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Windows 7: Computer Freezes, Restarts or Bluescreens

15 Apr 2013   #1
KaineM95

Windows 64
 
 
Computer Freezes, Restarts or Bluescreens

Hi, this is my first post here.

Basically whenever I try to play certain games (X-com Enemy Unknown, Planetside 2, Portal 2, Spec ops the line) my computer will restart. At this point I will either get a blue screen or it will simply boot up again. When I log back onto my computer I get the windows notification telling my the details of the crash (sadly I have not saved the details of this).

However my computer will now sometimes restart itself at random times, usually when I'm playing league of legends, and will continue to restart a few more times thereafter.

I have tried updating my drivers, changing my GPU and using either one of my 2 RAM sticks separately in different slots and continue to get these errors.

Any help offered will be much appreciated as this is now driving my insane.

Thank You
Attachment 264269


My System SpecsSystem Spec
.
15 Apr 2013   #2
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Please post the following here before we continue: Windows Genuine and Activation Issue Posting Instructions
My System SpecsSystem Spec
15 Apr 2013   #3
KaineM95

Windows 64
 
 

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-CBG4J-8C6R2-TCVBD
Windows Product Key Hash: 6PX60gjAL/BLWe2bhoeSejdXJaw=
Windows Product ID: 00426-OEM-8992662-00008
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {DE20932C-F921-4309-ACFD-DC60DA5C03DE}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_gdr.130318-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Kane\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{DE20932C-F921-4309-ACFD-DC60DA5C03DE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TCVBD</PKey><PID>00426-OEM-8992662-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-4267914252-1419086679-1131585812</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-78LMT-S2P</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FB</Version><SMBIOSVersion major="2" minor="4"/><Date>20111017000000.000000+000</Date></BIOS><HWID>A4BA3607018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600008-02-2057-7600.0000-0402013
Installation ID: 011634252044023792895211844685454694055450396171567944
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: TCVBD
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 15/04/2013 18:59:37

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:9:2013 18:50
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OAAAAAEABAABAAEAAAACAAAABAABAAEAln0Q+OIt4KgYiFTyEDMuVzhJipv0AeY+NBCBZ986FA8=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            GBT           GBTUACPI
  FACP            GBT           GBTUACPI
  HPET            GBT           GBTUACPI
  MCFG            GBT           GBTUACPI
  MSDM            GBT           GBTUACPI
  TAMG            GBT           GBT   B0
  SSDT            AMD           POWERNOW
  SLIC            DELL          WN09
My System SpecsSystem Spec
.

15 Apr 2013   #4
KaineM95

Windows 64
 
 

Double post sorry
My System SpecsSystem Spec
15 Apr 2013   #5
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

It appears that this install of windows is counterfeit, the product ID matches alienware, but the motherboard and other components are evidently OEM parts, the only way this could be is through a hackers exploit. please format your drive and install a legal copy of windows.
My System SpecsSystem Spec
15 Apr 2013   #6
KaineM95

Windows 64
 
 

Wait so I've been running a counterfeit copy? Could that be the cause of my crashes??
My System SpecsSystem Spec
15 Apr 2013   #7
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

It may be, counterfeit installs are very troublesome, they can often do unpredictable things or sometimes they are the problems so diagnosis is a very troublesome thing, Also this forum does not support counterfeit software.
My System SpecsSystem Spec
15 Apr 2013   #8
KaineM95

Windows 64
 
 

OK, what are the steps I need to go through to keep my data but move to a genuine copy of windows? Can I get support with this?
My System SpecsSystem Spec
15 Apr 2013   #9
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Certainly here is a very helpful tutorial: Clean Install Windows 7

To back up your data simply copy anything you wish to save onto an external drive, i.e: a flash drive, or an external HDD, cd, or dvd. any of them will work really.
My System SpecsSystem Spec
15 Apr 2013   #10
KaineM95

Windows 64
 
 

All right thanks for the help
My System SpecsSystem Spec
Reply

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