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Windows 7: BSOD - page_fault_in_nonpaged_area (after installing Age Of Empires 2)

15 Apr 2013   #11
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

ok at the end of the Chkdsk command type y and hit enter then reboot the pc


My System SpecsSystem Spec
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15 Apr 2013   #12
crazyoldgoat

Windows 7 Home Premium 64bit
 
 

I did this and restarted. After logging in, a message appeared about page file and then around a minute after I recieved the same BSOD.

The computer has started back up and the message hasn't appeared again but a different message says that "Windows has recovered from an unexpected shutdown" and asks if I want to check for a solution or view problem details.

Under problem details it says the following:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 50
BCP1: FFFFF900C09F3000
BCP2: 0000000000000001
BCP3: FFFFF960000A2344
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\041513-20654-01.dmp
C:\Users\user\AppData\Local\Temp\WER-131384-0.sysdata.xml

Read our privacy statement online:
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If the online privacy statement is not available, please read our privacy statement offline:
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Thanks
My System SpecsSystem Spec
15 Apr 2013   #13
crazyoldgoat

Windows 7 Home Premium 64bit
 
 

Sorry to double post but I forgot to mention that I have left the above window open if I need to click check for a solution.
My System SpecsSystem Spec
.

16 Apr 2013   #14
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Can you please upload the new dump files?
My System SpecsSystem Spec
16 Apr 2013   #15
crazyoldgoat

Windows 7 Home Premium 64bit
 
 

Attached it.
My System SpecsSystem Spec
16 Apr 2013   #16
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

OK a couple of things, your dump file doesn't point to anyone thing in particular, so I am going to have you do a couple of things:

First please use memtest86+ to check for any problems with your ram let it run for 7-9 passes:

RAM - Test with Memtest86+

Tip: Do this over night it could take quite some time

Next test your video cards memory with this:

Repair Tool of the Week: Video Memory Stress Test - Technibble

again let it run for 7-9 passes, though this should be much faster and will not take nearly as long.


For testing purposes please uninstall Avast! using the Avast! Removal Tool and replace it with Microsoft Security Essentials this antivirus is very light weight and works well in conjunction with Malware Bytes which you already have installed.

please update your BIOS it is rather old:

Code:
BIOS Version:              Dell Inc. A21, 07/12/2011
BIOS Updates are available on the system manufacturers website.

Uninstall Daemon tools it uses a driver that is known to cause BSODs, then download and run this tool:

DuplexSecure - Downloads

When you run the tool if the uninstall button is greyed out you are done and can close the window, if not click it and let the tool do its job. DO NOT click the install button it will instal la driver known to cause BSODs.
My System SpecsSystem Spec
16 Apr 2013   #17
crazyoldgoat

Windows 7 Home Premium 64bit
 
 

I have uninstalled avast and installed MS security essentials.
I have uninstalled daemon tools and the program had a greyed out uninstalled button.

For the bios, is this okay: Driver Details | Dell US
And then I put it on a CD and tell the computer to boot up from that CD, right?

I am currently running the Video memory stress test although it says it will take 2 and a half hours next to "pass remaining:". The pass count is currently at 0 but when it reaches 7-9, i'll post the results.

I'll run memtest tonight overnight.

Thanks
My System SpecsSystem Spec
16 Apr 2013   #18
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Here this is the newest version of the BIOS for your system, you should just need to download and run the executable file, not sure why its telling you to try and boot to a disk. Driver Details | Dell US
My System SpecsSystem Spec
16 Apr 2013   #19
crazyoldgoat

Windows 7 Home Premium 64bit
 
 

Thanks I'll do that once the video memory stress test has completed and get back to you.
My System SpecsSystem Spec
16 Apr 2013   #20
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

I look forward to your results.
My System SpecsSystem Spec
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 BSOD - page_fault_in_nonpaged_area (after installing Age Of Empires 2)




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