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Windows 7: Random freezes - Seven Professional x64

15 Apr 2013   #11
bigfeh

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
MemTest86+ for testing the RAM couldn't have taken 44 minutes to complete, the test when run for the recommended 7-8 passes, will take least 6-8 hours to complete.
I ran it prior to my OP here, I was already looking into this problem and, of course, RAM was the first suspect. Memtest showed nothing (that was a couple days ago), but if you want I can run it again tonight.


My System SpecsSystem Spec
.
15 Apr 2013   #12
x BlueRobot

 

Run Memtest86+ for least 7-8 passes, and preferably overnight as it can take a while to fully complete.

Test each RAM stick individually, if an error is found then move the same RAM stick into the next DIMM slot and test again, if errors are found for the same RAM stick in every available slot then you have a faulty RAM module. On the other hand, if no errors are found in the next slot or the other slots for the same RAM module, then you have a faulty DIMM slot.

Test each RAM stick and every motherboard DIMM slot available.

Quote   Quote: Originally Posted by Arc View Post
testSlot1Slot2
RAM1ErrorError
RAM2GoodGood
It is a RAM, a bad RAM.

But if you have got a result like that:
testSlot1Slot2
RAM1ErrorGood
RAM2ErrorGood
It is a motherboard issue. The particular slot is bad.
Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:
information   Information
My System SpecsSystem Spec
15 Apr 2013   #13
bigfeh

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
Run Memtest86+ for least 7-8 passes, and preferably overnight as it can take a while to fully complete.

Test each RAM stick individually, if an error is found then move the same RAM stick into the next DIMM slot and test again, if errors are found for the same RAM stick in every available slot then you have a faulty RAM module. On the other hand, if no errors are found in the next slot or the other slots for the same RAM module, then you have a faulty DIMM slot.

Test each RAM stick and every motherboard DIMM slot available.

Quote   Quote: Originally Posted by Arc View Post
testSlot1Slot2
RAM1ErrorError
RAM2GoodGood
It is a RAM, a bad RAM.

But if you have got a result like that:
testSlot1Slot2
RAM1ErrorGood
RAM2ErrorGood
It is a motherboard issue. The particular slot is bad.
Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:
information   Information
Driver verifier is now enabled. I'll run Memtest tonight and I'll update tomorrow with the results. Will reboot in a while and will also update with the progress on driver verifier.

EDIT: MBAM found nothing; rebooting.
My System SpecsSystem Spec
.

15 Apr 2013   #14
bigfeh

Windows 7 Professional x64
 
 

Update: Great news! The computer BSOD'd in my face while booting with driver verifier While I try to retrieve the .dmp, here's some info:

Driver is PxHlpa64.sys, address FFFFF880018E207C base at FFFFF880018DF00, datestamp 4e9c3bce
STOP code is 0xC9.

EDIT: I've looked into this and it seems that (obviously - this is the Internet, after all) someone else had the same problem, same driver, GEARAspiWDM.sys also present (it was mentioned in SEVERAL errors in my logs), same stop code, same everything. Might be worth taking a look; there could be some golden info there. Random BSOD's Please help!
Also, nVidia.

EDIT 2: Posting from the affected system. Awfully slow, attempting to retrieve BSOD dump. Will update.

EDIT 3: A couple processes just went haywire, eating my CPU (McAfee, Windows Explorer and a couple svchost.exe. Uploading memory dump. Seems stable now.

EDIT 4: Wow, 450MB... not going to upload this now. I can get all the information you guys want, I'm on the affected system now.

EDIT 5: Disregard the first BSOD. That is really old and happened because of faulty RAM back in early March/late February. It is completely unrelated to the present issue.

EDIT 6: Just froze again, twice. No BSODs, nothing. Just froze. Does that mean anything?

EDIT 7: Audio is jittering like crazy. I really need to get this issue solved, any ideas?
My System SpecsSystem Spec
15 Apr 2013   #15
carwiz

Windows 7 Pro-x64
 
 

A 0xC9 bugcheck is caused by Driver Verifier on I/O management errors. This is usually caused by poorly written drivers. There should have been four parameters following the C9 code. The parameters should be in the dump but I don't see the dump.

I just read your link to the other BSOD and I concur with Yowan. Remove the software or see if the OEMs have updates.

McAfee doesn't seem to play well with comm packets and often returns bad addresses after a scan. These bad addresses may not be caught unless they happen to point to reserved/invalid areas but the address can reek havoc for the process receiving the packet. And more often than not, they can't keep up with all the system driver updates from Microsoft. McAfee is also a bloated AV that often has 4-5 drivers running. We see McAfee problems all the time so they're easy to blame. I'm not aware of any SF tech that supports its use. But as the owner, you make your own choices.

If you're looking for guidance, remove McAfee and ignore Norton all together. And NEVER run more than one real-time AV on a PC.
My System SpecsSystem Spec
16 Apr 2013   #16
x BlueRobot

 

Disable Driver Verifier also, this is the reasoning behind the freezing, and upload the Minidump.
My System SpecsSystem Spec
16 Apr 2013   #17
bigfeh

Windows 7 Professional x64
 
 

Driver Verifier has been disabled and now the computer's back to normal; guess it was eating my CPU.

So, uh... Problem is, I have to update the driver but I can't find it anywhere, and I don't know who the manufacturer is; only thing I know for sure is that it's CD/DVD drive-related, device manager says it's associated with that piece of hardware. But how am I supposed to remove something I don't know where it is?

On a (probably) unrelated topic, why all the hate on mcafee and norton? Also, any recommendations for AVs? I've heard that norton used to be good a few years ago bu for some reason it just got worse... That's all I know.

EDIT: will upload minidump when I get home, in a couple hours.
My System SpecsSystem Spec
16 Apr 2013   #18
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

PxHlpa64.sys is basically used by Roxio Burn, but is is also used by some other programs like Adobe lightroom, Cyberlink, QuickTime and even by Dell Media Experience. Mostly, this driver and one another driver from QuickTime simultaneously cause the ODD (CD/DVD drive) fail.

If you have any of those programs installed, uninstalled them.

If you are not sure, download and install CCleaner. Then run it.
Go to "Tools" .... by default it will open the "uninstall" tab.
Click on save as text file. Save it on your desktop.
Upload the text file for us.


But one thing you can do .... delete it manually.....> ▼

NAMEFILE
pxhlpa64.sys c:\windows\system32\drivers\pxhlpa64.sys
My System SpecsSystem Spec
16 Apr 2013   #19
bigfeh

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by Arc View Post
PxHlpa64.sys is basically used by Roxio Burn, but is is also used by some other programs like Adobe lightroom, Cyberlink, QuickTime and even by Dell Media Experience. Mostly, this driver and one another driver from QuickTime simultaneously cause the ODD (CD/DVD drive) fail.

If you have any of those programs installed, uninstalled them.

If you are not sure, download and install CCleaner. Then run it.
Go to "Tools" .... by default it will open the "uninstall" tab.
Click on save as text file. Save it on your desktop.
Upload the text file for us.


But one thing you can do .... delete it manually.....> ▼

NAMEFILE
pxhlpa64.sys c:\windows\system32\drivers\pxhlpa64.sys
Thanks mate! I'll get home in some hours and get rid of it. I'd rather not uninstall QuickTime because I kind of need the codec, and I don't know if it'll uninstall the codec as well. Is it necessary that I uninstall QuickTime? Either way, thanks
My System SpecsSystem Spec
16 Apr 2013   #20
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

I also need the quicktime codec.... see my avatar.
You may easily use QuickTime Alternative.
My System SpecsSystem Spec
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 Random freezes - Seven Professional x64




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