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Windows 7: BSOD help Windows 7 64 bit Home Premium


14 Apr 2013   #1

Windows 7 Home Premium 64bit
 
 
BSOD help Windows 7 64 bit Home Premium

Hi,

My PC keeps blue screening constantly. I mostly use it for photo and video editing, but also use a lot of Microsoft Outlook and of course Chrome.

Webpages on Chrome keeps crashing "I get the 'Aw snap, something went wrong ...' and I clicking Reload does usually work but for a short period.

Asides that, Internet Explorer, Windows Explorer always keep crashing, but not long afterwards (maybe 15-30mins of usage) Windows eventually BSODs.

I haven't been able to pinpoint or find a pattern for the crashes yet. But will keep posting as and when it happens.

I've ran the SF diagnostics tool and uploaded the folder as a compressed file.

Appreciate all the help.

Thanks,

Asif


My System SpecsSystem Spec
.

14 Apr 2013   #2

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Hi asifkhan316

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffff8a0111b96c8, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff800031a3899, If non-zero, the instruction address which referenced the bad memory
	address.
Arg4: 0000000000000002, (reserved)

Debugging Details:
------------------


Could not read faulting driver name
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003107100
GetUlongFromAddress: unable to read from fffff800031071c0
 fffff8a0111b96c8 Paged pool

FAULTING_IP: 
nt!CmpGetNameControlBlock+12e
fffff800`031a3899 3b3e            cmp     edi,dword ptr [rsi]

MM_INTERNAL_CODE:  2

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  svchost.exe

CURRENT_IRQL:  0
Do a scan with MSE to see if you have a virus .

Download RogueKiller

DescriptionVersionDownload
RogueKillerx32-bit OSdownload
RogueKillerx64-bit OSdownload

Quit all programs that you may have started.
Please disconnect any USB or external drives from the computer before you run this scan!
right-click and select "Run as Administrator"
Wait until Prescan has finished ...
Then Click on "Scan" button
Wait until the Status box shows "Scan Finished"
Click on "Report" and copy/paste the content of the Notepad into your next reply.
The log should be found in RKreport[1].txt on your Desktop
Exit RogueKiller+
My System SpecsSystem Spec
14 Apr 2013   #3

Windows 7 Home Premium 64bit
 
 

Hi VistaKing,

Thanks very much for the quick reply. I haven't actually been able to complete a full scan with MSE yet. About 15% through the PC reboots. Quick scan however, completes without any issues.

I'll try the RogueKiller now and report back.

Thanks,

Asif
My System SpecsSystem Spec
.


14 Apr 2013   #4

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Take your time .
My System SpecsSystem Spec
14 Apr 2013   #5

Windows 7 Home Premium 64bit
 
 

RougeKiller report attached
My System SpecsSystem Spec
14 Apr 2013   #6

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Run the app once more and click delete
My System SpecsSystem Spec
14 Apr 2013   #7

Windows 7 Home Premium 64bit
 
 

Thanks. Done.
My System SpecsSystem Spec
14 Apr 2013   #8

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Open a elevated command prompt . Click on type CMD inside Search programs and files box. Right click on cmd under Programs (1) and choose run as administrator . Click on Yes on the uac window . Once command prompt comes on type in the command

Note   Note
Command Prompt will open to path C:\Windows\System32>_

sfc /scannow


Press <ENTER>
My System SpecsSystem Spec
14 Apr 2013   #9

Windows 7 Home Premium 64bit
 
 

just had two BSODs :-(

1. after running delete on RougeKiller, I rebooted and started to down Windows Update - a security patch for IE 10 and it BSOD halfway through.
2. whilst running sfc /scannow.

SF diagnostics reports for both crashes attached. Thanks.
My System SpecsSystem Spec
14 Apr 2013   #10

Windows 7 Home Premium 64bit
 
 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 95% complete.
Windows Resource Protection did not find any integrity violations.
C:\Windows\system32>
My System SpecsSystem Spec
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 BSOD help Windows 7 64 bit Home Premium




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