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Windows 7: BSOD - page_fault_in_nonpaged_area (after installing Age Of Empires 2)

15 Apr 2013   #1
crazyoldgoat

Windows 7 Home Premium 64bit
 
 
BSOD - page_fault_in_nonpaged_area (after installing Age Of Empires 2)

Hi,
I seem to have encountered a problem after installing an old copy of Age of Empires 2. I now see a BSOD when running certain programs. The two different programs it has happened for are:

Firefox - after typing in a URL, the BSOD appears
VLC - When opening a file (only some - others work perfectly)

I have uninstalled Age of Empires 2 and attempted to run a system restore but there were no previous restore points.

Any help would be greatly appreciated.

Thanks in advance,
COG


My System SpecsSystem Spec
.
15 Apr 2013   #2
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

It appears that the zip file you uploaded does not contain anything but your event logs, please rerun the SF diagnostic tool and be sure to press the grab all button then wait (around ten minutes should do it) then zip and upload the file here please.
My System SpecsSystem Spec
15 Apr 2013   #3
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Sorry for the double post but I started looking through your log files while waiting, and I noticed your system eventlog was all the same thing repeated around 12 thousand times:

Code:
Event[12543]:
  Log Name: System
  Source: Ntfs
  Date: 2013-01-07T17:03:26.834
  Event ID: 55
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: user-PC
  Description: 
The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\HarddiskVolume2.
So please on top of what I have already asked do the following:

Run the system file checker:

Quote:
SFC.EXE /SCANNOW
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the search box, right click on the cmd.exe and select "Run as adminstrator"
In the black window that opens, type "SFC.EXE /SCANNOW" (without the quotes) and press Enter.
Let the program run and post back what it says when it's done.
Then from the same command prompt run:

Code:
chkdsk /f /r
My System SpecsSystem Spec
.

15 Apr 2013   #4
crazyoldgoat

Windows 7 Home Premium 64bit
 
 

Sorry about that. Have attached a new version.
My System SpecsSystem Spec
15 Apr 2013   #5
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

I dont see any dump files from the crash please be sure that your windows is configured to create dump files upon crashing, also see my above post for further instructions:

Dump Files - Configure Windows to Create on BSOD
My System SpecsSystem Spec
15 Apr 2013   #6
crazyoldgoat

Windows 7 Home Premium 64bit
 
 

I have configured it to create a Kernel dump. Do I now how to cause my computer to show a BSOD? What do I need to upload to show you the dump after that?

Thanks in advance
My System SpecsSystem Spec
15 Apr 2013   #7
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Quote   Quote: Originally Posted by Dsprague View Post
Sorry for the double post but I started looking through your log files while waiting, and I noticed your system eventlog was all the same thing repeated around 12 thousand times:

Code:
Event[12543]:
  Log Name: System
  Source: Ntfs
  Date: 2013-01-07T17:03:26.834
  Event ID: 55
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: user-PC
  Description: 
The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\HarddiskVolume2.
So please on top of what I have already asked do the following:

Run the system file checker:

Quote:
SFC.EXE /SCANNOW
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the search box, right click on the cmd.exe and select "Run as adminstrator"
In the black window that opens, type "SFC.EXE /SCANNOW" (without the quotes) and press Enter.
Let the program run and post back what it says when it's done.
Then from the same command prompt run:

Code:
chkdsk /f /r
Next time you get a BSOD run the sf diagnostics tool and click the grab all button, zip the folder it creates after waiting about ten minutes and then upload the files in this thread the way you have been doing so far, also did you follow the instructions in the quoted post above?
My System SpecsSystem Spec
15 Apr 2013   #8
crazyoldgoat

Windows 7 Home Premium 64bit
 
 

I ran the cmd SFC.EXE /SCANNOW and it said:
Windows Resource Protection did not find any integrity violations.


I configured it to create a kernel dump and ran the SF Diag tool and attached the files too.


Thanks
My System SpecsSystem Spec
15 Apr 2013   #9
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

did you run the second command the Chkdsk /f /r ?
My System SpecsSystem Spec
15 Apr 2013   #10
crazyoldgoat

Windows 7 Home Premium 64bit
 
 

Sorry, re-ran SFC.EXE /SCANNOW and did the second command upon completition:

The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another process - Would you like to schedule this volume to be checked the next time the system restarts (Y/N)

I have left cmd running.

Thanks
My System SpecsSystem Spec
Reply

 BSOD - page_fault_in_nonpaged_area (after installing Age Of Empires 2)




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