 17:50:44 2013 (5149A99C)
    CheckSum:         0000B8CF
    ImageSize:        00016000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
13 Apr 2013   #3

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 



Hi,
There is a lot of info missing in your logs:

Here are the instructions for posting:

Posting Instructions

Tip   Tip
Ensure you click the "GRAB ALL" button and then wait for each window to appear in turn and then click OK



Cheers

Dave

OOps! Sorry Arc
My System SpecsSystem Spec
.


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