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Windows 7: Random freezes - Seven Professional x64


14 Apr 2013   #1
bigfeh

Windows 7 Professional x64
 
 
Random freezes - Seven Professional x64

So first of all hello guys

I need some help with my computer. It's been randomly freezing for a while, but I don't really have any info. It appears to crash more often when games are running or when Flash is running (for that reason, I have uninstalled it). I ran the SF Diag tools and the .zip is attached. I get no BSOD, nothing - Just freezes. Requires a hard reset.

(Sorry if I posted in the wrong section! I couldn't find one more appropriate)


My System SpecsSystem Spec
14 Apr 2013   #2
x BlueRobot

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

It seems you do did have a BSOD, and here's the analysis:

Code:
BugCheck 1E, {ffffffffc0000005, 1, 8, 1}

Probably caused by : win32k.sys ( win32k!DEC_SHARE_REF_CNT+e4 )
Code:
Usual causes:  Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS
It seems that the kernel detected a illegal instruction, which couldn't be handled by kernel.

Code:
2: kd> lmvm nvlddmkm
start             end                 module name
fffff880`05857000 fffff880`062f5000   nvlddmkm   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sat Dec 29 06:47:52 2012 (50DE9218)
    CheckSum:         00A7F96C
    ImageSize:        00A9E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Quote:
Version: 314.22
Release Date for Desktops and Notebooks : March 25th 2013
In Device Manager: 9.18.13.1422
  1. Download Driver
  2. Start Type: Device Manager
  3. Expand Display Adapters
  4. Right-Click Driver Name, Uninstall
  5. Reboot
  6. Run Driver Sweeper
  7. Reboot
  8. Install Downloaded Driver
Driver Sweeper will scan for any left over files from the old driver, old driver files can cause conflicts with new driver installations. Create a System Restore point beforehand, in case any problems or issues arise.

Driver Sweeper:Remove:

Code:
Start Menu\Programs\McAfee
McAfee is known to cause BSODs with Windows 7, it's best to remove this program using the official McAfee Removal Tool.

Install and perform full scans with:
information   Information
Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:Reduce the number of programs at startup, to avoid any driver or program conflicts:
My System SpecsSystem Spec
14 Apr 2013   #3
bigfeh

Windows 7 Professional x64
 
 

So, uh, first off, sorry for the late response.

I reinstalled the GPU drivers (which were already up to date) and ran DriverSweeper.

I'm pretty sure it's not a malware issue, and it's not McAfee either (I just reinstalled it today - was using MSE)

Apart from updating the video drivers, do you have any ideas?

EDIT: I didn't see that BSOD... when was that?

EDIT 2: So, reinstalling the video driver did not resolve the problem. What else could it be?
My System SpecsSystem Spec
15 Apr 2013   #4
x BlueRobot

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

McAfee is very well known to cause problems with computers in general, and what driver version did you install? Was it the 2013 version? Your graphics driver was outdated.

What were the results of the scans?

Have you reduced number of programs at startup?
My System SpecsSystem Spec
15 Apr 2013   #5
gregrocker
Microsoft MVP

 

MucAfee is the worst possible crapware you can install on your PC, cause of countless problems we've seen here since before Win7 was even released. The issue is almost always resolved by removing it.

It is an infection itself so be sure to use the Removal Tool to get it all out as is required for serious infections and bloated AV crapware.
My System SpecsSystem Spec
15 Apr 2013   #6
bigfeh

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
McAfee is very well known to cause problems with computers in general, and what driver version did you install? Was it the 2013 version? Your graphics driver was outdated.

What were the results of the scans?

Have you reduced number of programs at startup?
McAfee was not the cause of the problem (the problem continued, even after uninstalling McAfee with their own removal tool). Either way, the driver version which is - and already was - installed is 314.22. I updated this a while ago (And had already reinstalled it). The driver was already up to date prior to the post.

I was already with MSE and it did not find anything for the week I had it installed. I got rid of MBAM right after the problems started, but found out soon after it was not the root cause of the issue. I'm reinstalling it atm, even though I'm sure it's not a malware issue.

I didn't remove any startup programs (I kind of need them, and if they didn't start with Windows, I'd open them either way), but I think I can remove Garena and Steam for now (The rest are only cloud storage syncing software and system stuff, like the thermal controller, audio card configs., Mouse/keyboard CI, GPU controllers and a RAID controller.
My System SpecsSystem Spec
15 Apr 2013   #7
gregrocker
Microsoft MVP

 

Run a full scan with Malwarebytes which is never the issue.

I'd also run a full scan from CD using Windows Defender Offline and then go over your PC closely using the Troubleshooting Steps for Windows 7.

Run a Clean Boot as shown in the steps until you have this resolved, then only re-enable the programs you absolutely need running at startup. Would you drive around all day with someone in your car because you are taking them to the dentist next week?

But first complete the steps BlueRobot gave you.
My System SpecsSystem Spec
15 Apr 2013   #8
bigfeh

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Run a full scan with Malwarebytes which is never the issue.

I'd also run a full scan from CD using Windows Defender Offline and then go over your PC closely using the Troubleshooting Steps for Windows 7.

Run a Clean Boot as shown in the steps until you have this resolved, then only re-enable the programs you absolutely need running at startup. Would you drive around all day with someone in your car because you are taking them to the dentist next week?

But first complete the steps BlueRobot gave you.
Alright, so the full scan is running atm. Not malware, though.

The steps BlueRobot gave me are already completed, and I don't think I'll be getting rid of McAfee this early again unless it's really necessary, given it was reinstalled only yesterday.

I'll follow the steps described in the troubleshooting steps.
My System SpecsSystem Spec
15 Apr 2013   #9
bigfeh

Windows 7 Professional x64
 
 

So, here are a couple things I've already done, and are not the root cause of the problem:
1. Malware - running a scan though
2. McAfee is not the problem
4. "\SystemRoot\SysWow64\Drivers\GEARAspiWDM.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver."
8. Not the RAM.
9. Will do, even though the HDDs were the first suspects and showed nothing
10. No floppy drives, cabling is good, no extra HDDs
11. Not overheating, have been using speedfan for more than a year already
12. Well, there's an ethernet port without a driver but it's been there since I reinstalled Windows and I never use it. Rest is OK
13. I think I'll roll back the GPU driver.
14. I installed this OS myself
15. Already done that. Five times.
16. Could be, but that's more of a last resort
18. ^ Last-est resort after the last resort.

EDIT: Yes, I know - I uninstalled McAfee without any advice, and the problems continued, so I'm coming back (I can't stand MSE, honestly). I just want you to understand that it's not the problem, at least this time.
My System SpecsSystem Spec
15 Apr 2013   #10
x BlueRobot

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

MemTest86+ for testing the RAM couldn't have taken 44 minutes to complete, the test when run for the recommended 7-8 passes, will take least 6-8 hours to complete.
My System SpecsSystem Spec
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