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Windows 7: I am getting a BSOD


13 Apr 2013   #1

Win 7 pro 64bit
 
 
I am getting a BSOD

Its a sony laptop. I have reinstalled the OS and changed the RAM

the stop screen says: IRQL_NOT_LESS_OR_EQUAL

with STOP: 0x0000000A

I have uploaded the file from your tool. Any help is greatly appreciated.


My System SpecsSystem Spec
.

13 Apr 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

The BSOD is caused by Marvell Yukon networking driver.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {8, 2, 1, fffff800030ccea6}

*** WARNING: Unable to verify timestamp for yk62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for yk62x64.sys
Probably caused by : yk62x64.sys ( yk62x64+1896e )

Followup: MachineOwner
---------
And the driver is extremely old.
Code:
fffff880`04800000 fffff880`04863000   yk62x64  T (no symbols)           
    Loaded symbol image file: yk62x64.sys
    Image path: \SystemRoot\system32\DRIVERS\yk62x64.sys
    Image name: yk62x64.sys
    Timestamp:        Mon Feb 23 20:32:27 2009 (49A2BA83)
    CheckSum:         0006049B
    ImageSize:        00063000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from Marvell - Support

Display driver is also causing some problems.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 2, 0, fffff800030d5315}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiSignalRegisteredEvent+d0 )

Followup: MachineOwner
---------
dxgmms1.sys is system driver of display element. so we need to check for the third party display driver. Which turned out to be very old.
Code:
fffff880`048c9000 fffff880`053eee00   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sat Dec 12 07:14:19 2009 (4B22F573)
    CheckSum:         00B2AEB2
    ImageSize:        00B25E00
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it. Either from Sony : VPCCW2S1E/B updates | Download updates for VPCCW2S1E/B or from Drivers - Download NVIDIA Drivers, for NVIDIA GeForce GT 330M.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Scan the system for possible virus infection with the following programs.
Uninstall BullGuard following this method. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.


Let us know the results.
My System SpecsSystem Spec
14 Apr 2013   #3

Win 7 pro 64bit
 
 

thank you for your help i will update the drivers and get back to you.
My System SpecsSystem Spec
.


15 Apr 2013   #4

Win 7 pro 64bit
 
 

Arc thank for your help. The Marvell driver fixed the problem. May i ask a couple of questions?

1) What software did you use to read the dump file?
2) Why do you not like bullguard? I have found it to be much better than microsoft security.
My System SpecsSystem Spec
15 Apr 2013   #5
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Nice to know that your problem is fixed

Answers to your questions ....
  1. I use Debugging Tools for Windows to read the crash dumps.
  2. It is not the question of not liking. All the antivirus programs are good, keeping the fact in mind that those programs are programmed for some different reason, to achieve some different goals. That makes their programs a bit mismatch with the system, sometimes. Those programs block the native windows hardware and software activities, to emphasize on their own goal, that is to keep you secure. There is no doubt that their goal is great.

    But when the computer is crashing, we need to eliminate all the possible causes. In your case, it was network access failure. Third party antivirus programs does the same very often. So I suggested it to you. It is not anything must. If it had been a must. it would have got the due priority in my post.
My System SpecsSystem Spec
15 Apr 2013   #6

Win 7 pro 64bit
 
 

arr ok i see. Thank you so much for your time it is most appreciated
My System SpecsSystem Spec
15 Apr 2013   #7
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

You are welcome mate
For any other question, feel free to ask.
My System SpecsSystem Spec
Reply

 I am getting a BSOD




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