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Windows 7: BSOD - SYSTEM_SERVICE_EXCEPTION - ntoskrnl.exe+75c00 - 0x0000003b


13 Apr 2013   #1

Windows 7 Home premium 64 bit
 
 
BSOD - SYSTEM_SERVICE_EXCEPTION - ntoskrnl.exe+75c00 - 0x0000003b

Hello

Had this problem for awhile now reinstalled windows for a 3rd time in 3 days.

Things ive tried so far:
Removed & Reseated gfx card
Downgraded to 310.90 nvidia driver
Reinstalled windows 7
Reinstalled the drivers from my motherboards website

So far i recieve this BSOD randomly usually when im playing the game TERA (Not playing any other games currently) also havent had bsod when browsing the internet i haven't had a BSOD.
I have received a Freeze though once, screen totally froze, had to restart my PC.

I have 4 mini dumps lost a few when reinstalling windows.
Really lost now not sure what to do.

Thank you for any help

My System SpecsSystem Spec
.

13 Apr 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,
All four of your crash dumps point towards Nividia Video Drivers:
Code:
 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff80001e8c079, fffff8800892de10, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )
STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes: System service, Device driver, graphics driver, ?memory

WARNING: Unable to verify timestamp for nvlddmkm.sys
ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Dated: Fri Mar 15 01:37:00 2013

As you have the latest driver installed and have tried other versions, please download and
install this stable Nvidia driver for testing purposes:

1. Download and install Driver Fusion.
2. Reboot the computer in Advanced Boot Options, safe mode. Search Driver Fusion in your start menu, and remove all components of your nVidia display driver.
3. If it says the the free version of Driver Fusion cannot remove all the elements, stop there and follow Drivers - Clean Left over Files after Uninstalling
4. Boot normally now. Go to Drivers - Download NVIDIA Drivers, Drivers > Beta and Legacy; search there with your cards particulars for GeForce 306.23 Driver, dated 13.9.2012 and install it.


Also stress test the Graphics Card using Furmark:
Video Card - Stress Test with Furmark

Is the computer hot? Report back the heat of the computer after a couple of hours of normal usage.
Upload a screenshot of the summery tab of Speccy.

Run SFC to check the integrity of all Windows 7 system files:
Click on the Start > Type in search cmd
Right click cmd at top and Run as Administrator
Type SFC /scannow at the prompt
(Note: there is a space between SFC and /scannow)
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
Tip   Tip
Run these tests overnight


Cheers
Dave
My System SpecsSystem Spec
14 Apr 2013   #3

Windows 7 Home premium 64 bit
 
 

Hey i have done all the above.

Passed Memtest no errors, No artifacts with furmark either and ran SFC all was fine.

Summary of Speccy after normal use.

Also received another BSOD.

Anything else i could try?
My System SpecsSystem Spec
.


14 Apr 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

Can you post up the new crash log please.

cheers

Dave
My System SpecsSystem Spec
15 Apr 2013   #5

Windows 7 Home premium 64 bit
 
 

Hi sorry late reply found i used the wrong drivers after i reinstalled windows so went ahead and reinstalled win 7 n installed the correct drivers aha

Also sound not working anymore.

Sounds working again after restart^^

New BSOD: dfsc.sys
My System SpecsSystem Spec
15 Apr 2013   #6

Windows 7 Home premium 64 bit
 
 

Update:
2nd BSOD (Happened upon Getting to character select screen in TERA)

Could My CPU Overclock be the cause?
My System SpecsSystem Spec
15 Apr 2013   #7

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,
From your latest crash log:
Code:
 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff80002eee06d, fffff88009a55e10, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiDeliverApc+1c7 )
Followup: MachineOwner
---------
2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes: System service, Device driver, graphics driver, ?memory

As you have reinstalled Windows, your Nvidia Driver has been updated from the stable version,
and the crash dumps are pointing at these drivers.
Please reinstall the Stable version for testing.
Also ensure you install the latest Windows Updates (with exception of Graphics drivers)

Code:
 
WARNING: Unable to verify timestamp for nvlddmkm.sys
ERROR  : Module load completed but symbols could not be loaded for nvlddmkm.sys
Relates To: Nvidia Video Drivers
Dated: Fri Mar 15 01:37:00 2013
This driver needs updating or uninstalled:
Code:
Driver: xusb21.sys
Relates To: XBox USB wireless controller 
(BSOD issues in Windows 7 with 2009 driver) 
Dated: Thu Aug 13 23:10:17 2009
http://www.microsoft.com/hardware/en-us/downloads#gaming

This driver needs updating
Code:
Driver:   intelppm.sys
Refers To:Intel Processor driver
Dated: Tue Jul 14 00:19:25 2009
https://downloadcenter.intel.com/Default.aspx

The system shows that the CPU is overclocked, any overclocking WILL make the
system less stable, please default settings:

Code:
 
2: kd> cpuspeed
CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3310
Post back any progress
Cheers
Dave
My System SpecsSystem Spec
15 Apr 2013   #8

Windows 7 Home premium 64 bit
 
 

Hey
I've put Bios back to defaults and currently downloading the stable nvidia driver trying to find the update for:
Driver: intelppm.sys
Refers To:Intel Processor driver
Dated: Tue Jul 14 00:19:25 2009

Attached screenshot
Says "This device is unknown or unsupported. Please contact the manufacturer for possible updates"
For a few things but cant find anything about a Processor driver?

Also running windows update atthe moment internets a bit slow tonight
My System SpecsSystem Spec
15 Apr 2013   #9

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,
intelppm.sys - is a component of your chipset drivers that controls your CPU.
So its the Chipset drivers you need to update. Try here:

http://uk.asus.com/Motherboards/Intel_Socket_1155/P8Z68VGEN3/#download
My System SpecsSystem Spec
15 Apr 2013   #10

Windows 7 Home premium 64 bit
 
 

I'm currently on a newer version than the one on my motherboards manufactures site.
Suggest i downgrade to the one on my motherboards site?
My System SpecsSystem Spec
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 BSOD - SYSTEM_SERVICE_EXCEPTION - ntoskrnl.exe+75c00 - 0x0000003b




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